MS Office
Nevashnee Govender
Rental Agent - Sales
Lenasia South,GP
Summary
Committed to efficiently taking orders and ensuring that customers receive requested items quickly. Energetic worker with terrific cash register skills. Smart, reliable and considered a team player. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
6
6
Certificates
2
2
Languages
Work History
Car Rental Agent
Sani Fleet Rental
Boksburg, Gauteng
04.2019 - Current
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Managed multiple tasks in high-volume environment.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Provided assistance to customers requiring help by carrying-out and loading purchases.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Processed customer orders and accurately entered into order system.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Carried out day-day-day duties accurately and efficiently.
- Improved operations through consistent hard work and dedication.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Served customers and followed outlined steps of service.
- Oversaw daily operations to ensure high levels of productivity.
- Delivered product to customer locations within specific timeframes.
Receptionist Administrator
Window Warehouse
Melrose Arch, Sandton, Gauteng
06.2012 - 08.2014
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Kept reception area clean and neat to give visitors positive first impression.
- Fulfilled customer requests such as quoting
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Scheduled initial and return appointments for clients, adhering to internal policies while accommodating individual customer needs.
- Utilised Microsoft products to retrieve and deliver client messages.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Greeted customers and visitors in-person and via telephone calls.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Acted as first point of contact and set appointments for prospective clients.
- Scheduled office meetings and client appointments for staff teams.
- Improved organisation of files and records by instituting new system that saved time, minimised errors and accelerated payments 100%.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Handled complaints and questions, and re-directed calls to other team members.
Market Researcher
Synovate Marketing and Research
Bryanston, Gauteng
02.2011 - 08.2011
- Scheduled interview appointments with respondents and created multiple questionnaires before commencing data collection.
- Met with Marketing manager to determine project scope, outline deliverables or timelines, and create action plan.
- Monitored marketing and sales trends to generate forecasts.
- Recorded accurate respondents' answers during interviews for future reference.
- Analysed and consolidated data from different sources to generate campaign performance reports.
- Trained entry-level data analysts on company protocols, best practices and client liason procedures.
Recruiter
Emmanuel Recruiting Agency
Sandton, Gauteng
02.2011 - 02.2011
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Maintained filing system of current, prospective and future positions.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
Education
High School Diploma -
Lenasia South Secondary
Lenasia South, Gauteng 01.2006 - 12.2010
Skills
Cash Handling
Product promotion
Interpersonal Communication
MS Office
Clerical Support
Active Listening
Google Workspace
Computer Skills
Training and Development
Planning and Coordination
Guest inquiries
Software
Certification
Rental agent Training (Vehicle checkout) - 1 week
Interests
Music
Outdoor adventures
Timeline
Rental agent Training (Customer queries) - 1 week
04-2021
Rental agent Training (Refunds) - 1 week
02-2021
Rental agent Training (Bookings and Reservations) - 1 week
09-2020
Rental agent Training (Client extension) - 1 week
08-2020
Rental agent Training (Vehicle inspection) - 1 week
06-2020
Rental agent Training (Vehicle checkout) - 1 week
02-2020
Car Rental Agent
Sani Fleet Rental
04.2019 - Current
Receptionist Administrator
Window Warehouse
06.2012 - 08.2014
Market Researcher
Synovate Marketing and Research
02.2011 - 08.2011
Recruiter
Emmanuel Recruiting Agency
02.2011 - 02.2011
High School Diploma -
Lenasia South Secondary
01.2006 - 12.2010