Dijon Yannick Boston
Georgetown
Summary
Highly skilled professional with a robust background in providing exceptional customer service and driving sales in the luxury retail industry. Brings strong knowledge of market trends, brand positioning, and client relationship management to create unique shopping experiences for discerning clientele. Leveraged keen eye for detail and understanding of luxury standards to consistently exceed sales goals. Known for enhancing customer loyalty and building long-term relationships that result in repeat business. Resourceful professional in travel coordination, known for high productivity and efficient task completion. Specialize in itinerary planning, customer relationship management, and conflict resolution. Excel in communication, adaptability, and problem-solving to enhance client satisfaction and streamline travel experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Shore Excursion Manager
Seabourn
08.2024 - Current
- Developed and implemented shore excursion policies and procedures.
- Organized and managed daily operations of the shore excursion department.
- Coordinated with external vendors to provide quality customer service for shore excursions.
- Created detailed reports on sales performance and customer satisfaction levels for each tour package offered.
- Monitored budget expenditures for all tours and activities related to shore excursions.
- Conducted regular meetings with team members to discuss upcoming events or changes in policy or procedure.
- Provided guidance and support to other departments when necessary.
- Resolved customer complaints related to shore excursions in a timely manner.
- Inspected vessels prior to departure to ensure they meet safety standards set by the company.
- Managed logistics of transportation needs related to shore excursions such as buses or boats.
- Handled travel arrangements for groups, couples, executives, and special needs clients.
- Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
- Planned, described and sold itinerary tour packages and promotional travel incentives.
Sales Brand Ambassador
Starboard Retail Group
04.2023 - 02.2024
- Created and implemented marketing strategies for specific brands or products.
- Generated leads by networking with existing clients as well as prospects.
- Assisted in developing promotional materials such as brochures, flyers, posters.
- Participated in team meetings and brainstorming sessions to develop ideas for increasing brand awareness.
- Ensured that all sales goals were met within specified deadlines.
- Researched industry trends in order to make informed recommendations about changes or improvements needed.
- Worked promotional events for different products, persuading customers to purchase and documenting sales.
Destination and Sales Supervisor
Dragon Tours Guyana River Tours
12.2021 - 03.2023
- Developed and implemented sales strategies to increase customer base.
- Planned and coordinated staff training sessions for new and existing employees.
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Created monthly reports on regional sales performance and presented to upper management.
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
- Researched industry trends and competitive landscape information regularly.
- Ensured compliance with local laws regarding contracts, warranties.
- Assisted in the development of marketing strategies to promote destination services.
- Created detailed itineraries outlining daily activities while on-site at various destinations.
- Maintained up-to-date knowledge of available amenities and services offered by each destination location.
- Researched potential new destinations for future trips based on customer feedback and market trends.
- Processed payments for invoices using accounting software programs such as QuickBooks or Peachtree.
- Communicated effectively with clients regarding any changes or updates related to their trip plans.
Guest Services Supervisor
Marriott Guyana International
10.2018 - 12.2021
- Ensured smooth operations of guest services by supervising staff, responding to inquiries, and resolving issues.
- Monitored daily performance of staff members and provided feedback on areas for improvement.
- Maintained accurate records of visitor data including contact details, room assignments, payment information.
- Handled escalated customer complaints and disputes professionally and within company guidelines.
- Assisted guests with any special requests such as extra pillows or late check-outs.
- Conducted regular inspections of facilities to ensure compliance with health and safety regulations.
- Prepared reports related to occupancy rates, revenue generated from guest services.
- Coordinated with other departments like housekeeping and maintenance to ensure timely completion of tasks.
- Managed the front desk operations by overseeing check-ins and check-outs, cash handling procedures.
- Responded promptly to emails and phone calls from customers seeking assistance or information about hotel services.
Guest Services Associate
Millenium Manor Hotel
01.2016 - 08.2018
- Greeted guests in a friendly and professional manner.
- Provided information on hotel services, facilities, and local attractions.
- Assisted with check-in and check-out procedures.
- Collaborated with other departments to ensure the highest quality of service was provided to guests.
- Performed daily audits of all front desk operations including cashiering activities and credit card transactions.
- Monitored inventory of supplies such as keys, stationary items., ensuring stock was sufficient at all times.
- Handled incoming calls from potential customers inquiring about availability and rates.
- Coordinated special requests from guests such as transportation arrangements or restaurant reservations.
- Conducted tours of the facility when requested by guests.
- Tracked customer loyalty program rewards points for returning guests.
- Managed lost and found items according to established protocols.
- Provided support during peak hours in order to maintain excellent customer service standards.
Education
Associate of Applied Science - CompTIA A+
University of Guyana
Guyana11-2021
Associate of Science - Heating, Air Conditioning, and Refrigeration Installation & Repairs
Queens College
Guyana11-2014
High School Diploma -
Richard Ishmael Secondary
01.2012
Skills
- Interpersonal Relations
- Sales proficiency
- CRM Software
- Itinerary development
- Travel Arrangements
- Critical Thinking
- Foreign Country Regulations
- Operations Management
- Guest Relations
- Implementing policies
- Conflict Management
- Team Management
Certification
- CompTIA A+
- Crisis Management and Human Behavior training
- Security Awareness Training
- Passenger Ship Crowd Management Training
- Microsoft Office Training
Custom
Available Upon Request
Custom
100%, 80%, 100%
Languages
English
First Language
Spanish
Beginner
A1
Timeline
Assistant Shore Excursion Manager
Seabourn
08.2024 - Current
Sales Brand Ambassador
Starboard Retail Group
04.2023 - 02.2024
Destination and Sales Supervisor
Dragon Tours Guyana River Tours
12.2021 - 03.2023
Guest Services Supervisor
Marriott Guyana International
10.2018 - 12.2021
Guest Services Associate
Millenium Manor Hotel
01.2016 - 08.2018
Associate of Applied Science - CompTIA A+
University of Guyana
Associate of Science - Heating, Air Conditioning, and Refrigeration Installation & Repairs
Queens College
High School Diploma -
Richard Ishmael Secondary
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