Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nelson Ramoipone

Manager
Polokwane

Summary

Bilingual Retail Sales Manager with experience driving business growth and creating positive working environment. Eager to apply outstanding client rapport and marketing strategy skills to augment employer's services and market share. Personable Retail Sales Manager offering excellent skills in managing talented teams and reducing shrink. Pursuing similar position where well-qualified individual with understanding of merchandising strategies is highly sought. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Overview

33
33
years of professional experience

Work History

Retail Sales Manager

Massdiscounters
07.2012 - 03.2023
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Managed day-to-day staffing and handled scheduling for all store employees.
  • Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
  • Created employee schedules to align coverage with forecasted demands.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.
  • Conducted regular staff meetings to discuss goals, progress toward targets, and areas needing improvement or focus for the entire team.
  • Implemented targeted marketing campaigns that drove traffic into the store, increasing overall footfall and conversion rates.
  • Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
  • Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.

Shift Supervisor

Trans-Paco Recycling
12.2006 - 12.2007
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Enforced company policies and regulations with employees.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Prepared, calibrated, and monitored production levels to achieve targets.
  • Applied security, safety, and loss prevention strategies during shifts.
  • Scheduled staff shifts to secure adequate coverage and productive workflows.

Administration Clerk

Staff-gro
02.2006 - 11.2006
  • Handled incoming phone calls and answered questions from callers.
  • Provided clerical support, addressing routine, and special requirements.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
  • Improved customer satisfaction rates with prompt responses to inquiries and effective resolution of issues.
  • Assisted in the preparation of detailed reports for senior management, ensuring accuracy and timeliness of information.

Production Foreman

Recycling Plastics
07.1990 - 12.2005
  • Addressed issues with employees and customers to manage healthy conflict resolutions.
  • Ensured timely completion of projects with effective time management and prioritization of tasks.
  • Inspected completed work to verify quality standards and compliance with criteria.
  • Adapted workflows in response to changing environmental conditions or unexpected challenges encountered during construction activities.
  • Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
  • Maintained a safe working environment through adherence to safety protocols and regular site inspections.
  • Verified completed projects met approved time, quality, and cost estimates.
  • Addressed issues proactively, resolving problems quickly to minimize delays in project timelines.
  • Scheduled job assignments for staff to monitor progress and performance.
  • Monitored usage of supplies and materials to establish cost effective operations.
  • Developed and implemented new procedures to increase productivity and constructiveness.
  • Conducted thorough quality control checks to ensure high standards of workmanship across all projects.
  • Conducted monthly meetings with employees to discuss safety issues, status and development.
  • Evaluated incoming materials for quality and amounts ordered.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Paid attention to detail while completing assignments.
  • Resolved problems, improved operations and provided exceptional service.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

End-User Computing Course

MSC College
Kempton Park, South Africa
08.2006

First Line Management

Production Management Institute of South Africa
Edenvale, South Africa
11.1998

Diploma in Business Management

INSTITUTE OF BUSINESS MANAGEMENT
Soweto, South Africa
08.1996

Comercial Matric

Makgofe High
Makgofe, South Africa
04.2001 -

Skills

Retail Operations

Timeline

Retail Sales Manager

Massdiscounters
07.2012 - 03.2023

Shift Supervisor

Trans-Paco Recycling
12.2006 - 12.2007

Administration Clerk

Staff-gro
02.2006 - 11.2006

Comercial Matric

Makgofe High
04.2001 -

Production Foreman

Recycling Plastics
07.1990 - 12.2005

End-User Computing Course

MSC College

First Line Management

Production Management Institute of South Africa

Diploma in Business Management

INSTITUTE OF BUSINESS MANAGEMENT

Similar Profiles

CREATE PROFILE
Nelson RamoiponeManager