Neuza Maluleke
Assistant Branch Manager
Boksburg
Summary
Strategic financial professional experienced in branch operations and team leadership, seeking to contribute strong customer relations and achieve company goals. Accustomed to offering actionable solutions resulting in reaching set goals. I'm continuously learning and currently, I'm studying towards acquiring my RE5.
Overview
13
13
years of professional experience
2030
2030
years of post-secondary education
Work History
Assistant Branch Manager
Capitec Bank
01.2025 - Current
- Assisted in daily branch operations, ensuring compliance with policies and procedures while driving performance and exceptional client service to achieve set goals.
- Supervised team members on scheduled shifts, providing guidance to enhance service delivery and operational efficiency.
- Trained and developed new team members in alignment with branch service standards and objectives, banking policies and procedures.
- Coordinated the teams schedules to maintain service efficiency and effective leave planning.
- Assisted in coaching and developing branch staff through training and constructive feedback to improve their performance and client service.
- To ensure the team adheres to Occupational Health and Safety requirements and procedures.
- Tracking performance , identifying and optimising sale opportunities.
Service Consultant
Capitec Bank
01.2013 - 12.2025
- Provided exceptional client service through Client Relationship Management and service principles to address queries (Save, Transact, Credit and Insurance).
- Knowledge of credit principles and practices, banking practices, procedures, regulations and policies such as FICA, FAIS, CPA, NCA, and etc.
- Checking details and analysing information to conduct affordability assessment using IDs, salary slips, bank statements & etc, to open and maintain clients accounts.
- Conducted risk identification and awareness to mitigate fraud.
- Responsible for continuously identifying opportunities to Upsell and Cross sell products that address clients underlying needs.
- Relating and networking to build new client relationships and maintain existing client relationships.
Education
Agile Banking Professional Progamme -
Conerstone
12-2024
Bcom - Banking
University of South Africa
01.2015 - 01.2020
University of South Africa
06-2025
Skills
- Adopting practical approaches
- Establishing Rapport
- Interpersonal and Relationship Management
- Fraud detection & Management
- Planning, Organising and Coordination
- Customer Service Management
- Risk Management
- Verbal and Written Communication
- Decision Making
- Problem solving
Timeline
Assistant Branch Manager
Capitec Bank
01.2025 - Current
Bcom - Banking
University of South Africa
01.2015 - 01.2020
Service Consultant
Capitec Bank
01.2013 - 12.2025
Agile Banking Professional Progamme -
Conerstone
University of South Africa
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