Sylvia Nomthandazo Nkamba
Cape Town
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
11
11
years of professional experience
Work History
Team Leader
Ted Baker
Cape Town Century City
10.2023 - Current
- Created training materials and conducted group trainings on new processes or procedures.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Reviewed completed work to verify consistency, quality, and conformance.
Administrator: HR and Finance
Woolworths Table Bay Mall
09.2016 - Current
- Answer inbound and outbound calls at the Switchboard (where appropriate)
- Completion of Finance Administration
- Manage cash activities
- Issue, receive and order of controlled stationery
- Control of high risk keys
- Conduct random till spot checks
- Collate all documents of Float Discrepancies
- Finalise and close off Cash Analysis
- Reconcile Centre and Woolworths vouchers
- Scrutinize, reconcile and retain reports
- Capture in store voucher on recon assist
- Complete weekly staff analysis
- Complete all attendance registers for contractors, Department of labour and permanent staff
- Capture leave types on staff planner and people Soft
- Print various staff reports
- Consolidate all Compensation of Injuries and Diseases Act (COIDA) cases and send to Corporate Invest & Risk Compensation (CIRC)
- Update and maintain HR notice board with adverts, legislation, staffing and training
- Consolidate, submit and file reports
- Order and control uniforms/name badges & swipe cards
- Complete weekly and monthly risk for submission
- Payroll Administration for all payment types
- Collect, complete and follow-up on terminations, dismissals, resignations and retrenchments paperwork
- Send filed documents to Shared Services
Pay point Coordinator
Woolworths Sunset Beach
09.2015 - 08.2016
- Deals with customer complaints, Requests, Queries, minimise Shrinkage, and Supervising the tills
WFS Card consultant
Woolworths Sunset Beach
06.2014 - 08.2015
- Opening accounts and loans, doing card drives to reach my targets, and the Woolworths loyalty cards
Education
Grade 12 - Computer Skills, English, IsiXhosa, Maths Literacy, Life Orientation, Economics, Geography, History
Inkwenkwezi High
12.2012
Skills
- Problem-solving
- Risk management
- Strategic planning
- Teamwork and collaboration
- Data Analysis
- Inventory Management
- Attention to detail
- Time Management
Physical Address
23 Tutuzela Du noon Millerton, Cape Town, Western Cape
Cell Phone Number
078 1142 849
References
- Tulani Roqo, Store Manager of Sunset Beach, 073 416 1225
- Claudine Batangana, Store Admin Manager Table Bay Mall, 021 554 8040
Number Of Dependants
2
Personal Information
- ID Number: 9306121339081
- Place of Birth: Cape Town
- Citizenship: South African
- Health Status: Excellent
- Date of Birth: 12/06/93
- Gender: Female
- Marital Status: Single
Timeline
Team Leader
Ted Baker
10.2023 - Current
Administrator: HR and Finance
Woolworths Table Bay Mall
09.2016 - Current
Pay point Coordinator
Woolworths Sunset Beach
09.2015 - 08.2016
WFS Card consultant
Woolworths Sunset Beach
06.2014 - 08.2015
Grade 12 - Computer Skills, English, IsiXhosa, Maths Literacy, Life Orientation, Economics, Geography, History
Inkwenkwezi High