Nerina Rademeyer
CRM
Johannesburg,GP
Summary
Experienced with managing CRM systems to streamline operations and increase efficiency. Utilizes data analysis and user feedback to implement effective solutions. Track record of enhancing user adoption and providing comprehensive user training.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
31
31
years of professional experience
1
1
Language
Work History
CRM Administrator
AUTO AND TRUCK TYRES PTY LTD
2015.03 - Current
- Spearheaded successful CRM projects and implementations, driving organizational growth and efficiency.
- Streamlined sales processes for increased revenue by optimizing the CRM platform to align with business objectives.
- Assisted in maintaining high security standards through implementing proper protocols that protected sensitive customer data.
- Coordinated seamless integration of third-party applications with the CRM platform, expanding its capabilities to better serve business needs.
- Collaborated with cross-functional teams to implement CRM customizations, resulting in enhanced user experience and productivity.
- Conducted regular audits of CRM data and processes, ensuring compliance with industry regulations and company policies.
- Enhanced customer satisfaction by efficiently managing CRM system and promptly addressing user issues.
- Delivered end-user training on CRM functionalities, increasing employee adoption rates and maximizing software ROI.
- Developed comprehensive reports and dashboards for stakeholders, providing valuable insights into business performance.
- Employed advanced analytics capabilities within the CRM system for a deeper understanding of customer behaviors which led towards tailored marketing campaigns.
- Continuously monitored system performance levels while making necessary adjustments as needed for highly efficient operations.
- Managed regular backups of critical CRM data, safeguarding against data loss or corruption events.
- Resolved issues and escalated problems with knowledgeable support and quality service.
Auction Coordinator / Financial Administrator
Discovery Auctions
2010.09 - 2011.03
- Establish and maintain supplier accounts
- Ensure data is entered into the system
- Maintain financial files and records
- Reconcile accounts payable / accounts receivable & daily deposits of sales
- Accurate payment of benefits and allowances
- Wages on a forth night basis & Salary on a month basis
- UIF & VAT
- Dealer stock of vehicle’s
- Ensure that all NATIS documents is registered and dealer stock in firms name
- Working with motor financial services on a daily basis
- Invoice’s on a daily basis
- Statements for rental of property’s owned by firm
- Acceptance & processing of new instructions
- Handling of all enquiries & liaisons
- Processing & arranging of a public auction
- Drafting of all legal documentation & contracts
- Calculating of costs
- Drafting of auction budgets
- Sending out proposed documentation to bondholders & trustees
- Thorough follow-up of process
- Retrieving of all outstanding clearance certificates
- Drafting & delivering of eviction orders
- Managing vacant properties & placements of guards
- Placements of advertisements, ordering as well as erecting of advertisement boards to ensure maximum exposure
- Ensuring that all arrangements are in tact for auction day
- Ensuring that all work is up to date
- Daily correspondence with bondholders / trustees / public & lawyers
- General duties, telephone, faxing, copies, typing, etc.
- Contact: Lelani vd Merwe 076 761 2810
Auction Coordinator
Venditor Auctioneers
2009.10 - 2010.08
- Acceptance & processing of new instructions
- Delegating new instructions
- Ensuring that department runs smoothly
- Handling of all enquiries & liaisons
- Processing & arranging of a public auction
- Drafting of all legal documentation & contracts
- Calculating of costs
- Drafting of auction budgets
- Sending out proposed documentation to bondholders & trustees
- Thorough follow-up of process
- Retrieving of all outstanding clearance certificates
- Drafting & delivering of eviction orders
- Managing vacant properties & placements of guards
- Placements of advertisements, ordering as well as erecting of advertisement boards to ensure maximum exposure
- Ensuring that all arrangements are in tact for auction day
- Ensuring that all work is up to date
- Daily correspondence with bondholders / trustees / public & lawyers
- Delegation of work among drivers on a daily basis, making sure work is done in an accurate manner
- Managing Auctioneers diary
- Switchboard
- Petty Cash
- Contact: Koop Styger 012 403 8360
Personal Assistant / Creditor / Debtor / Admin
S2 Construction
2008.11 - 2009.10
- General reception duties, telephone, faxing, copies, typing, etc.
- Ordering and purchasing of building materials
- Efficient answering of the switchboard & making sure the messages are relayed to the relevant person timorously
- Assisting and providing secretarial duties to the Managing Director and staff
- Ordering of Stationery / Supplies (Groceries) for office & safety wear of labor’s and site construction signs
- Ensuring that the visitors are received politely and announcing the visitor to the relevant person
- Archiving of files and creditors
- Arranging Payments Certificates
- Reconcile delivery notes to invoices & monthly statements
- Ensure monthly payments to suppliers
- Maintenance of the building & company vehicles
- Managing of all company tools
- Liaison with clients / Subcontractors / Building Inspectors / Engineers & Electricians
- Arranging meeting with site foreman’s
- Processing wages for weekly labour according to the B.I.B.C requirements
- Payments of wages on weekly basis via Internet transfer
- Ensure the all correct documentation in returned to the office
- Capturing payments to suppliers
- Phoning suppliers for the best prices
- Completion of relevant Building certificates, Electrical, A10 & Engineering
- Petty Cash
- Reconciliation of business cheques / fuel & cell phone accounts on monthly basis
- Handle upcoming insurance claims of company
- Contact: Steve Hollesen 021 761 9809 / 082 659 9659
- Reason: My husband transfer to Pretoria
Personal Assistant
Marieta Louw (Senior Financial Advisor)
2008.01 - 2008.10
- General reception duties, telephone, faxing, copies, typing, etc.
- Liaison with clients on daily basis
- Arranging meetings with clients & appointments with doctor’s for medical blood tests and medical reports
- Taking clients to doctor
- Banking of premiums
- I did go on a Personal Advisers course at Sanlam and pass. This was an opportunity for me to go out and help clients with their future planning of life insurance and other means of planning.
- Contact: Marieta Louw 021 945 3140
- Reason: Temporary
Admin Clerk (Aesthetics)
SDV ARCHITECTS
2007.01 - 2007.12
- Plan examiner
- Receiving of payments
- General reception duties, telephone, faxing, copies, typing, etc.
- Data Capture
- Meetings with Owners / Architects
- Circular & minutes of meetings & Co-coordinating notice of Meeting
- Contact: Paul de Villiers 012 991 4942
- Reason: Husband transfer to Cape Town
Contract Administration officer (ZF Laborers)
CITY TSHWANE METOPOLITAANSE MUNISIPALITY
2005.02 - 2006.12
- Data control
- General reception duties, telephone, faxing, copies, typing, etc.
- Public on daily basis
- Re-Allocations of people in field-area’s
- Capture & Filling of Application forms
- Meetings & reports on a monthly basis
- Public on a daily basis
- Booking of inspections
- Open & Filling of building files
- Data Capture
- General reception and telephone duties, faxing, copies, typing, etc.
- Contact: Mavis Morgan 012 385 4913
- Reason: Temporary
Administration
Hoedspruit Bousentrum
2002.09 - 2004.12
- General reception duties, telephone, faxing, copies, typing, etc.
- Receiving of payments
- Banking
- Liaison with clients on daily basis
- Payment of accounts
- Typing of contracts & quotations
- Queries on daily basis
- Petty cash
- Salary every forth-night & end of month
- SARS / UIF & SDL / BTW & VAT
- Contact: Burger van Zyl (015) 739 1248
- Reason: Transfer to Pretoria
Credit & Debit Control
SJ Coetzee Attorney’s Incorporate
2001.06 - 2002.07
- General reception duties, telephone, faxing, copies, typing, etc.
- Telephone skills (9Karel OP38-H)
- Journals (Credit & Debit)
- Receiving of payments
- Payments of accounts
- Liaison with clients on daily basis
- Handling of approximately 2 000 files
- Draft of contracts / High & Magistrates Court documents
- Collection of school fees
- Contact: Cobus Grobler (012) 344 3730
- Reason: Husband transferred to Hoedspruit
Credit & Debit Control / Substitute Secretary / Cashier
De Moor Property Administrators / Pro Admin
1998.01 - 2001.05
- General reception duties, telephone, faxing, copies, typing, etc.
- Liaison with clients & attorneys on daily basis
- Incoming & Outgoing mail
- Journals (Credit & Debit)
- Reconciliation of accounts
- Preparing & calculating clearance certificates
- Receiving of payments
- Circular & minutes of meetings
- Co-coordinating notice of General Meeting / Annual General Meeting Trustee Meeting / Special Meeting
- Petty Cash
- Invoices & requisitions
- Contact: Fritz le Roux (012) 421 3500
- Reason: Better work opportunity
Switchboard & Receptionist
BKS Incorporated Engineers
1995.01 - 1997.01
Education
Matric (Grade 12) - Afrikaans, English, Home Economics, Business Economics, Typing, Accounting
High School Hercules
Pretoria01.1994
Skills
Opera (in-house program)
Windows 95 / 98 & 2000
Lotus 1-2-3
Coral word 7
Word Perfect
Microsoft
Excel
PERSONAL PARTICULARS
- Surname: Rademeyer
- Name: Nerina
- Address: 40 Fourie Avenue, East Lynn, Pretoria
- Telephone number cell: 082 443 4209
- Date of birth: 1976-12-26
- Identity number: 761226 0063 0081
- Sex: Female
- Nationality: South African Citizen
- Marital Status: Married
- Dependants: Son (1998-11-30), Daughter (2004-02-10)
- Health: Excellent
- Criminal record: None
- Language Proficiency: Afrikaans & English
Timeline
CRM Administrator
AUTO AND TRUCK TYRES PTY LTD
2015.03 - Current
Auction Coordinator / Financial Administrator
Discovery Auctions
2010.09 - 2011.03
Auction Coordinator
Venditor Auctioneers
2009.10 - 2010.08
Personal Assistant / Creditor / Debtor / Admin
S2 Construction
2008.11 - 2009.10
Personal Assistant
Marieta Louw (Senior Financial Advisor)
2008.01 - 2008.10
Admin Clerk (Aesthetics)
SDV ARCHITECTS
2007.01 - 2007.12
Contract Administration officer (ZF Laborers)
CITY TSHWANE METOPOLITAANSE MUNISIPALITY
2005.02 - 2006.12
Administration
Hoedspruit Bousentrum
2002.09 - 2004.12
Credit & Debit Control
SJ Coetzee Attorney’s Incorporate
2001.06 - 2002.07
Credit & Debit Control / Substitute Secretary / Cashier
De Moor Property Administrators / Pro Admin
1998.01 - 2001.05
Switchboard & Receptionist
BKS Incorporated Engineers
1995.01 - 1997.01
Matric (Grade 12) - Afrikaans, English, Home Economics, Business Economics, Typing, Accounting
High School Hercules