Neo Gaechose
Claims Care Advisor
Centurion
Summary
Professional care advisor with history of delivering high-quality patient care and support. Proven ability to develop individualized care plans and collaborate closely with healthcare teams to optimize patient outcomes. Known for reliability and adaptability in dynamic environments, with strong communication and problem-solving skills.
Overview
16
16
years of professional experience
2
2
Languages
Work History
First National Bank SA
11.2015
- Resolve all customer queries efficiently, and within agreed timelines.
- Ensure all communications with clients are professional, resulting in compliments.
- Provision of an efficient administration service through careful and timeouts.
- Planning, reporting and updating of all related information.
- Ensure efficiency of service productivity and performance in Call Centre.
- Ensure that all issues or feedback arising out of client contact be accurately recorded on the CRM system.
- Report on required Call Centre activities and deliveries to improve business results.
- Work with Trust Accounts, Company Accounts, Close Corporation Accounts, Non-Profit Foundations, Schools and Foundation Accounts
Roadside Assist & Claims Lodgement Advisor
Outsurance (Youi AUS)
06.2018 - Current
- Managing emergency services, clients who are stuck on the side of the road.
- Make sure we identify and determine what the issue is before we dispatch assistance.
- Responsible for managing insurance claims from start to finish, acting as the first point of contact for policyholders, ensuring claims are processed accurately and efficiently according to policy terms and regulatory standards.
- Key duties include registering, validating, and processing claims, maintaining communication with clients and internal teams, and ensuring prompt and fair settlements.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Logging emergency claims for clients who are involved in accidents and or accidental damages including other risks like building, contents, caravans and trailers
Collections Advisor
Standard Bank SA
09.2012 - 10.2014
- Collections and ensuring client's accounts are kept up to date.
- Negotiating necessary arrangements with clients to pay accounts and educating on how important credit rating can make an impact
- Displayed strong communication skills when interacting with both internal stakeholders and external clients, promoting clear understanding of expectations and desired outcomes.
Internet Fashion & Customer Services
Edcon
09.2009 - 10.2011
- Development of the the brand's products on the online market and being able to meet with clients expectations.
- Making sure clients service in brances are maintained with awesome service.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
Education
Matric -
Trinity Secondary School
01.2005
No Degree - Contact Centre
Inseta
Pretoria 04.2001 -
No Degree - Full Insurance Qualification
Inseta
Pretoria 04.2001 -
No Degree - Generic Management
Nova One
Pretoria 04.2001 -
Skills
- Expect Time and Self-Management
- Expect Time and Self-Management
- Expect Analysis and Attention to Detail
- Expect Communication, Verbal and Written Communication including Listening
- Advanced Proficiency with Microsoft Office, Email and Internet
- Advanced Word, Excel and PowerPoint
- Microsoft Office
* Student development
* Active listening
* Data interpretation
Websites
Interests
Travelling Escaping the city at least every three months, Hiking Camping
Contact
- 37 years old
- B
- Wales
Travel
- Travelling Have travelled to three foreign countries and 7 provinces in South Africa.
- Another country With the same kind of details, or not
Timeline
Roadside Assist & Claims Lodgement Advisor
Outsurance (Youi AUS)
06.2018 - Current
First National Bank SA
11.2015
Collections Advisor
Standard Bank SA
09.2012 - 10.2014
Internet Fashion & Customer Services
Edcon
09.2009 - 10.2011
No Degree - Contact Centre
Inseta
04.2001 -
No Degree - Full Insurance Qualification
Inseta
04.2001 -
No Degree - Generic Management
Nova One
04.2001 -
Matric -
Trinity Secondary School
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