Neliwe Manana
Cape Town
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Motivated Retail Supervisor with strong background in directing, training and motivating staff to achieve full potential and meet company goals. Demonstrated ability to optimize store operations, increase sales, improve customer satisfaction levels. Known for exceptional leadership abilities, problem-solving skills and commitment to achieving store targets. Proven history of success in conflict resolution and inventory management.
Overview
8
8
years of professional experience
Work History
Supervisor
Woolworths
Cape Town
02.2020 - 07.2024
- Directed and supervised a team of 21 employees in daily operations.
- Trained new employees in customer service techniques and store policies.
- Resolved customer complaints in a professional manner.
- Ensured adequate staffing levels during peak business hours.
- Provided excellent customer service by assisting customers with their needs or inquiries.
- Investigated incidents reported by customers or staff members involving theft or fraud at the checkout area.
- Managed customer complaints and rectified issues to complete satisfaction.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Retail Cashier
Woolworths
Cape Town
02.2016 - 02.2020
- Assisted customers with product selection and answered any questions they had.
- Provided excellent customer service by listening to customer needs and addressing them appropriately.
- Worked closely with front-end staff to assist customers.
- Delivered consistent and dedicated service through front-end customer engagement.
- Asked detailed questions to determine appropriate items to fill customer needs.
Education
Accounting Sciences - Accounting
University Of South Africa
Cape Town06-2027
Some College (No Degree) - Business Management
North Link College
Cape TownSkills
- Communication Skills
- Time management abilities
- Problem-solving skills
- Customer outreach
- Customer queries
Accomplishments
- I was one of 8 candidates to go for a Leadership programme in region 3 at Woolworths.
Languages
English
First Language
Afrikaans
Beginner
A1
ECP VOLUNTEER HC ECO EXPLORE 2024
- This year I volunteered for Eco explore ECP VOLUNTEER 2024 HC . This programme is at schools where kids go to hikes once a month on different areas to learn about nature.
Affiliations
I like to help my mom with gardening her vegetables as this is a way of connecting with nature.
References
References available upon request.
Timeline
Supervisor
Woolworths
02.2020 - 07.2024
Retail Cashier
Woolworths
02.2016 - 02.2020
Accounting Sciences - Accounting
University Of South Africa
Some College (No Degree) - Business Management
North Link College
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