Neliwe Manana
Cape Town
Summary
Accomplished Retail Supervisor with a track record at Woolworths, adept in POS system operation and leading teams to exceed sales goals. Excellent in customer service, resolving complaints efficiently, and enhancing team productivity. Skilled in inventory management and financial Oversight, consistently ensuring operational excellence and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Waiter
Ocular lounge and Events Space
Cape Town
03.2025 - Current
- Greet and serve guests in a high-paced events environment with professionalism.
- Handle guest orders accurately, ensuring satisfaction and timely delivery.
- Assist in event setups, table arrangements, and overall lounge readiness.
- Provide support during private events, ensuring guest needs are met efficiently.
Supervisor
Woolworths
Cape Town
02.2020 - 07.2024
- Led and managed a team of 21 employees, ensuring smooth daily operations.
- Trained and mentored new employees in customer service and store policies.
- Resolved customer complaints efficiently, maintaining high customer satisfaction.
- Managed staff scheduling to optimise performance during peak hours.
- Oversaw security measures, investigating and handling incidents related to theft or fraud.
Retail Cashier
Woolworths
Cape Town
02.2016 - 02.2020
- Assisted customers with purchases, product selection, and inquiries.
- Maintained a clean and orderly checkout area.
- Handled customer complaints, resolving issues professionally and efficiently.
- Processed transactions accurately using the POS system.
- Provided personalized customer service, building rapport and fostering loyalty. Worked closely with front-end staff to ensure smooth store operations.
Education
Accounting Sciences - Bachelor of Accounting Sciences
University of South Africa
CAPE TOWN, SOUTH AFRICA06.2027
Diploma - Business Management
North Link College
Cape Town. South Africa , SOUTH AFRICA05-2016
Skills
- Communication Skills
- Time management abilities
- Problem-solving skills
- Customer outreach
- Sales expertise
- Customer service management
- Inventory control
- POS system operation
- Retail merchandising expertise
Accomplishments
- Selected for Woolworths Managerial Training Program
Languages
5,C1
References
Name: Unathi
Contact: 083 210 6553
Occupation: Department Manager Woolworths
Name: Sindisiwe
Contact: 063 619 9739
Occupation: Foods Manager Woolworths
Activities
- Healthy lifestyle
- Listening to feel good music
- Exploring nature
- Reading
<Enter your own>
- Date of Birth: 09/13/91
- Nationality: South African
Languages
Xhosa
First Language
English
Proficient
C2
Timeline
Waiter
Ocular lounge and Events Space
03.2025 - Current
Supervisor
Woolworths
02.2020 - 07.2024
Retail Cashier
Woolworths
02.2016 - 02.2020
Accounting Sciences - Bachelor of Accounting Sciences
University of South Africa
Diploma - Business Management
North Link College
Similar Profiles
Amanda Illian-BankheadAmanda Illian-Bankhead
Small Business Consultant at Indigo Event Space And Lounge LLCSmall Business Consultant at Indigo Event Space And Lounge LLC
Nisa PuttakhanNisa Puttakhan
Bartender at Space Ping Pong Lounge & BarBartender at Space Ping Pong Lounge & Bar
Robert ElliottRobert Elliott
Owner/Manager` at Motion Lounge & Events CenterOwner/Manager` at Motion Lounge & Events Center
Wiedaad SamaaiWiedaad Samaai
Product Consultant at SamsungProduct Consultant at Samsung
Masonwabe SokoyiMasonwabe Sokoyi
Coordinator Financial Sector Coalition Campaign at NACoordinator Financial Sector Coalition Campaign at NA