Nettely Nellie Goodgall
HR Official
Krugersdorp
Summary
Motivated HR Manager with background overseeing HR policies and procedures, CCMA and bargaining council case representation, grievance handling, end to end recruitment and onboarding & payroll, while supervising department staff. Expert at directing wide-ranging human resources responsibilities by tackling, prioritizing and delegating tasks to staff. Focus on remaining competitive among industry companies by creating desirable culture and programs.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
6
6
Languages
Work History
HR Manager
Sgidiva Security Services, (a Division Of Gossa Holdings)
Delmas
09.2023 - Current
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Maintained company compliance with local, state, and national laws, in addition to established organizational standards.
- Maintained payroll and benefits for 200 employees in various locations and diminished financial discrepancies.
- Reviewed business goals to recommend new HR approaches, policies and procedures for continual improvements focused on meeting business objectives and enhancing productivity.
- Managed employee disputes by employing conflict resolution techniques.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
- Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation and employment postings, hiring proposals and new hire onboarding.
- Processed employee claims involving performance issues and harassment.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
HR Admin / PA
Gossa Holdings
Delmas
10.2021 - 08.2022
- Promoted to another division
- HR general administration
- Manual payroll
- Managing over 50 calls per day dealing with different site queries
- Chair of disciplinary proceedings
- Executive to MD
- Liaising with clients, stakeholders, and staff.
- Delivered services to customer locations within specific timeframes.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Gained extensive knowledge in data entry, analysis and reporting.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Developed strong communication and organizational skills through working on group projects.
- Demonstrated creativity and resourcefulness through development of innovative solutions.
Video Banker
Nedbank
Johannesbrug
06.2014 - 12.2017
- Evaluated client financial positions and identified most appropriate banking products.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Opened, closed, and updated accounts for customers.
- Handling over 90 calls per day
Customer Service Agent
Homemark
Krammerville
11.2011 - 09.2012
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Addressed customer account discrepancies and concerns.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Tracked customer service cases and updated service software with customer information.
- Managing over 50 calls per day
Ennumerator
STATS SA
Krugersdorp
10.2011 - 10.2011
- Assisted people in filling out surveys with complete and accurate information.
- Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose.
- Double checked information on survey forms.
- Reviewed questionnaire submissions for accuracy and completeness at end of each day, flagging incomplete or problematic surveys for further review.
- Handling over 15 households per day
Education
Diploma -
Alison Online Learning
ONLINE 01.2021 - 06.2021
NQF5 in HR Management -
IQ Academy
Witbank 06.2019 - 04.2021
High School Diploma -
Hoerskool Roodepoort
Roodepoort, ZA 01.2006 - 01.2010
N6 - Human Resources Management
Damelin
Online 10.2023 - Current
Skills
Payroll administrator
Personnel recruitment
Benefits and compensation management
Workforce improvements
Compensation and benefits
Labor negotiations
Equal opportunities facilitation
Training and mentoring
Organizational Development
Records management
Talent management
Labor relations
Team Building
Contract Negotiation
Payroll coordination
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
What is meant for me shall find me
Timeline
N6 - Human Resources Management
Damelin
10.2023 - Current
HR Manager
Sgidiva Security Services, (a Division Of Gossa Holdings)
09.2023 - Current
HR Admin / PA
Gossa Holdings
10.2021 - 08.2022
Diploma -
Alison Online Learning
01.2021 - 06.2021
NQF5 in HR Management -
IQ Academy
06.2019 - 04.2021
Video Banker
Nedbank
06.2014 - 12.2017
Customer Service Agent
Homemark
11.2011 - 09.2012
Ennumerator
STATS SA
10.2011 - 10.2011
High School Diploma -
Hoerskool Roodepoort
01.2006 - 01.2010