Neo Mosia
Kempton Park
Summary
A hard-working credit control team leader with finance academic background and practical work experience bringing dedication in personal development and passion in team succession planning by sharing knowledge and experience to promote individual growth while ensuring business continuity.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Team Leader: Credit Control
GEMS - Medscheme
Roodepoort
2024.10 - Current
- Lead, mentor and manage a team of 13 credit controllers to ensure that SLA is met and exceeded for Direct Paying Members, Active Persal Group Members and Manual Paying Groups.
- Conduct regular training and coaching of the debt management policy and internal debt management processes to ensure collection efficiency and accuracy of credit controllers.
- Hold team meetings and one on one sessions to monitor performance to ensure that credit controllers understand their KPIs in preparations for the final performance appraisal.
- Consistently monitor the Age Analysis to ascertain that processes are followed and debt is managed within the scheme's debt policy in preparation for weekly departmental performance presentation.
- Review and approve stuff leave, cash desk journals, member and group refunds to mitigate
- Responsible for compiling monthly contributions report presented to the scheme, covered and uncovered members report submitted to GEMS marketing team (ASI) for membership retention.
- Involved in the development of business process improvement, operational and risk management reports based on trends and high impact areas.
- Regular engagement with other senior managers, stakeholders, service provider networks such as Metropolitan Health, government and ICT departments to maintain and improve working relations.
Memberships Interface Specialist (Dual Role)
GEMS - Medscheme
Roodepoort
2022.02 - 2024.09
- Weekly extracted data from GEXUS and Interface systems for analysis and correct any anomalies to correlate the two systems.
- Identified faults and data integrity on the system and proposed solutions to the Manager.
- Analysed, interpreted and Summarized interface data extracts to gain accurate results to meet Manager and stakeholder's needs and decisions to assist in business intelligence.
- Provided day to day operational interface support to contributions stuff.
- Conducted pre and post testing for IT before chances were implemented on GEXUS production system.
Credit Controller
GEMS - Medscheme
Roodepoort
2019.05 - 2024.09
- Allocated daily receipt transactions from bank statement to the correct debtor's account.
- Ensured that all credit control queries are resolved professionally within the agreed Service Level Agreement.
- Processed Journals to correct misallocation of funds.
- Cleared credit by processing member & department refund where contributions are overpaid.
- Reconciled debtors/creditors accounts to balance billing & payment received.
- Monitored Age Analysis and ensure efficient reduction of the scheme debt.
Debt & Tax Internship
Department of Education & Sport Development
Potchefstroom
2018.08 - 2019.04
- Captured employees and suppliers' data on Persal and Walker system.
- Issued and distributed tax certificates to employees.
- Attended to tax related queries i.e. tax recalculation on annual bonus payment.
- Administered and controlled tax completion on service termination.
- Performed administrative functions such as leave gratuity payment on service termination.
InvestSA One Stop Shop Internship
Department of Trade, Industry & Competition
Pretoria
2017.04 - 2018.03
- Facilitated investment in key high-yielding growth sectors of the South African economy.
- Coordinated investor inquiries, referral and follow-up.
- Provided problem-solving and information service to retain and expand investment in South Africa.
- Conducted company research and analysed international travel reports.
Education
BCOM HONS - Financial Management
University of South Africa
2024.01 - 2025.01
B-Tech - Economic Management Analysis
Tshwane University of Technology
2016.01 - 2016.01
N-Dip - Economic Management Analysis
Tshwane University of Technology
2013.01 - 2015.01
Skills
- Proven experience of people management, leadership skills and the ability to work within a team
- Good organisational ability to meet tight deadlines, Accuracy and Attention to detail
- Good knowledge and hands on experience with contribution and Debt management
- Experience of effective communication in a customer focus environment
- Computer Technology Skills ie MS 365 Advanced Excel, PowerPoint, Outlook and systems application
Certification
- MS 365 Advanced Excel 2023
- Financial Modelling Programme 2018
- Investment Appraisal and Risk Analysis Programme 2018
- Presentation and Communication Skills 2018
- Effective Business Writing Skills 2017
Accomplishments
- Manage and lead a team with a total book value of R 1 billion. Active Group Members = R876 million, Manual Group Members = R46 million and Direct Paying Members = R104 million.
- Recognized as the best 2023 Q1 GEMS Credit Control for exceptional performance and service delivery.
- As a credit controllers was responsible for compiling a weekly financial report of a R3.5 billion book value, supporting strategic decision-making for the scheme.
- Managed and reconciled a R 59 million credit control book covering over 10,000 members, ensuring accurate financial records and timely collections.
- Developed a journal register on Microsoft Teams Rhythm as a control to assist the team to have a clear electronic record of all journals requested.
- Managed the GEMS compliant system (Jira) and ensured timely response of member's complaints.
Personal Information
- Gender: Male
- Nationality: South African
References
- Keenen Van Rensburg, Manager, GEMS - Medscheme, Roodepoort, Gauteng, 011-758-8744 / 084-333-7276
- Mamphe Malapane, Team Leader, GEMS - Medscheme, Roodepoort, Gauteng, 011-758-8552 / 082-042-7499
- Zuziwe Sityebi, Team Leader, GEMS - Medscheme, Roodepoort, Gauteng, 011-758-8758 / 078-972-0225
Timeline
Team Leader: Credit Control
GEMS - Medscheme
2024.10 - Current
BCOM HONS - Financial Management
University of South Africa
2024.01 - 2025.01
Memberships Interface Specialist (Dual Role)
GEMS - Medscheme
2022.02 - 2024.09
Credit Controller
GEMS - Medscheme
2019.05 - 2024.09
Debt & Tax Internship
Department of Education & Sport Development
2018.08 - 2019.04
InvestSA One Stop Shop Internship
Department of Trade, Industry & Competition
2017.04 - 2018.03
B-Tech - Economic Management Analysis
Tshwane University of Technology
2016.01 - 2016.01
N-Dip - Economic Management Analysis
Tshwane University of Technology
2013.01 - 2015.01