Nelly Mdluli
Branch Manager
Gauteng
Summary
Dynamic leader with a proven track record at Bradlows Jdg Group, enhancing customer satisfaction and increasing branch profitability through strategic operational improvements. Skilled in MS Office and adept at staff management, I excel in fostering team collaboration and driving results. Demonstrated expertise in customer service and operational efficiency, consistently exceeding performance objectives.
Overview
20
20
years of professional experience
Work History
Branch Manager
Bradlows Jdg Group
Gauteng
10.2010 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Engaged employees in business processes with positive motivational techniques.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Home Entertainment Clerk
House & Home
Gauteng
10.2008 - 09.2010
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Stock Clerk
Morsels Jdg Group
Gauteng
10.2004 - 09.2008
- Checked and pulled defective or expired products from shelves.
- Completed physical inventory counts each month.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted customers in locating desired items, providing exceptional service and promoting customer satisfaction.
Education
Matric Grade 12
Ingqayizivele Secondary School 2000
Gauteng Skills
Proficient in MS Office
Sales professional
Approachable
Friendly
Cash Handling
Customer service awareness
Banking
Team Player
Staff Management
Languages
English, South Sotho and ISizulu
Bilingual or Proficient (C2)
Timeline
Branch Manager
Bradlows Jdg Group
10.2010 - Current
Home Entertainment Clerk
House & Home
10.2008 - 09.2010
Stock Clerk
Morsels Jdg Group
10.2004 - 09.2008
Matric Grade 12
Ingqayizivele Secondary School 2000