Nellindrin Moonsamy

Maintained office PCs, networks and mobile devices.

• Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
• Imaged and prepared new computers for integration into company networks and systems.
• Patiently walked individuals through basic troubleshooting tasks.
• Performed troubleshooting and repaired peripheral devices such as printers, scanners and cash drawers.
• Monitored systems in operation and quickly troubleshot errors.
• Set up PCs, projectors and microphones for use in video conferencing rooms.
• Established, repaired and optimized networks by installing wiring, cabling and devices.
• Configured systems according to prescribed software and hardware frameworks.

Marine Container specializing in the clearing ,forwarding and transporting of industrial maintenance goods to different Countries across Africa.

• Maintained contract for Mittal Steel : transporting steel from Mittal Newcastle into Mozambique
• Maintaining relationships with transporters eg. Cosamo Freight , specializing in goods from Southern Africa to Mozambique
• Filing documentation with SARS electronically, and coordinating with border agents for the clearing of goods into Mozambique.
• Inspecting contractors vehicles for mechanical integrity.
• Appointing new contractors for transportation to different African countries.
• Container inspections with SARS agents.
• Assisting with Embargos and inspection of embargoed goods.

Appointed by Access Rentals as a contractor to maintain the brand Identity of the commercial delivery vehicles.

• Industrial and manufacturing plants eg. Sasol fuels rent access vehicles to maintain their plants , allowing technical staff access to various heights and platforms.
• Commercial vehicles that deliver access machinery must meet a strict standard of mechanical and facial standards.
• G-Force truck and trailers were contracted to maintain these standards across the entire brand.
• Contracts for a single access vehicle onsite for an annual term could range from a few thousands to millions of rands depending on the size an application of the vehicle.
• Major cooperates could cancel large contracts based on the standards maintained by the delivery fleet.
• My duties were to coordinate the field maintenance of sales and delivery vehicles across Gauteng.
• Ensuring cost effective upkeep.
• Appointing qualified staff to attend to different maintenance needs eg,Mechanics, Auto Electricians , Panel Beaters ,Spray Painters, Hydraulics technicians ,and Field service technicians to POD areas.
• Sourcing the correct maintenance equipment and replacement parts for work orders generated.
• Appointing the correct suppliers for the various maintenance parts needed.

Key role : to obtain the interests of university graduates ,helping to recognize Edcon Edgar's as a dynamic Corporate requiring highly skilled individuals across many facets of the marketing industry.

• Planned and executed events and marketing programs to increase qualified leads for the human resources department.
• Achieved client vision and marketing objectives by collaborating with various departments, campaigning for new talent in the corporate division of Edcon.
• Supplied various marketing materials ,manuals and videos for marketing campaigns.
• Maintain the Corporate Identity across all marketing material used in various campaigns to recruit graduate staff in the Edcon fold.

• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
• Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
• Monitored systems in operation and quickly troubleshot errors.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Submitted service tickets for equipment maintenance requests.
• Resolved 30 technical support inquiries per day.
• Fielded average of 60 inbound phone calls to deliver support and remotely resolve service issues.
• Patiently walked individuals through basic troubleshooting tasks.
• Configured hardware, devices and software to set up work stations for employees.

• Restaurant & Retail Systems
• System Brands : OMRON, AEG ,OLYMPIA , SWEDA LITTON.
• Configured hardware and software systems for front and back office solutions for small retail businesses and restaurant franchises.
• Eg. Golf Clubs, Ala Carte Restaurants , Pubs , Social Clubs, Canteens, Event Caterers , Bottle Stores, Retail Outlets
• Rand Easter Show, The dome @ Northgate, Wanderers Golf Club, Mikes Kitchen, London Pie Company , Engen Garages...etc
• Onsite Installation of communications cables, staging equipment , training end users on retail system applications.
• Twenty four hour telephone and field support on all retail systems.
• Workshop repair and maintenance of all electronic equipment.
• Field repair and maintenance of all electronic equipment.
• Supported dealers across Africa with installation ,training ,maintenance and repair of electronic equipment.
• Equipment type : Electronic cash registers, Back Office Computers, Scanners,Printers , Cash Drawers , Point of sale Keyboards , Monitors,