Nelsa Sadie
Boksburg
Summary
Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution and improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time. Goal-oriented manager with distinguished experience in the banking industry and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Experienced Department Manager with 35 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
15
15
years of professional experience
Work History
CLIENT RELATIONS/ADMINISTRATION
Shene' De Oliveira (Discovery Financial Planner/Advisor)
2019.02 - 2020.11
- Account management to retain existing relationships and grow share of business.
- Implemented effective strategies for proactive client outreach, building strong relationships, and fostering loyalty.
- Championed internal efforts focused on elevating employee understanding of client needs.
- Managed thirty to fifty incoming calls, emails, and daily calls to maximize coverage during peak hours.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
ABF Import Consultant
NEDBANK GLOBAL - CONSTANTIA KLOOF, ROODEPOORT
2006.01 - 2018.01
- Importing Capital Goods on behalf of clients on Finance, Payments to suppliers globally through SWIFT and OTT (Overseas Telegraphic Transfers), Assisting clients bringing in Capital Equipment from abroad, Consulting between Client, Overseas Supplier, Forwarding Agent and Clearing Agent, Making prepayments on behalf of client by Telegraphic Transfer Payments, Import Letters of Credit, Exchange Control applications on behalf of client, Negotiating Forward Exchange Rates though International Dealing Room on Currency needed, Customer Service, Maintain professional customer interfacing environment, Communicate effectively and professionally with clients and colleagues, Report all deviations from agreed Service Level Agreements, Make use of framework for Professional and efficient Customer requirement execution and feedback, Report all complaints / compliments receive, Resolve all client queries appropriately, if no resolution escalates immediately, Stay customer focused without compromising risk controls, Effective execution all queries from clients to their satisfaction, Positive Customer survey feedback bi-annually, Number of Complaints and Compliments recorded and analyzing data monthly, Clean annual Audit Reports at all times, Monthly SLA feedback meetings process in place and adhered too.
- Solving Creating and developing detailed work plans to meet business priorities and deadlines.
- Implementing practices and procedures to reduce expenditures and increase savings.
- Managed 30 to 50 incoming calls, emails, and customer concerns daily.
- Evaluated customer needs and feedback to drive product and service improvements.
- Provided ongoing support to clients post-implementation, ensuring long-term success of implemented solutions.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
Education
Bookkeeping to Trial Balance, Shorthand, Speed Typing, Burroughs Machines, Fundamentals of Microsoft Office 2000 - CATS Randburg, MS Office Word, MS Excel, MS PowerPoint, MS Access, MS Outlook, Internet, Anchor College - Germiston - Administrative Assistance And Secretarial Science
Anchor College
Germiston11.1982
Secretarial Diploma - Administrative Assistance And Secretarial Science
Afrikaans High Germiston
Germiston11.1982
Skills
Sales Tracking
Contract Management
Business Needs Assessment
Relationship Building
Time Management
Lead Identification and Generation
Account Updates
Account Management
Document Management
Business Objective Analysis
Customer Relations
Interdepartmental Collaboration
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 7 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Coursework
- FAIS - The Financial Advisory & Intermediary Services Act
- FICA - The Financial Intelligence Centre (Money Laundering)
- Risk Assessment
- Exchange Control Assessment
- Understanding the National Credit Act
- Letters of Credit
- Employment Equity Awareness
- Corporate Governance
- Occupational Health and Safety Act
Languages
Perfectly fluent, verbally and literally In English and Afrikaans.
Previous Experiences Within Nedbank
- CREDIT DEPARTMENT - EDENVALE BUSINESS CENTRE, MANAGER'S ASSISTANT, 2000, 2005
- NEDBANK BUSINESS CENTRE GERMISTON / PERM PARK, BUSINESS ANALYST, 1998, 2000
- NEDBANK GERMISTON - RETAIL CREDIT / PERM PARK, CREDIT MANAGER - Retail (Personal accounts), 1996, 1998
- NEDBANK GERMISTON - BRANCH, CREDIT CONTROLLER, 1992, 1996
Personal Attributes And Behavioral Descriptors
- Goal driven
- Hardworking with good interpersonal skills
- Friendly
- Precise
- Enthusiastic
Christian Names
Engela Petronella
Call Name
Nelsa
Personal Information
- ID Number: 641106 0106 088
- Citizenship: South African
- Health Status: EXCELLENT
- Date of Birth: 11/06/64
- Gender: Female
- Driving License: Code 08 (own transport)
- Marital Status: Married
Additional Information
I am strong willed and an independent problem solver and confident in myself.
I can face a challenge head-on and work hard to find solutions.
I am a creative thinker who likes to challenge system changes and structures to work better, quicker and give better results.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Outdoor activities
Team or individual sports
Hobbies
I enjoy all sorts of outdoor activies like tennis, paddle, trail walks, gardening and keeping active.
I also engage myself in meditation and reading soul and mindful books,
Timeline
CLIENT RELATIONS/ADMINISTRATION
Shene' De Oliveira (Discovery Financial Planner/Advisor)
2019.02 - 2020.11
ABF Import Consultant
NEDBANK GLOBAL - CONSTANTIA KLOOF, ROODEPOORT
2006.01 - 2018.01
Bookkeeping to Trial Balance, Shorthand, Speed Typing, Burroughs Machines, Fundamentals of Microsoft Office 2000 - CATS Randburg, MS Office Word, MS Excel, MS PowerPoint, MS Access, MS Outlook, Internet, Anchor College - Germiston - Administrative Assistance And Secretarial Science
Anchor College
Secretarial Diploma - Administrative Assistance And Secretarial Science
Afrikaans High Germiston
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