Ngoni Mesi
Customer Service Representative
Pretoria
Summary
My passion and enthusiastic to meet new people, learning their preferences has helped me about providing excellent customer experience. 4+ years of experience serving clients in a professional and friendly manner.Eager to help build long-lasting customer and company relationships by resolving customer complaints efficiently.And at most always willing to undertake any training necessary to further knowledge my understanding.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Merchandiser, Barista, and Waiter
Afro Boer Bakers Cafe And Deli
2018.10 - 2022.08
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Performed opening and closing duties on a day to day running of the business.
- Maintaining guest relations at a high standard.
- Established positive rapport with customers, fostering loyalty and repeat business through attentive service and knowledgeable product recommendations.
Waiter (Service Ambassador)
Papachinos
2014.02 - 2018.06
- Collaborated with team members to consistently provide efficient service during peak hours.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- .Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Education
Bachelor of Applied Science in Information Technology - IT
BYU PathwayConnect
Salt, USA 2001.04 -
Diploma in Business And Marketing - Busines Management And Marketing
Career Management Centre
Harare, Zimbabwe 2001.04 -
Skills
Time Management
Positive Attitude
Building Customer Loyalty
Customer Exprience Improvement
Service Based Selling
Stock Rotation
interest
Volunteering in the local community.
Participating in social activities (social soccer).
Watching sports and wildlife documentaries.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It's fine to celebrate success but it is more important to heed the lessons of failure.
Bill Gates
Timeline
Merchandiser, Barista, and Waiter
Afro Boer Bakers Cafe And Deli
2018.10 - 2022.08
Waiter (Service Ambassador)
Papachinos
2014.02 - 2018.06
Bachelor of Applied Science in Information Technology - IT
BYU PathwayConnect
2001.04 -
Diploma in Business And Marketing - Busines Management And Marketing
Career Management Centre
2001.04 -