NEWTEN ZININGA
Cape Town
Summary
Dedicated Glass and Aluminium Installer experienced in delivering high-quality results through effective project management and team leadership. Achieved superior service outcomes by fostering collaboration and adapting to changing demands. Committed to ongoing self-development and a customer-focused approach, contributing to overall performance enhancement.
Overview
2
2
Languages
15
15
years of professional experience
Work History
SELF EMPLOYED
1ST CLASS GLASS ALUMINIUM
Cape Town, South Africa
04.2020 - Current
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Engaged with customers to better understand needs and deliver excellent service.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Actively listened to customers to fully understand requests and address concerns.
- Identified issues, analysed information and provided solutions to problems.
- Achieved service time and quality targets.
- Trained and mentored employees to maximise team performance.
- Developed excellent working knowledge of industry trends and improvements in processes.
Glass and Aluminium Installer
BB GLASS AND ALUMINIUM
Cape Town, South Africa
05.2012 - 03.2020
- Proven ability to work quickly and adapt to new situations.
- Operated efficiently under pressure to meet project deadlines in busy settings.
- Managed time effectively in order to complete all tasks within deadlines
- Paid attention to detail while completing assignments.
- Skilled at working independently and collaboratively in a team environment.
- Collaborated with team members to provide support and enhance overall team output.
- Used critical thinking to analyse problems, evaluate solutions, and make informed decisions.
- Completed shifts during weekends and holidays to meet staffing needs.
- Developed and maintained courteous and effective working relationships
Education
Certificate of Higher Education -
GUNDE ADVENTIST HIGH SCHOOL
Midlands/ZimbabweSkills
- Client engagement
- Customer intake
- Complaint resolution
- Issue escalation
- Problem solving
- Project coordination
- Deadline management
- Staff development
- Performance evaluation
- Team leadership
- Communication skills
- Active listening
- Conflict resolution
- Calm under pressure
- Customer focused
Languages
Afrikaans
Upper Intermediate
B2
English
Upper Intermediate
B2
Interests
- Fitness and strength
- Recteational sports
- Video gaming
- Fishing
- Traveling
References
- JOB TITLE: Installer for 8 years
- COMPANY: BB GLASS AND ALUMINIUM
- ADDRESS: 3005 Clarence Drive Bettys Bay
- PHONE: 0282729931
- EMAIL: www.bbglass.co.za
Timeline
SELF EMPLOYED
1ST CLASS GLASS ALUMINIUM
04.2020 - Current
Glass and Aluminium Installer
BB GLASS AND ALUMINIUM
05.2012 - 03.2020
Certificate of Higher Education -
GUNDE ADVENTIST HIGH SCHOOL