Hi, I’m
Nelly Shumane
Office Admin/ Cashier
Table view,Cape Town
Summary
Dynamic Office Administrative Assistant with proven expertise at Total Table view nnhancing communication and safeguarding sensitive information. Skilled in document management and customer engagement, I fostered a welcoming environment and ensured seamless operations, contributing to improved client satisfaction and efficient interdepartmental collaboration.
Skilled office worker versed in sorting, classifying and filing documentation. Easily handles repetitive, methodical work. Dedicated to helping staff with administrative needs and consistently meeting deadlines.
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Organised clerical team member adaptable to needs of different projects, tasks and staff. Maintains organised, tidy spaces and helps team members. Savvy with multiple programs and tools to streamline work.
Overview
19
years of professional experience
2
Languages
Work History
Total TableviewCape Town
Office Administrative Assistant / Cashier
09.2019 - Current
Job overview
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Arranged meetings with clients, fostering strong professional relationships.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Managed filing system, entered data and completed other clerical tasks.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Assisted coworkers and staff members with special tasks on daily basis.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Go BetCape Town
Betting Clerk
07.2006 - 08.2018
Job overview
- Managed complex bets skillfully, demonstrating expertise in various types of wagers.
- Promoted responsible gambling practices, guiding customers towards appropriate resources when needed.
- Resolved customer disputes calmly and professionally, promoting a fair gaming atmosphere.
- Maintained high standards of integrity by adhering to all company policies and gaming regulations.
- Supported new staff members through training and mentorship, fostering a productive team dynamic.
Education
Nyathela Senior Secondary SchoolSterkspruit
Grade 12
Skills
Verbal communication
File management
Reception management
Customer engagement
Timeline
Office Administrative Assistant / Cashier
Total Tableview
09.2019 - Current
Betting Clerk
Go Bet
07.2006 - 08.2018
Nyathela Senior Secondary School
Grade 12