Neville Murugan
Gauteng
Summary
Senior manager with expertise in content enablement and document management, driving digital transformation and enhancing customer engagement. Oversaw budgets exceeding 2.5 million ZAR monthly, leading initiatives that improved client relationships. Strong background in IT and operations facilitates the delivery of effective digital solutions. Focused on advancing communication strategies through innovative technology.
Overview
1
1
Language
40
40
years of professional experience
Work History
Senior Manager, Content Enablement & Document Management
African Bank
Gauteng
11.2012 - Current
- Spearheaded customer communication and document management strategies.
- Led the implementation and execution of comprehensive customer communication solutions.
- Devised innovative communication channels leveraging advanced technology.
- Championed the end-to-end SMS, Statements & Letters function, significantly enhancing customer interactions.
- Strategically managed integrated procurement strategies with key suppliers.
- Oversaw a budget exceeding 2.5 million ZAR per month, ensuring optimal resource allocation.
IT Specialist
LaserCom, A Division of Bytes Technologies Group
HennopsPark
03.2009 - 10.2012
- Facilitated client interactions by providing customised solutions.
- Collaborated with the senior operations management team to enhance efficiency.
- Successfully executed the statement implementation project for African Bank and Ellerines.
- Planned and executed innovative IT projects, elevating service delivery standards.
- Established and nurtured impactful client relationships, driving heightened customer satisfaction.
Director
Incredimail Solutions Providers
Durban
07.2005 - 07.2008
- Founded and managed a digital printing and payroll processing business, steering operational success.
Service Delivery Manager
Qdata, Business Connection
Durban
04.2004 - 07.2004
Supervisor
Precor, McCarthy Group
Durban
04.1992 - 03.1997
Supervisor
Laser Analyst Nicor Computer Services
Durban
04.1989 - 03.1992
Operator and Analyst
Media Group
Durban
07.1986 - 03.1989
Education
Masters - Business Administration
Regent Business School
12-2023
Post Graduate Diploma - Management
Regent Business School
12-2021
National Senior Certificate - Grade 12
Buffelsdale Secondary School
12-1985
Professional Development - Microsoft SQL Server with Transact SQL
Bytes technology group
Gauteng , Midrand 05-2015
Professional Development - Project Management
Acnet
Gauteng, RANDBURG 05-2009
Professional Development -
Xerox
05-1988
Professional Development - Project Management
Business Connection
04-2000
Skills
- Operations Management
- Document Management
- Systems Management
- SMME's (Entrepreneurship)
- Sybrin Operations/ECM
- Business Ownership
- Data Management
- Process Optimisation
- Customer Communication Management
- Change Order Management
- Cost Management
- Marketing and Content Management
- Strategic Implementation
- External Supplier Management
- MS Office skills
- MSM AS400
- SQL
- ABIL systems
- Sybrin
- Alfresco (Hyland)
- Vodacom (messaging)
- Leadership
- Communication
- Collaboration
- Strategic Thinking
- Negotiation
- Coaching
Languages
English
Timeline
Senior Manager, Content Enablement & Document Management
African Bank
11.2012 - Current
IT Specialist
LaserCom, A Division of Bytes Technologies Group
03.2009 - 10.2012
Director
Incredimail Solutions Providers
07.2005 - 07.2008
Service Delivery Manager
Qdata, Business Connection
04.2004 - 07.2004
Supervisor
Precor, McCarthy Group
04.1992 - 03.1997
Supervisor
Laser Analyst Nicor Computer Services
04.1989 - 03.1992
Operator and Analyst
Media Group
07.1986 - 03.1989
Masters - Business Administration
Regent Business School
Post Graduate Diploma - Management
Regent Business School
National Senior Certificate - Grade 12
Buffelsdale Secondary School
Professional Development - Microsoft SQL Server with Transact SQL
Bytes technology group
Professional Development - Project Management
Acnet
Professional Development -
Xerox
Professional Development - Project Management
Business Connection