NELSON LANGA
Supply Chain & Operations Lead
Cape town
Summary
Operations, Customer Experience, and Supply Chain professional with 10+ years of experience across FMCG, logistics, customer service, and transport planning. Proven track record in leading teams, improving service levels, optimizing distribution operations, and managing key customer relationships. Skilled in SAP, Power BI, KPI reporting, SLA management, and cross-functional coordination. Recognized for strong leadership, operational excellence, and the ability to drive continuous improvement in fast-paced environments.
Overview
2027
2027
years of professional experience
Work History
Transport Planner
Heineken Beverages
05.2025 - Current
- Optimized transport routes and distribution schedules to improve delivery efficiency by 15% and reduce costs by 25%.
- Coordinated with warehouse and production teams to align vehicle availability with demand, supporting 135 weekly deliveries.
- Monitored fleet movement and resolved transit issues to maintain 98% on-time delivery performance.
- Improved service punctuality by 13% through more effective scheduling techniques.
Team Lead - Imports and Exports
Heineken Beverages
10.2023 - 05.2025
- Managed efficiency, effectiveness, and customer satisfaction reporting.
- Drove service level improvements and managed resource capacity to balance workloads and maintain productivity.
- Led international customer service operations and ensured high service standards through effective team management.
- Managed direct delivery procedures with a focus on truck utilization, schedule adherence, and order accuracy, achieving 100% compliance.
- Supported employee development through coaching, performance management, and succession planning.
Customer Collaboration Specialist
Heineken Beverages
01.2022 - 10.2023
- Used Power BI insights to support replenishment planning and collaborate with buyers to improve stock flow and sales performance.
- Managed Namibia customer portfolios, ensuring orders aligned with allocation requirements and stock availability.
- Managed the key account with the highest Gross Sales Revenue, increasing strike rate by 18%, achieving an overall 98% SLA, and maintaining 100% truck utilization.
Customer Replenishment Planner
Heineken Beverages
05.2019 - 01.2022
- Served as the primary escalation point for commercial and sales teams on distributor replenishment matters, supporting 5 distributors/accounts across 4 regions.
- Proactively managed supply exceptions, quality concerns, and distributor-related challenges, resolving all issues within agreed turnaround times.
- Monitored stock availability and replenishment plans to reduce out-of-stocks and improve order fulfillment performance.
- Worked closely with cross-functional teams, including sales, supply chain, and customer service, to align replenishment activities with demand and service level targets.
Customer Service Consultant
Heineken Beverages
01.2016 - 05.2019
- Maintained strong telephone service levels and resolved customer queries within required SLA timelines.
- Delivered reliable support in a high-volume customer service environment.
Sales & Real Estate Experience
Multiple Companies
2011 - 2015
- Dormehl Property Group | Real Estate Agent | 2014 – 2015
- Gale Force Marketing | Promoter | 2012 – 2013
- Ignition Group / The Unlimited | Telesales Agent | 2012
- The Hub Trading Company | Sales Assistant | 2011 – 2012
Education
Business Administration Specializing in Marketing
Richfield Graduate Institute Of TechnologyCertificate in Logistics Distribution & Transport Management
BizzCoGrade 12 - National Senior Certificate
Reunion Secondary High School (2007)Skills
Transport Planning & Distribution
Supply Chain Coordination
Customer Experience Management
Team Leadership & Coaching
SLA & KPI Performance Management
Fleet Utilization & Route Optimization
Stakeholder Engagement
Continuous Improvement
Power BI & SAP
CRM Systems & MS Office Suite
Capacity & Resource Planning
Problem Solving & Decision Making
Timeline
Transport Planner
Heineken Beverages
05.2025 - Current
Team Lead - Imports and Exports
Heineken Beverages
10.2023 - 05.2025
Customer Collaboration Specialist
Heineken Beverages
01.2022 - 10.2023
Customer Replenishment Planner
Heineken Beverages
05.2019 - 01.2022
Customer Service Consultant
Heineken Beverages
01.2016 - 05.2019
Sales & Real Estate Experience
Multiple Companies
2011 - 2015
Business Administration Specializing in Marketing
Certificate in Logistics Distribution & Transport Management
Grade 12 - National Senior Certificate
Professional References
- Mr. Leisa Selepe | Line Manager, Heineken SA | 071 366 1965
- Mr. Chuvasen Govender | Supply Chain Director, Heineken Ireland | +353 86 203 2724
- Mr. Teboho Mofokeng | Senior LKAM, Heineken SA | 071 596 2817