NEO JAFTA
Retention Advisor
Krugersdorp
Summary
I am a dynamic professional with a strong passion for using the power of data to unlock insights and guide strategic decisions. My journey began at Statistics South Africa, where I sharpened my skills in data collection and analysis, contributing to significant statistical revelations. Currently, I work as a Customer Retention at Sage SA where I Build lasting customer relationships and providing personalized solutions and outstanding service to ensure client satisfaction. My expertise spans across vital areas such as Data Collection & Analysis, Customer Relationship Management, Payroll & Accounting, and Statistical Reporting. I am good at Problem-Solving & Decision-Making, ensuring that every challenge is met with a solution-oriented approach. Committed to professional growth, I continuously engage in learning to stay at the forefront of the industry. Driven by a commitment to excellence and a desire to uncover new prospects within the field of data analysis, I am on an active quest for opportunities that will grow my career forward and keep me at the cutting edge of data-driven decision-making.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Retention Advisor - Accounting
Sage SA
10.2023 - Current
- Ensure customer queries are responded to ethically within the specified turnaround time via digital responses.
- Ensure that all revenue targets and retention rates are met and exceeded.
- Maintain productivity targets, including outbound and inbound calls, reactively.
- Ensure customer churn is documented and accurately reported monthly for annual customers.
- Comply with all internal administrative and data requirements.
- Drive sales-appropriate campaigns into customer base to effectively increase retention.
- Maintain highest levels of service and customer satisfaction.
- Ability to work collaboratively internally, as well as across other lines of business, to ensure customers' queries are responded to effectively and efficiently.
- Take personal accountability to ensure product knowledge is up to date.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
Enumerator
Statistics South Africa
01.2023 - 03.2023
- Visiting citizens at their homes to conduct interviews and collect demographic data
- Creating survey sheets or working on predefined surveys to gather census information
- Conducting extensive and thorough visual surveys of areas covered during census procedure.
Enumerator
Statistics South Africa
10.2011 - 11.2011
- Conducting interviews and collecting demographic data
- Creating survey sheets or working on predefined surveys to gather census information
- Conducting extensive and thorough visual surveys of areas covered during census procedure.
Education
BCom With Specialization in Investment And Banking - Finance
University Of The Free State
Bloemfontein 07.2019 - 12.2022
High School Diploma -
State School Magaliesburg
Magaliesburg 01.2009 - 12.2009
Financial Modeling Foundations -
Data Analysis -
01.2024 - 07.2024
Skills
Analytical Skills
Attention to detail
Interpersonal and relationship management skills
Planning, organizing and coordination skills
Deadline driven
Administration skills
Critical skills
Computer proficiency
Problem solving abilities
Adaptability
Team player
Ability to work independently
Ability to work under pressure
Communication skills
Data Analysis
Willingness to learn and give ideas
Personal Information
Date of Birth: 01 January 1992
Gender: Female
Nationality: South African
Race: Black
Languages
Sotho
Setswana
Sepedi
English
IsiZulu
References
Lydia Banda, Sage SA, 0822576909, lydia.banda@sage.com
Kgothatso Rakolitsoe, 0614308166, kgothatso.rakolitsoe@sage.com
Timeline
Data Analysis -
01.2024 - 07.2024
Retention Advisor - Accounting
Sage SA
10.2023 - Current
Enumerator
Statistics South Africa
01.2023 - 03.2023
BCom With Specialization in Investment And Banking - Finance
University Of The Free State
07.2019 - 12.2022
Enumerator
Statistics South Africa
10.2011 - 11.2011
High School Diploma -
State School Magaliesburg
01.2009 - 12.2009
Financial Modeling Foundations -
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