Nelly Mirriam Nelson
Barista, Supervisor Cashier
Johannesburg
Summary
Reliable Barista able to quickly learn and master new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Overview
11
11
years of professional experience
Work History
Barista Supervisor
Coffee Charming
06.2022 - 07.2024
- Worked with passion and enthusiasm to motivate junior team members and provide positive customer experiences.
- Briefed staff clearly on new coffee brews and recipes, ensuring thorough team knowledge to deliver quality beverage service.
- Monitored and maintained appropriate stock levels through careful inventory management.
- Provided customers with product details such as coffee blends and preparation descriptions.
- Monitored cafe for seating availability, safety and wellbeing of guests.
- Received and accurately processed customer payments.
- Resolved customer disputes with tact and professionalism.
- Cleaned and sanitized work areas, utensils and equipment.
- Maintained highest standards of conduct and personalized customer service.
- Maintained calm demeanor during high-volume periods and special events.
- Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
- Described menu items to customers and suggested products based on stated preferences.
- Checked temperatures of freezers, refrigerators and heating equipment to verify proper functioning.
- Ordered, received and stocked supplies and retail products.
Cashier/Barista
FrontLine Hyper
10.2021 - 04.2022
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
- Worked closely with front-of-house staff to facilitate positive customer experiences.
- Trained new team members in cash register operation, stock procedures and customer service.
- Maximized customer satisfaction by assisting with purchase selections, locating items and promoting rewards programs.
- Maintained high productivity by efficiently processing cash, credit and debit payments.
- Assessed customer needs through clear communication, anticipating and responding appropriately to queries.
- Handled high-volume credit and cash transactions using Point Of Sale (POS) systems efficiently.
- Reconciled POS system reports to identify and correct cash-handling errors and reduce discrepancies.
- Processed payments by cash or card to complete transactions.
Cashier
Liberty Life (Fedix)
12.2013 - 04.2020
- Cash Register/Till Operator.
- Assist customers with payment processing of goods sold.
- Smoothly processed incoming orders, handling over 10000 transactions per day with exceptional accuracy.
- Maximized customer satisfaction by assisting with purchase selections, locating items and promoting rewards programs.
- Issued receipts and required documentation for transactions.
- Prepared daily cash deposits to move funds to financial institution.
- Addressed and resolved complaints regarding transactions.
- Protected customer purchases by wrapping and bagging items.
- Processed payments by cash, cheque, or card to complete transactions.
Education
Computer And Business Skills
Izipho Zomphakathi
Johannesburg 04.2001 -
Food And Beverage
NQ Training Assessment Consultants
Johannesburg, South Africa08.2007
Customer Care
NQ Training Assessment Consultants
Johannesburg, South Africa04.2007
Food And Beverage
NQ Training Assessment Consultants
Johannesburg, South Africa08.2006
Skills
*Barista Training
*Espresso machine operator
*Till Operator
*Customer Services
*Computer Skills
*Negotiation Skills
*Stock taking
Timeline
Barista Supervisor
Coffee Charming
06.2022 - 07.2024
Cashier/Barista
FrontLine Hyper
10.2021 - 04.2022
Cashier
Liberty Life (Fedix)
12.2013 - 04.2020
Computer And Business Skills
Izipho Zomphakathi
04.2001 -
Food And Beverage
NQ Training Assessment Consultants
Customer Care
NQ Training Assessment Consultants
Food And Beverage
NQ Training Assessment Consultants
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