MS Office
Nevashnee Govender
Rental Agent - Sales
Lenasia South,GP
Summary
Committed to efficiently taking orders and ensuring that customers receive requested items quickly. Energetic worker with terrific cash register skills. Smart, reliable and considered a team player. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
6
6
Certificates
2
2
Languages
Work History
Car Rental Agent
Sani Fleet Rental
Boksburg, Gauteng
04.2019 - Current
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Managed multiple tasks in high-volume environment.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Provided assistance to customers requiring help by carrying-out and loading purchases.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Processed customer orders and accurately entered into order system.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Carried out day-day-day duties accurately and efficiently.
- Improved operations through consistent hard work and dedication.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Served customers and followed outlined steps of service.
- Oversaw daily operations to ensure high levels of productivity.
- Delivered product to customer locations within specific timeframes.
Receptionist Administrator
Window Warehouse
Melrose Arch, Sandton, Gauteng
06.2012 - 08.2014
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Kept reception area clean and neat to give visitors positive first impression.
- Fulfilled customer requests such as quoting
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Scheduled initial and return appointments for clients, adhering to internal policies while accommodating individual customer needs.
- Utilised Microsoft products to retrieve and deliver client messages.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Greeted customers and visitors in-person and via telephone calls.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Acted as first point of contact and set appointments for prospective clients.
- Scheduled office meetings and client appointments for staff teams.
- Improved organisation of files and records by instituting new system that saved time, minimised errors and accelerated payments 100%.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Handled complaints and questions, and re-directed calls to other team members.
Market Researcher
Synovate Marketing and Research
Bryanston, Gauteng
02.2011 - 08.2011
- Scheduled interview appointments with respondents and created multiple questionnaires before commencing data collection.
- Met with Marketing manager to determine project scope, outline deliverables or timelines, and create action plan.
- Monitored marketing and sales trends to generate forecasts.
- Recorded accurate respondents' answers during interviews for future reference.
- Analysed and consolidated data from different sources to generate campaign performance reports.
- Trained entry-level data analysts on company protocols, best practices and client liason procedures.
Recruiter
Emmanuel Recruiting Agency
Sandton, Gauteng
02.2011 - 02.2011
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Maintained filing system of current, prospective and future positions.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
Education
High School Diploma -
Lenasia South Secondary
Lenasia South, Gauteng 01.2006 - 12.2010
Skills
Cash Handling
Software
Certification
Rental agent Training (Vehicle checkout) - 1 week
Interests
Music
Outdoor adventures
Timeline
Rental agent Training (Customer queries) - 1 week
04-2021
Rental agent Training (Refunds) - 1 week
02-2021
Rental agent Training (Bookings and Reservations) - 1 week
09-2020
Rental agent Training (Client extension) - 1 week
08-2020
Rental agent Training (Vehicle inspection) - 1 week
06-2020
Rental agent Training (Vehicle checkout) - 1 week
02-2020
Car Rental Agent
Sani Fleet Rental
04.2019 - Current
Receptionist Administrator
Window Warehouse
06.2012 - 08.2014
Market Researcher
Synovate Marketing and Research
02.2011 - 08.2011
Recruiter
Emmanuel Recruiting Agency
02.2011 - 02.2011
High School Diploma -
Lenasia South Secondary
01.2006 - 12.2010
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