Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Neo Aphane

Vosloorus,South Africa

Summary

Results-driven Customer Service Professional with 11+ years with a strong background in Telecommunications, Inbound/Outbound Call Centre Operations, Reception, and Data Management. Proven track record of delivering exceptional customer experiences, driving sales growth, and streamlining processes to boost operational efficiency. Skilled in crafting bespoke solutions that meet client needs, with a keen eye for detail and a passion for driving measurable improvements in performance and reliability.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Outbound Telecommunications Consultant

Easy-Dialer
Randburg, South Africa
08.2024 - 10.2024
  • Generated new business leads through outbound calls to clients and businesses
  • Stayed up to date on company's service offerings, policies and procedures to give each customer best possible service
  • Utilized social media platforms (WhatsApp/Facebook and email from management) to source and follow up on leads
  • Promoted and sold telecommunications products, including: (- Mobile landline solutions -Business landline solutions - Contact Centre Dialer solutions)
  • Met sales targets through effective communication and negotiation skills.
  • Enhanced client relationships by providing expert telecommunications consultations.
  • Secured optimal network performance with regular system audits.
  • Implemented innovative telecom solutions, boosting overall productivity.

Outbound Customer Relations Lead

Smollan Financial
Johannesburg
05.2024 - 06.2024
  • Promoted and sold Vodacom Funeral Plan to customers
  • Provided excellent customer service, resulting in a customer satisfaction rating
  • Identified opportunities to improve customer experience and drive business growth.
  • Updated databases with current client, contract and service agreements.

school transporter

School Transportation, Vothoka, association
Vosloorus, Gauteng
01.2023 - 03.2024
  • Safely transported children to and from school, ensuring timely arrivals and departures
  • Managed routes and schedules to optimize efficiency
  • Building strong relationships with parents and schools through effective communication.
  • Followed traffic laws to maintain safety on the road.
  • Conducted routine vehicle checks for maintenance purposes.
  • Ensured timely deliveries by adhering to transport schedules.

Consumer, Hello Peter and Social Media Consultant

Avon
Johannesburg, South Africa
03.2021 - 09.2022
  • Responding to customer queries and complaints on social media platforms
  • Collaborating with internal teams to resolve customer concerns and improve processes
  • Providing insights and recommendations to improve customer satisfaction and loyalty
  • Staying up to date with industry trends and providing customized knowledge of products that will be available and that will be discontinued.

Inbound agent, Receptionist, Data Capturing

Avon Justine
Johannesburg
02.2010 - 03.2021
  • Answered phone with friendly greeting to create a positive inbound calling experience for customers
  • Kept up to date with company products, services, policies, and regulations to provide accurate information to callers at all times
  • Utilized strong communication skills to resolve customer inquiries and complaints promptly
  • Providing detailed product information and assistance in a fast-paced call center environment
  • Managed high volume of inbound calls, achieving top customer satisfaction ratings
  • Improved first-call resolution rates by effectively utilizing resources and available tools
  • Demonstrated ability to multitask by efficiently navigating multiple computer systems.
  • Provided exceptional customer service to visitors.
  • Served as the first point of contact, representing company in a professional manner.

Education

Call Centre Certificate - Communication

Successa Training Academy
Johannesburg, Gauteng
04.2007 - 07.2007

Certificate - Finacial Skills Training Programme

Avo Vision Skills Training
Vosloorus, Gauteng
11.2024 - 11.2024

Skills

  • Customer Service
  • Excel proficiency
  • Customer relationship management
  • Solutions development
  • Customer liaison
  • MS office proficiency
  • Telecommunication
  • Customer relations
  • Route prioritisation
  • Timely delivery
  • Safety awareness
  • Calm under pressure
  • Attention to Detail
  • Data Entry
  • Switchboard operations
  • Greeting customers
  • Business operations

Languages

English
Fluent
Afrikaans
Intermediate
Sepedi
Fluent
Zulu
Advanced
Sesotho
Fluent

Certification

Certificate of Market Winner : Year 2010


  • Global Small Market Winner
  • WEMEA Small Market Winner
  • Outstanding Commercial Marketing

Timeline

Certificate - Finacial Skills Training Programme

Avo Vision Skills Training
11.2024 - 11.2024

Outbound Telecommunications Consultant

Easy-Dialer
08.2024 - 10.2024

Outbound Customer Relations Lead

Smollan Financial
05.2024 - 06.2024

school transporter

School Transportation, Vothoka, association
01.2023 - 03.2024

Consumer, Hello Peter and Social Media Consultant

Avon
03.2021 - 09.2022

Inbound agent, Receptionist, Data Capturing

Avon Justine
02.2010 - 03.2021

Call Centre Certificate - Communication

Successa Training Academy
04.2007 - 07.2007

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Neo Aphane