NEZISWA TSHIVHANGANI
Project Administrator
Carlswald
Summary
Strategic and customer-centric relationship management professional with over a decade of experience in client engagement, sales development, and service delivery within the banking and property sectors. Proven track record of exceeding sales targets, increasing client retention, and driving business growth. Skilled in Salesforce, CRM analytics, and customer segmentation. Strong capabilities in data interpretation and translating insights into actionable value propositions. Pursuing a Bachelor of Business Administration and certified in Digital Marketing, Project Management, and AWS Cloud. Passionate about leveraging research-driven insights to shape segment-specific Customer Value Propositions. Adept at building strategic partnerships, influencing cross-functional teams, and contributing to long-term client value aligned with the mission of empowering Africa's growth. Experienced Team Leader directing workgroup activities, developing strategies, providing training, setting goals, and obtaining team feedback. Excellent interpersonal and communication skills with a big picture focus on communicating goals and vision to succeed. A problem solver, networker, and consensus builder.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
Volunteer Team Leader
Acts Christian Church South Africa
06.2024 - Current
- Oversee and guide the Security, Parking, and Wellness teams to ensure smooth operations and a safe environment for the congregation
- Implement safety protocols, monitor church premises, and coordinate response plans for emergencies
- Ensure efficient traffic flow and assist attendees with parking, during peak service times
- Supervise the Wellness team to provide first aid, health support, and assistance to those in need
- Conduct regular training sessions, communicate with team members, and work closely with church leadership to maintain a welcoming and secure environment
- Adept with using project management tools like Asana for personal and volunteer projects
Sales Executive
Leogem Property Projects South Africa
03.2017 - 05.2022
- Company Overview: A Residential and Commercial property developer based in Johannesburg
- Generated leads and update all client engagement activities on Salesforce CRM.
- Represented the developer to clients and clients to the developer.
- Increased revenue by 20% for 4 years in a row.
- Awarded salesperson of the month 4 months in a row in 2019 and top salesperson in February 2021.
- Adept in achieving Key Performance Indicators (KPI).
- Lead stakeholder management efforts by cultivating and maintaining strong relationships with key stakeholders.
- A Residential and Commercial property developer based in Johannesburg
Sales Agent
Harcourts Properties Midrand South Africa
11.2016 - 03.2017
- Company Overview: Residential and Commercial Property Agency.
- Identified vacant properties and call the owners to schedule sales appointments, met with owners and facilitated sales presentations.
- Listed and managed property listings on internal systems which feed on online property sites such as Property 24 and Private Property.
- Cold calling new and potential customers.
- Conducted data analysis on the global and local property markets.
- Residential and Commercial Property Agency.
Sales Consultant
Nedbank Group South Africa
07.2013 - 11.2016
- Company Overview: South African financial institution with a strong presence across Africa and international financial centers.
- Developed and maintained relationships with both existing and prospective clients, identifying their financial needs and providing tailored solutions.
- Drove sales by offering expert advice on Nedbank's banking solutions, including loans, investments, and credit services.
- Collaborated with cross-functional teams to deliver exceptional client service.
- Monitored and analyzed market trends, competitor activities, and client feedback to refine sales strategies and achieve individual and team sales targets.
- South African financial institution with a strong presence across Africa and international financial centers.
Enquiries Consultant
Nedbank Group South Africa
11.2011 - 06.2013
- Company Overview: South African financial institution with a strong presence across Africa and international financial centres.
- Increased revenue by 20% by unearthing cross-sell opportunities.
- Provide personalised financial guidance and support to clients with professionalism and empathy.
- Resolve client concerns and issues promptly, following established bank protocols and ensuring client satisfaction while adhering to regulatory and security guidelines.
- Educate clients on online banking platforms and digital services, promoting self-service options and enhancing their overall banking experience.
- South African financial institution with a strong presence across Africa and international financial centres.
Back Office Administrator
Nedbank Group South Africa
04.2011 - 10.2011
- Company Overview: South African financial institution with a strong presence across Africa and international financial centres.
- Data Management: Maintain accurate and up-to-date records, ensuring proper documentation, storage, and retrieval of financial and customer data.
- Compliance and Reporting: Assist in monitoring and ensuring compliance with banking regulations, preparing reports for internal and external stakeholders as required.
- Transaction Processing: Handle and process various banking transactions, such as settlements, reconciliations, and fund transfers accurately and efficiently.
- Administrative Support: Provide administrative assistance to support the smooth operation of the bank's back office functions, including managing schedules, handling correspondence, and assisting with departmental tasks as needed.
- South African financial institution with a strong presence across Africa and international financial centres.
Church Administrator
Christ Embassy Johannesburg, South Africa
01.2009 - 02.2010
- Manage the church office, including scheduling appointments, maintaining supplies, and overseeing general upkeep.
- Act as a point of contact for inquiries via phone, email, and in-person visits.
- Prepare and distribute weekly bulletins, newsletters, and other church communications.
- Maintain and organise church records, including membership databases, financial documents, and historical archives.
- Draft correspondence on behalf of the pastor or leadership team.
Casual Clerk
Johannesburg High Court Johannesburg, South Africa
03.2007 - 12.2008
- Company Overview: Justice Department
- Record Keeping: Maintain accurate records of court proceedings, including case details, filings, and judgments.
- Customer Service: Assist individuals with inquiries, providing information on court procedures, scheduling, and directing them to the appropriate resources.
- Filing and Documentation: Organise and manage court documents, ensuring they are filed correctly and readily accessible to judges, attorneys, and other court personnel.
- Administrative Support: Provide general administrative support such as answering phones, scheduling appointments, and assisting with the preparation of court documents and correspondence.
- Justice Department
Education
Bachelor of Business Administration -
Regenesys Business School
07.2022 - Current
NQF5 - Business Management
Regenesys Business School
01.2021 - 12.2021
Further Education and Training Certificate - Marketing Level 4
Services SETA
03.2010 - 03.2011
Skills
- Experience with Salesforce
- Proficient in Microsoft Office Suite
- Effective communication
- Project planning
- Data reporting proficiency
- Strong verbal communication
- Data-driven problem-solving
- Analytical reasoning
- Cross-functional collaboration
- Team leadership
- Client relationship management
Certification
Google Digital Marketing & E-commerce, Coursera, 08/01/24
Timeline
Volunteer Team Leader
Acts Christian Church South Africa
06.2024 - Current
Bachelor of Business Administration -
Regenesys Business School
07.2022 - Current
NQF5 - Business Management
Regenesys Business School
01.2021 - 12.2021
Sales Executive
Leogem Property Projects South Africa
03.2017 - 05.2022
Sales Agent
Harcourts Properties Midrand South Africa
11.2016 - 03.2017
Sales Consultant
Nedbank Group South Africa
07.2013 - 11.2016
Enquiries Consultant
Nedbank Group South Africa
11.2011 - 06.2013
Back Office Administrator
Nedbank Group South Africa
04.2011 - 10.2011
Further Education and Training Certificate - Marketing Level 4
Services SETA
03.2010 - 03.2011
Church Administrator
Christ Embassy Johannesburg, South Africa
01.2009 - 02.2010
Casual Clerk
Johannesburg High Court Johannesburg, South Africa
03.2007 - 12.2008
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