Nella Mashapa
Johannesburg
Summary
Dynamic and dedicated professional with experience at the University of Johannesburg, excelling in guiding students and enhancing their experiences. Proven ability to communicate effectively and maintain data accuracy, ensuring customer satisfaction. Recognized for professionalism and active listening, fostering a supportive environment that addresses diverse needs efficiently.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Peer Eduactor
University Of Johannesburg
02.2024 - 11.2025
- Provided guidance,support and information to students ,responding to questions clearly and professionally
- Worked with diverse individuals, demonstrating patience ,empathy and strong communication skills
- Assisted students with peoblme solving and directed them to appropriate resources,ensuring issues were resolved efficiently
- Maintained accurate records of sessions,attendance and topics discussed, developing good admin and data capturing habits
- Delivered information in an understandable way ,adapting explanations based on the student's needs
- Managed sensitive conversations with confidentiality and professionalism
Volunteer-Event Assistant
University Of Johannesburg
08.2025 - 10.2025
- Assisted with planning amd coordinating events ,ensuring smooth operations and a positive experience for all attendees
- Handled guest queries ,provided information,and resolved issues on spot with professionalism and a friendly attitude
- Managed registration desks,signing ins and attendee data,building strong administrative and data capturing skills
- Worked under pressure during high traffic periods,maintaining calm ,efficiency and attention to detail
- Communicated effectively with event teams demonstrating teamwork amd clearly communication
- Ensured student satisfaction by responding quickly to concerns providing assistance and creating a welcoming environment
Education
Diploma in Accounting - College of Business And Economics
University of Johannesburg
Johannesburg,Soweto03.2026
Skills
Ability to explain information clearly
Guiding others and providing support
Strong verbal and written communication
Active listening
Clear and friendly telephone etiquette
Professionalism and punctuality
Data Capturing Accuracy
Customer Satisfaction Focus
Timeline
Volunteer-Event Assistant
University Of Johannesburg
08.2025 - 10.2025
Peer Eduactor
University Of Johannesburg
02.2024 - 11.2025
Diploma in Accounting - College of Business And Economics
University of Johannesburg