Neo Felicia Motaung
Office Manager, Projects Coordinator, & Events Specialist
Johannesburg
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments with extensive background experience in training facilitation, project coordination and event planning . Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
11
11
years of professional experience
4
4
Certifications
Work History
Office Manager
WORKERS' WORLD MEDIA PRODUCTIONS
Johannesburg
01.2022 - Current
- Managing office budgets and supplier contracts, risk management, and quality control.
- Overseeing employee records and office staff duties.
- Compiling reports on office finances and invoice filing.
- Compiling staff log-sheets and performance appraisals
- Ensuring day to day office runs smoothly - office coordination, handling facility & IT issues.
- Consolidation of major meeting reports & project delivery.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Completed bi-weekly payroll for 20 employees.
Junior Provincial Facilitator
WORKERS WORLD MEDIA PRODUCTION- DOL& NSF Training Projects
Johannesburg
04.2024 - 06.2025
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
- Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
- Enhanced program effectiveness by collaborating with colleagues to review and revise curriculum content regularly.
- Delivered high-quality 5 provincial training sessions, ensuring participants developed a thorough understanding of the subject matter.
DOL PROJECTS & EVENTS COORDINATOR
WORKERS' WORLD MEDIA PRODUCTIONS
Johannesburg
03.2023 - 06.2025
- Project planning and scheduling.
- Preparing learning materials using various tools (MS Projects).
- Communicating with 300 attendees, facility managers, and other service providers.
- Managing event budgets and payments.
- Preparing post event reports.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Managed 10 project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
Office Administrator
WORKERS' WORLD MEDIA PRODUCTIONS
Johannesburg
01.2018 - 12.2021
- Planning and monitoring projects to ensure successful delivery of projects.
- Organizing meeting to coordinate logistics of meeting and events - hotel accommodation, flight bookings, conference facilities, meeting packs, and transportation.
- Assisted in the onboarding process for new employees, providing comprehensive training and guidance as needed.
- Participated actively in company-wide events that foster collaboration among team members.
- Assisted human resources department in recruiting activities such as screening resumes or organizing onsite interviews.
- Ensuring the conference facilities are in order - PA systems, air-conditioners and shuttle services.
- Compiling and preparing events and travel expense reports.
- Capturing data and archiving information.
- Responding to all office correspondence - phones, emails, filing, scanning, faxing.
- Diary management.
- Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
- Facilitated seamless communication between departments through effective coordination and scheduling of meetings.
- Supported management in strategic decision-making with thorough research, data analysis, and detailed reports.
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Completed bi-weekly payroll for 3 employees.
Shop Assistant
BEN SHERMAN
Johannesburg
01.2015 - 03.2016
- Assisting customers and processing of sales.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
- Checked incoming orders and organized new stock.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Helped managers with daily checklists and last-minute requirements.
- Remained calm and composed in tense situations involving angry or upset customers.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Greeted customers entering store and offered assistance with requirements.
- Completed daily tasks accurately and on-time to support shop needs.
Education
BA - Anthropology
University of Johannesburg
University Of Johannesburg08.2017
BA - Development Studies
University of South Africa
Pretoria07-2027
National Senior Certificate -
Alexandra High School
Alexandra, Gauteng12-2014
Certificate - Project Management
National School of Governance
Gauteng, South Africa 04.2001 -
Intermediate Certificate - First Aid NQF Level 1
Absolute Health Services
Fourways, Gauteng 04.2001 -
Certificate - Health & Safety Representative
Absolute Health Services
Fourways, South Africa 04.2001 -
Certificate - Labour Law
National Skills Fund- WWMP
Gauteng, South Africa 04.2001 -
Skills
Leadership & Team Collaboration
Communication Excellence
Adaptability & Problem-Solving
Time & Priority Management
Organisational Expertise
Report Writing & Documentation
Technical Proficiency (MS Office, Google Workspace, Excel Zoom/Teams)
Operations management
Project management
Contract administration
Documentation expertise
Policy development
Regulatory compliance
Reliability
Event & Logistics Management
Adaptability and flexibility
Certification
Accredited certificate NQF - level 1 in First-Aid, 2025-01-01
Timeline
Junior Provincial Facilitator
WORKERS WORLD MEDIA PRODUCTION- DOL& NSF Training Projects
04.2024 - 06.2025
DOL PROJECTS & EVENTS COORDINATOR
WORKERS' WORLD MEDIA PRODUCTIONS
03.2023 - 06.2025
Office Manager
WORKERS' WORLD MEDIA PRODUCTIONS
01.2022 - Current
Office Administrator
WORKERS' WORLD MEDIA PRODUCTIONS
01.2018 - 12.2021
Shop Assistant
BEN SHERMAN
01.2015 - 03.2016
Certificate - Project Management
National School of Governance
04.2001 -
Intermediate Certificate - First Aid NQF Level 1
Absolute Health Services
04.2001 -
Certificate - Health & Safety Representative
Absolute Health Services
04.2001 -
Certificate - Labour Law
National Skills Fund- WWMP
04.2001 -
BA - Anthropology
University of Johannesburg
BA - Development Studies
University of South Africa
National Senior Certificate -
Alexandra High School
Practical Skills
- Professional reports writing
- Brand strategy
- Organizational prowess
- Adaptive thinking
- Public relations
- Effective communication
- Community management
- GD management
- Project Management
- Cloud management
- Proficiency in office software
- Customer focus
- Conflict resolution and ensuring accountability