Neo Lorraine Kgoleng
Summary
Experienced in planning and executing memorable events, ensuring seamless coordination from start to finish. Adept at managing logistics, liaising with vendors, and handling budgets with precision and creativity. Thrives in fast-paced environments, bringing vibrant energy to every project.
Overview
27
27
years of professional experience
Work History
Market Director & Event Organizer
NEOCCESSORIES PTY LTD
09.2019 - Current
- Led planning and execution of pop-up market exhibitions to enhance community engagement.
- Negotiated sponsorship agreements with key stakeholders such as SAB and Coca Cola.
- Engaged with municipality to secure necessary permits and rental contracts for event venues.
- Coordinated procurement of equipment and infrastructure, ensuring operational readiness for events.
- Formulated detailed event schedules, timelines, and logistics to ensure seamless operations.
- Cultivated vendor relationships to enhance product selection and improve service delivery.
- Established and enforced health and safety protocols, ensuring a secure environment for participants.
- Curated corporate gifts tailored to meet diverse client requirements.
Customer Liaison Co Ordinator
Lancet Laboratories
03.2022 - 01.2023
- Elevated customer satisfaction through prompt resolution of inquiries and professional issue management.
- Implemented strategic processes to enhance customer experience and increase satisfaction levels.
- Cultivated and sustained strong relationships with healthcare providers and internal stakeholders to enhance collaboration.
- Optimised delivery and collection schedules to ensure efficient and timely transfers of samples.
- Led logistics efforts with drivers to optimise resource utilisation and improve delivery timelines.
- Oversaw accurate recording of payments and management of cash receipts.
Project Coordinator / PA
Thobile M Building Construction
05.2012 - 08.2019
- Delivered successful project outcomes through effective management of resources and timelines.
- Achieved effective meeting organisation and preparation, fostering improved collaboration.
- Enhanced CEO’s productivity through meticulous travel planning and diary management.
- Optimised travel arrangements for employees and CEO, enhancing operational flow.
- Maintained accurate diary, enabling efficient scheduling and time management.
- Streamlined facilities management processes for fleet, plant, and equipment, improving workflow.
Administration Coordinator (Temp)
Johannesburg City Parks
09.2011 - 04.2012
- Coordinated and prepared meetings to facilitate effective decision-making.
- Oversaw report writing and minute-taking to maintain accurate records.
- Managed creation and delivery of orders to optimise operational workflows.
- Monitored invoice follow-ups to ensure timely payments.
- Led generation of orders for payments to improve cash flow management.
Customer Relations Co-Ordinator
Johannesburg Water
04.2005 - 08.2011
- Monitored service quality in collaboration with customers and internal teams to ensure standards.
- Coordinated feedback collection from internal and external customers to improve service delivery.
- Supervised the management of queries through to successful resolution.
- Directed escalation of queries to appropriate departments for effective resolution.
- Managed data cleanup processes after query resolution to maintain data integrity.
Client Services Support (Call Centre)
Freight Dynamics Parktown
12.2002 - 03.2005
Call Center Agent (1023)
Telkom SA
, Florida
02.2001 - 11.2002
Municipal Field Coordinator
IEC Randfontein
Randfontein
09.2000 - 01.2001
Call Centre/Data Capturing Agent
IEC Parktown
Parktown, Head Office
03.1999 - 08.2000
Education
Certificate - Managing the Employment Process Recruitment and Selection
University of South Africa (UNISA)
Gauteng,South Africa01-2003
National Diploma - Human Resource I, II, III, Business Economics I, II, III, Training Management I & II, Labour Law I, Industrial Relations I, II, Communication Skills I, Financial Accounting I, Computer: Windows 95, Excel, & MS Word
Technikon Witwatersrand
Johannesburg, GP01-1998
Grade 12 - Mathematics, Economics, Accounting, English, Afrikaans, Tswana
Phahama Senior Secondary School
Randfontein, GP01-1994
Call Centre Customer Service Training Course -
Emmanuels Recruitment - Call Centre Academy
Johannesburg, GPSkills
- Event planning
- Project management
- Logistics coordination
- Budget management
- Client relationship building
- Fundraising techniques
- Multi-tasking
Coursework
Certificate in Managing the Employment Process Recruitment and Selection, UNISA, 2003-01-01
Professional Highlights
- 2001-01-01, Best call Centre Agent - Telkom SA
- 2009-01-01, Employee of the Month – September – Johannesburg Water
- 2021-01-01, Curated with MLDiamomds for art with Jewelry
- 2023-01-01, Won Award – Best up coming POP UP Market
Training
Emmanuels Recruitment - Call Centre Academy, Call Centre Customer Service Training Course
Personal Information
Citizenship: South African
Timeline
Customer Liaison Co Ordinator
Lancet Laboratories
03.2022 - 01.2023
Market Director & Event Organizer
NEOCCESSORIES PTY LTD
09.2019 - Current
Project Coordinator / PA
Thobile M Building Construction
05.2012 - 08.2019
Administration Coordinator (Temp)
Johannesburg City Parks
09.2011 - 04.2012
Customer Relations Co-Ordinator
Johannesburg Water
04.2005 - 08.2011
Client Services Support (Call Centre)
Freight Dynamics Parktown
12.2002 - 03.2005
Call Center Agent (1023)
Telkom SA
02.2001 - 11.2002
Municipal Field Coordinator
IEC Randfontein
09.2000 - 01.2001
Call Centre/Data Capturing Agent
IEC Parktown
03.1999 - 08.2000
Certificate - Managing the Employment Process Recruitment and Selection
University of South Africa (UNISA)
National Diploma - Human Resource I, II, III, Business Economics I, II, III, Training Management I & II, Labour Law I, Industrial Relations I, II, Communication Skills I, Financial Accounting I, Computer: Windows 95, Excel, & MS Word
Technikon Witwatersrand
Grade 12 - Mathematics, Economics, Accounting, English, Afrikaans, Tswana
Phahama Senior Secondary School
Call Centre Customer Service Training Course -
Emmanuels Recruitment - Call Centre Academy