NESWYN SMITH
Johannesburg
Summary
Motivated entry-level professional with experience as a Call Market Research Interviewer and Education Assistant. Developed customer service and data capturing skills while demonstrating strong analytical, communication, and teamwork abilities. Adaptable and eager to contribute to team success while pursuing continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Education Assistant
Gauteng Youth Brigade (Noordgesig Secondary School)
Johannesburg
02.2024 - 07.2024
- Assisted admin clerks with marking learner attendance and recording marks in SASAMS, ensuring accurate records.
- Organised and maintained administrative filing systems for easy access to documents.
- Maintain meeting minutes.
- Worked with Departmental Heads to complete various tasks such as Qualitative Measuring Standards and work plans.
- Performed clerical duties to support Principal's administrative efficiency.
- Drafting of documents.
Education Assistant (Noordgesig Secondary School)
Presidential Youth Employment Initiative
02.2023 - 12.2023
- Provided individualized support for students, addressing their unique academic needs and helping them reach their full potential.
- Engaged students in learning through effective classroom management techniques that promoted active participation and collaboration
- Monitored classroom and outdoor activities to ensure student safety and encourage a secure learning environment.
- Supported teachers in maintaining a safe learning environment by monitoring student behavior during class transitions and extracurricular activities.
- Prepared mark sheets and maintained accurate records of learners' progress to support educational assessment.
- Distributed question papers, worksheets, and marked scripts to learners while managing clerical duties to support Principal's administrative tasks.
- Studied school organisations, operations, policies, and objectives to enhance understanding of educational environment.
Market Research Interviewer (IPSOS)
Ipsos Markinor
10.2016 - 07.2020
- Conducted surveys to gather actionable customer insights on product preferences and satisfaction levels, informing product development.
- Captured respondent feedback on various products and services, contributing to enhanced understanding of customer needs.
- Documented customer comments, compliments, and complaints to identify improvement areas, facilitating targeted enhancements.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Education
Bachelor of Information Science - Information Science
University of South Africa
11-2029
Grade 12 -
Eden Park Secondary School
01-2014
Skills
- Classroom management
- Administrative support
- Record keeping
- Data entry
- Microsoft Office
- Problem solving
- Quick learner and team player
- Good interpersonal skills
REFERENCES
- Mrs G., Mogale, Principal, 011 935 1081, 082 557 3289, 067 821 4470, Noordgesig Secondary School
- Mr C., Barends, Deputy Principal, 072 312 4069, Noordgesig Secondary School
- Mr K, Mutarini, Supervisor (PYEI), 073 061 3722, Noordgesig Secondary School
HOBBIES
Reading, Watching movies and series, Spending time with family
Timeline
Education Assistant
Gauteng Youth Brigade (Noordgesig Secondary School)
02.2024 - 07.2024
Education Assistant (Noordgesig Secondary School)
Presidential Youth Employment Initiative
02.2023 - 12.2023
Market Research Interviewer (IPSOS)
Ipsos Markinor
10.2016 - 07.2020
Bachelor of Information Science - Information Science
University of South Africa
Grade 12 -
Eden Park Secondary School