Summary
Overview
Work History
Education
Skills
Timeline
Generic

NELSON SIMUYU WEKESA

Nairobi

Summary

Results-driven training and operations leader with proven expertise in onboarding, coaching, and upskilling teams to exceed targets. Skilled in designing impactful training programs, managing regional teams, and using data-driven insights to improve performance. Recognized for building strong stakeholder relationships and delivering consistent operational excellence.

Overview

12
12
years of professional experience

Work History

Account Manager,

Flexpay Technology Company,
01.2023 - Current
  • Managed and nurtured relationships with assigned merchants/outlet managers, delivering training on dashboard navigation, order management, and sales tracking.
  • Drove revenue growth by securing new accounts and revitalizing dormant ones, consistently exceeding monthly and quarterly targets.
  • Tracked and analyzed weekly sales reports, providing insights to senior leadership for strategic decision-making.
  • Delivered responsive customer care support, resolving issues promptly to maintain client satisfaction and loyalty.
  • Conducted regular field visits to strengthen partnerships, identify opportunities, and deliver tailored product solutions.
  • Maintained a competitive edge by monitoring market trends and competitor activities within the assigned territory.
  • Compiled and submitted comprehensive weekly reports on regional performance and competencies..

Team Lead & Head of Shop Merchandisers

Flexpay Technology Company,
08.2018 - 12.2022
  • Spearheaded the recruitment, onboarding, and continuous training of shop merchandisers across multiple outlets, ensuring brand consistency and sales excellence.
  • Designed and implemented structured training programs to upskill teams on product knowledge, customer engagement, and sales techniques.
  • Monitored in-store merchandising standards through regular site visits, coaching teams to optimize product display and customer interaction.
  • Coordinated with marketing and sales departments to align merchandising strategies with regional sales targets.
  • Developed performance evaluation tools and provided constructive feedback to enhance team productivity.
  • Fostered a culture of accountability, customer service excellence, and continuous improvement among team members.

Commerce and Data Analyst

Tusker Mattresses Limited
06.2017 - 07.2018
  • Collected, analyzed, and interpreted sales and operational data to forecast trends and guide decision-making.
  • Led routine training sessions for branch teams on the “Lipia Polepole” credit system, ensuring operational efficiency and customer satisfaction.
  • Supported branch managers, supervisors, and ground agents with customer service, product registration, and reservations (both online and offline).
  • Prepared budgets in collaboration with the Business Development Manager and monitored expense allocations.
  • Implemented process improvements to address performance bottlenecks in database systems.
  • Produced actionable business recommendations through data analysis from multiple sources.

Accounting Clerk

Bernny & Associates, CPAK
02.2014 - 04.2017
  • Provided administrative and financial support, including payroll processing, invoicing, and petty cash disbursements.
  • Analyzed, verified, and input financial data to maintain accurate and up-to-date company accounts.
  • Assisted with tax preparation by reviewing exemptions, deductions, and compliance documentation.
  • Ensured financial transactions adhered to internal policies and regulatory requirements.
  • Contributed to the maintenance of an accurate client database to support ongoing operations.

Education

Bachelor of Business Management - Finance & Banking

Moi University
2014

Diploma of Higher Education - Kenya Certificate Of Secondary Education

KHASOKO BOYS HIGH SCHOOL
2008

Diploma of Primary Education - Kenya Certificate Of Primary Education

MALAKISI ACK PRIMARY SCHOOL
2004

Skills

  • Team Leadership & Staff Development
  • Training Design & Facilitation
  • Regional Operations Management
  • Performance Monitoring & Evaluation
  • Merchandising Standards & Brand Compliance
  • Client Relationship Management
  • Sales Growth & Revenue Optimization
  • Data Analysis & Reporting
  • Conflict Resolution & Problem Solving
  • Cross-Functional Collaboration
  • Customer Experience Enhancement
  • Process Improvement & Efficiency
  • Report-writing
  • Competitive product reviews
  • Staff development/training
  • Employee mentoring
  • Strong lead development skills
  • Preparing contracts
  • Managing advertising packages

Timeline

Account Manager,

Flexpay Technology Company,
01.2023 - Current

Team Lead & Head of Shop Merchandisers

Flexpay Technology Company,
08.2018 - 12.2022

Commerce and Data Analyst

Tusker Mattresses Limited
06.2017 - 07.2018

Accounting Clerk

Bernny & Associates, CPAK
02.2014 - 04.2017

Diploma of Higher Education - Kenya Certificate Of Secondary Education

KHASOKO BOYS HIGH SCHOOL

Diploma of Primary Education - Kenya Certificate Of Primary Education

MALAKISI ACK PRIMARY SCHOOL

Bachelor of Business Management - Finance & Banking

Moi University
NELSON SIMUYU WEKESA