NEO LETLHAKE
Dobsonville
Summary
Highly skilled and dedicated professional driven to utilize technical expertise to deliver exceptional customer service. Committed to continuous learning and improvement, eager to apply and refine knowledge in a challenging and motivating work environment. Goal is to contribute to company success by leveraging technical skills and providing professional service that exceeds customer expectations.
Overview
8
8
years of professional experience
Work History
Sales Administrator
Azochem Laboratory
11.2024 - 01.2025
- Provided exceptional administrative support for high-performing sales teams, enabling them to focus on selling and meeting revenue goals.
- Established strong relationships with clients through regular communication, fostering trust and loyalty in our brand.
- Streamlined administrative processes for increased efficiency, implementing an organized filing system for easy access to documents.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
- Recorded accurate and efficient records in customer database.
- Kept detailed records of daily activities through online customer database.
- Engaged in workplace training and client interactions to maintain seamless order processes.
Admin Assistance PYEI
Boikanyo Primary School
02.2023 - 06.2024
- Coordinated appointments and maintained organized schedule for principal.
- Managed incoming calls, emails, and message documentation.
- Captured detailed and precise meeting notes.
- Assisted in organizing daily schedules to enhance productivity.
- Executed various on-demand errands with precision.
- Generated various types of correspondence, including emails and letters.
- Manage Records and document control, filing, data capturing
- Supported efficient production workflow through effective communication with team members and supervisors regarding project status and challenges.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
IT Service desk analyst
Merchants (MassMart)
09.2022 - 02.2023
- Handled IT support inquiries through phone and email channels.
- Escalating advanced IT support cases
- Prioritizing and resolving IT concerns and escalating serious issues to stakeholders
- Preparing training manuals and FAQ materials for easy-access
- Maintained comprehensive records to enhance service desk operations.
- Making recommendations to optimize IT performance
- Managed incident escalation processes effectively, ensuring timely resolutions while minimizing disruption to users'' workflows.
Customer support agent
Rain (Merchants)
12.2021 - 09.2022
- Listening to customer concerns and providing information, answers, or responses
- Taking orders and processing billings and payments where applicable
- Obtaining and correctly capturing of customer information
- Reviewing and making changes to customer accounts where applicable
- Handling customer complaints and processing returns/queries effectively
- Keeping records of customer interactions
- Ensuring customer satisfaction
- Escalating complex customer issues to TL for timeous resolution
- Identifying opportunities to up-sell other products and services
- Shadowing IT in order to gain a deeper understanding of the role
Debt collection agent
HTN Attorneys
08.2021 - 11.2021
- Handling calls in a highly professional manner
- Handling complaints in a diplomatic way
- Doing follow ups with the debtors
- Quickly processing information
- Collection of outstanding debts from clients and achieve collection target
- Confirming and updating debtors information
Promoter/Hostess
MKTG and Smart Casuals
01.2017 - 11.2019
- Demonstrating and providing information on promoted products
- Report on demonstration related information
- Sorting and setting up stock
- Offering a friendly and welcoming service to customers
Education
A - 1001-1002, Network+ Security
T-Systems ICT Academy
01.2020
IT Technical Support -
T-Systems ICT Academy
01.2019
ICDL -
T-Systems ICT Academy
01.2019
Achieve and Record Management (HC) -
University of South Africa
01.2015
Matric -
Forte High school
01.2012
Skills
- Time management
- Organizational skills
- Problem solving
- Effective listening
- Leadership abilities
- Analytical thinking
- Teamwork
- Decision making
- Ability to handle pressure
- Strong work ethic
- Dedication
- Discipline
- Attention to detail
Languages
English
Setswana
IsiZulu
SeSotho
Pedi
Timeline
Sales Administrator
Azochem Laboratory
11.2024 - 01.2025
Admin Assistance PYEI
Boikanyo Primary School
02.2023 - 06.2024
IT Service desk analyst
Merchants (MassMart)
09.2022 - 02.2023
Customer support agent
Rain (Merchants)
12.2021 - 09.2022
Debt collection agent
HTN Attorneys
08.2021 - 11.2021
Promoter/Hostess
MKTG and Smart Casuals
01.2017 - 11.2019
A - 1001-1002, Network+ Security
T-Systems ICT Academy
IT Technical Support -
T-Systems ICT Academy
ICDL -
T-Systems ICT Academy
Achieve and Record Management (HC) -
University of South Africa
Matric -
Forte High school
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