Becoming a soccer manager
Nesbert O'neal Chinyoka
Hospitality
Cape Town,WC
Summary
Reliable Dispatcher with 4 years of experience. Highly effective at maintaining tight schedules and keeping callers satisfied and drivers safe. Enthusiastic about driving improvements to business operations. Adept at coordinating schedules and field personnel to provide efficient service to callers.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Dispatch Supervisor
One-juice PTY (LTD) T/A Craft Juicery
Cape Town, South Africa
10.2018 - Current
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
- Directed dispatching, routing and tracking of 2 fleet vehicles.
- Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
- Received new orders, prepared documentation and assigned personnel.
- Responded to over 120 daily caller requests with information about assistance and timeframes.
- Ordered supplies and allocated resources to personnel based on need.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Daily stock taking of both the store and the warehouse cold rooms and enter the data in the system to check if whether the numbers are corresponding .
- Sending out of online orders to their respected individuals by means of booking a courier company and tracking of all dispatched orders to ensure safe arrival to the customers.
Data Capturer
Air Zimbabwe Pvt (Ltd)
Harare, Zimbabwe
06.2011 - 08.2013
- Entered client information into databases quickly and with minimal errors.
- Obtained scanned records and uploaded into database.
- Scanned documents and saved in database to keep records of essential organizational information.
- Added documents to file records and created new records to support filing needs.
- Performed more than 8 hourly 10-key actions while maintaining 100% error rate.
- Uploaded or transmitted data using secure protocols.
Front Office Associate
Rainbow Towers
Harare, Zimbabwe
09.2008 - 11.2010
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Ran errands for office staff.
- Maintained clean reception area to promote positive, professional environment for clients.
- Answered average of 70 calls per 5 hours to take messages or redirect calls to appropriate colleagues.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Took more than 100 incoming calls per day, provided information and routed callers to correct personnel.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions and scheduled appointments.
Education
High School Diploma -
Seke 2 High
Chitungwiza/Harare 01.2003 - 11.2006
Skills
Juice and smoothie making
Progress checks
Customer Relations
Dispatching procedures
Positive communication skills
Interests
watching soccer mostly
I am a die hard fan of chelsea fc which is based in the United Kingdom,if i can have a chance to go and watch a live match,this would be my lifetime dream,as my interest points to be a soccer manager,i would like chelsea to be one of the clubs that my name would be recognized .i am a very sensitive person and so emotional when it comes to watching soccer,at times i prefer to watch alone as i want to follow all the procedures and commentary .apart from being emotional and sensitive,i also respect other people's opinions and views,ia ma a cool guy as well. I would like to spend most of my off-days,watching or playing soccer either with friends or colleagues.
Timeline
Dispatch Supervisor
One-juice PTY (LTD) T/A Craft Juicery
10.2018 - Current
Data Capturer
Air Zimbabwe Pvt (Ltd)
06.2011 - 08.2013
Front Office Associate
Rainbow Towers
09.2008 - 11.2010
High School Diploma -
Seke 2 High
01.2003 - 11.2006