Neo Dethanie
Assistant Officer Customer Relations
Tshwane,GP
Summary
Dynamic professional with extensive experience at NTCSA Apollo & Centralised Services, excelling in stakeholder engagement and process improvement. Proven ability to enhance operational efficiency and mentor junior staff. Skilled in report generation and communication, fostering collaboration while maintaining confidentiality and compliance. Multilingual with a strong focus on achieving organizational goals. Ensure a strong brand presence and familiarity within communities.
Overview
9
9
years of professional experience
Work History
Assistant Officer Customer Relations
NTCSA Apollo & Centralised Services
09.2019 - Current
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Improved department efficiency by streamlining and implementing policies and processes.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Organized and maintained confidential files, safeguarding sensitive information and promoting privacy.
- Ensure Apollo is afilliated with the relevant associations eg. FPA,landowner association, disaster management .
- Issue warning forms
- Complete complaints/activity register and submit to Line manager
- Complete legal Register
- Contractor Supervision
- Maintain good relationship with relevant Stakeholders.
- Conduct public awareness sessions and door-to door visits
Artisan (Lines & Servitudes)
NTCSA Apollo & Centralised Services
01.2019 - 08.2019
- Patrol Apollo /Cahorra Bassa line
- Line Inspections and submit reports
- Environmental Safety Reports
- Hotspot identification
- Landowner contact list
- Inspect and maintain line and tower components
Controller's Assistant (Secondment)
NTCSA Apollo & Centralised Services
01.2018 - 01.2019
- Appointed operator under supervision
- Issue work permits
- Close work permits
- Application & removal of Earths
- Routine inspection of Earths
- Receive operating instructions from Senior controller
- Open , isolate, test ,earth
- Report back to Senior Controller
Artisan Electrician
NTCSA Apollo & Centralised Services
12.2015 - 12.2017
- Transformer maintenance, service panels, and circuit breakers.
- Tested Earthing equipment for electricity generation and utilization.
- Worked from ladders, scaffolds,MEWP and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
- Inspected plant, equipment and components to identify hazards, defects, and repair requirements.
- Responsible Person . Supervise and receive work permits during outages.
Education
N6 Certificate Electrical Engineering
Technicon SA
Bronkhorstspruit, South Africa11-2025
Trade Test Electrical
Majuba Training Centre
Newcastle, South Africa11-2014
National Certificate N5 Electrical Engineering
Ekurhuleni West College
Germiston, South Africa08-2011
Matric
Midrand High School
Midrand, South Africa 04.2001 -
Skills
Document preparation
Report generation
Meeting coordination
Presentation development
Strong organization
Travel arrangements
Calendar management
Report writing
Negotiation
Communication
Multilingual
Flexibility
Timeline
Assistant Officer Customer Relations
NTCSA Apollo & Centralised Services
09.2019 - Current
Artisan (Lines & Servitudes)
NTCSA Apollo & Centralised Services
01.2019 - 08.2019
Controller's Assistant (Secondment)
NTCSA Apollo & Centralised Services
01.2018 - 01.2019
Artisan Electrician
NTCSA Apollo & Centralised Services
12.2015 - 12.2017
Matric
Midrand High School
04.2001 -
N6 Certificate Electrical Engineering
Technicon SA
Trade Test Electrical
Majuba Training Centre
National Certificate N5 Electrical Engineering
Ekurhuleni West College