NELSON SIMUYU WEKESA
Nairobi
Summary
Results-driven training and operations leader with proven expertise in onboarding, coaching, and upskilling teams to exceed targets. Skilled in designing impactful training programs, managing regional teams, and using data-driven insights to improve performance. Recognized for building strong stakeholder relationships and delivering consistent operational excellence.
Overview
12
12
years of professional experience
Work History
Account Manager,
Flexpay Technology Company,
01.2023 - Current
- Managed and nurtured relationships with assigned merchants/outlet managers, delivering training on dashboard navigation, order management, and sales tracking.
- Drove revenue growth by securing new accounts and revitalizing dormant ones, consistently exceeding monthly and quarterly targets.
- Tracked and analyzed weekly sales reports, providing insights to senior leadership for strategic decision-making.
- Delivered responsive customer care support, resolving issues promptly to maintain client satisfaction and loyalty.
- Conducted regular field visits to strengthen partnerships, identify opportunities, and deliver tailored product solutions.
- Maintained a competitive edge by monitoring market trends and competitor activities within the assigned territory.
- Compiled and submitted comprehensive weekly reports on regional performance and competencies..
Team Lead & Head of Shop Merchandisers
Flexpay Technology Company,
08.2018 - 12.2022
- Spearheaded the recruitment, onboarding, and continuous training of shop merchandisers across multiple outlets, ensuring brand consistency and sales excellence.
- Designed and implemented structured training programs to upskill teams on product knowledge, customer engagement, and sales techniques.
- Monitored in-store merchandising standards through regular site visits, coaching teams to optimize product display and customer interaction.
- Coordinated with marketing and sales departments to align merchandising strategies with regional sales targets.
- Developed performance evaluation tools and provided constructive feedback to enhance team productivity.
- Fostered a culture of accountability, customer service excellence, and continuous improvement among team members.
Commerce and Data Analyst
Tusker Mattresses Limited
06.2017 - 07.2018
- Collected, analyzed, and interpreted sales and operational data to forecast trends and guide decision-making.
- Led routine training sessions for branch teams on the “Lipia Polepole” credit system, ensuring operational efficiency and customer satisfaction.
- Supported branch managers, supervisors, and ground agents with customer service, product registration, and reservations (both online and offline).
- Prepared budgets in collaboration with the Business Development Manager and monitored expense allocations.
- Implemented process improvements to address performance bottlenecks in database systems.
- Produced actionable business recommendations through data analysis from multiple sources.
Accounting Clerk
Bernny & Associates, CPAK
02.2014 - 04.2017
- Provided administrative and financial support, including payroll processing, invoicing, and petty cash disbursements.
- Analyzed, verified, and input financial data to maintain accurate and up-to-date company accounts.
- Assisted with tax preparation by reviewing exemptions, deductions, and compliance documentation.
- Ensured financial transactions adhered to internal policies and regulatory requirements.
- Contributed to the maintenance of an accurate client database to support ongoing operations.
Education
Bachelor of Business Management - Finance & Banking
Moi University
2014
Diploma of Higher Education - Kenya Certificate Of Secondary Education
KHASOKO BOYS HIGH SCHOOL
2008
Diploma of Primary Education - Kenya Certificate Of Primary Education
MALAKISI ACK PRIMARY SCHOOL
2004
Skills
- Team Leadership & Staff Development
- Training Design & Facilitation
- Regional Operations Management
- Performance Monitoring & Evaluation
- Merchandising Standards & Brand Compliance
- Client Relationship Management
- Sales Growth & Revenue Optimization
- Data Analysis & Reporting
- Conflict Resolution & Problem Solving
- Cross-Functional Collaboration
- Customer Experience Enhancement
- Process Improvement & Efficiency
- Report-writing
- Competitive product reviews
- Staff development/training
- Employee mentoring
- Strong lead development skills
- Preparing contracts
- Managing advertising packages
Timeline
Account Manager,
Flexpay Technology Company,
01.2023 - Current
Team Lead & Head of Shop Merchandisers
Flexpay Technology Company,
08.2018 - 12.2022
Commerce and Data Analyst
Tusker Mattresses Limited
06.2017 - 07.2018
Accounting Clerk
Bernny & Associates, CPAK
02.2014 - 04.2017
Diploma of Higher Education - Kenya Certificate Of Secondary Education
KHASOKO BOYS HIGH SCHOOL
Diploma of Primary Education - Kenya Certificate Of Primary Education
MALAKISI ACK PRIMARY SCHOOL
Bachelor of Business Management - Finance & Banking
Moi University
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