Summary
Overview
Work History
Education
Skills
Timeline
Generic

Neo Mosoma

Benoni

Summary

Proven leader with a track record of enhancing customer satisfaction and reducing operational costs at The Food Corner. Skilled in strategic planning, marketing, and complex problem-solving. Excelled in cross-functional teamwork and customer relationship management, significantly improving service delivery and stakeholder engagement. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

9
9
years of professional experience

Work History

Manager

The Food Corner
11.2021 - 02.2024
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Managing staff salaries
  • Managing the rooster
  • Marketing on all social media platforms
  • engaging with people
  • Organize social events
  • Organize CSI projects
  • Overseeing all IR/ER matters
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.

Marketing Assistant

Prudent Construction
05.2015 - 12.2020
  • Created engaging content for Facebook and other social media platforms
  • Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
  • Strengthened brand identity with consistent messaging across various platforms including print, digital, and social media channels.
  • Improved website traffic, monitoring analytics data to inform adjustments to content strategy and search engine optimization efforts.
  • Assisted in growing customer database through lead generation tactics like landing page optimization or targeted online advertising campaigns.
  • Supported content creation for corporate social responsibility initiatives to strengthen brand reputation.
  • Proofread marketing collateral ahead of printing to eliminate errors.
  • Enhanced customer engagement with the development of compelling content for email newsletters and blog posts.
  • Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
  • Amplified social media reach, creating engaging visual assets such as infographics and videos for widespread distribution.
  • Boosted sales performance by assisting in the creation of persuasive marketing materials such as brochures and product sheets.
  • Updated spreadsheets with statistical, financial and non-financial information.
  • Increased brand awareness by implementing targeted marketing campaigns and social media strategies.

Education

No Degree - High School Grade 11

Bokamoso Secondary School
Tembisa, South Africa

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Engaging with clients
  • Excellent customer service
  • Strategic Planning
  • Cross-Functional Teamwork
  • Customer Relationship Management (CRM)
  • Sales Techniques
  • Policy Implementation
  • Schedule Preparation
  • Sales management
  • Marketing
  • Negotiation

Timeline

Manager

The Food Corner
11.2021 - 02.2024

Marketing Assistant

Prudent Construction
05.2015 - 12.2020

No Degree - High School Grade 11

Bokamoso Secondary School

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Neo Mosoma