Ngobe Hobyane
Client Advisor-Luxury Time Pieces
Johannesburg
Summary
Professional client service expert specializing in high-end Swiss Movement timepieces such as Rolex,zenith,Tudor,Omega,Tag Heuer, Grand Seiko. Longines,Hublot and Frederique Constant.
Adept in delivering tailored solutions and fostering strong client relationships. Known for exceptional team collaboration, adaptability, and driving impactful results. Strong skills in communication, problem-solving, and understanding client needs. Highly reliable and ready to thrive in dynamic environments.
Overview
1
1
Language
1
1
Certification
22
22
years of professional experience
Work History
Client Advisor
Shemer Jewellers
01.2025 - Current
- Achieved production targets contributing to overall company revenue goals.
- Demonstrate proficiency in the use of CRM tools and systems. (Salesforce,JSK )
- Developing and maintaining client relationships consistent with Shemer standards.
- Valuation Certificates for Insurance Purposes.
- Minor repairs such as removing links,battery change,straps.
- Point of Sales:handling of cash,Sales,returns,Proforma Invoice and cash out.
- Booking and invoicing of repairs.
- Monthly stock count and reports.
- Managed client relationships, resolving inquiries and maintaining high service standards across touchpoints.(Emails,Whatsapp and online enquiries)
Sales Manager
NH Diamonds
01.2021 - 01.2024
- Identifying and analyzing Sales pipelines and market trends with senior Management to forecast monthly, quarterly, and annual Sales goals and objectives with 95% accuracy.
- Working closely with the Sales and marketing teams in designing innovative and competitive Marketing strategies to boost market penetration, increasing our operating profit by 30% in 2023.
- Devising and implementing social media strategies that align with corporate B2B or B2C initiatives and objectives.
- Facilitated the determined annual unit and gross-profit plans by implementing marketing strategies and analyzing trends and results.
- Established sales objectives by forecasting and developing annual sales quotas for regions and teams to align with corporate goals.
- Implemented national sales programs by developing and executing field sales action plans to drive sales performance.
- Maintained sales volume, product mix, and selling price by analyzing supply and demand, market trends, economic indicators, and competitive landscape.
- Maintained national sales staff by recruiting, selecting, orienting, and training employees.
Assistant Branch Manager
World Time Machine
01.2008 - 01.2020
- Updated pricing, scanned items, applied discounts, and processed customer transactions to maintain accuracy and enhance customer satisfaction. Processed quotations for insurance purposes.
- Double-checked data accuracy and integrity
- Mentored new sales associates and coached them on Sales and marketing techniques and engagement strategies
- Collaborated with sales associates to provide exceptional customer service and reduce point-of-sale waiting
- Supervised cashier counts to ensure accuracy and compliance with company policies.
- Ensure that all items in store are properly and legibly tagged and displayed. Assists manager by performing related duties.
- Communicated job expectations and monitored staff performance to support team results and ensure alignment with branch goals.
- Helps to coach, counsel, and discipline employees.
- Aids in developing, coordinating, and enforcing systems, policies, procedures, and productivity standards. Identifies strategic goals by gathering pertinent business, financial, service, and operations information. Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organization.
Leanership Program
Bacher & Co
02.2005 - 01.2007
- Processed customer orders and received stock, acquired knowledge of various jewelry brands and watches.
- Collaborated with sales representatives to establish long-term customer relationships and monitor strong room management.
- Attended practical training on Wholesale and retail processes.
Education
Bachelor of Business Administration - Strategic Business Management (NQF07)
Regenesys Business School
Skills
Customer relationship management
Microsoft Teams, Outlook, Word, Excel, and PowerPoint
Data Analysis
Time management
Sales forecasting
Decision-making Skills
Office productivity tools
Social media proficiency
Certification
Diamond Polishing and Rough Diamond Evaluation
Timeline
Client Advisor
Shemer Jewellers
01.2025 - Current
Sales Manager
NH Diamonds
01.2021 - 01.2024
Assistant Branch Manager
World Time Machine
01.2008 - 01.2020
Leanership Program
Bacher & Co
02.2005 - 01.2007
Bachelor of Business Administration - Strategic Business Management (NQF07)
Regenesys Business School
Personal Information
- Gender: Male
- Nationality: South Africa