Neliswa Ngcobo
Regional Admin Support Manager
Inanda
Summary
I have 10+ years in Retail&Wholesale Administration sector. Regional management professional prepared for leadership roles. Skilled in driving efficiency and optimizing administrative processes. Strong focus on team collaboration, adapting to changing needs, and delivering results. Expertise in project management, budgeting, and policy implementation. Reliable and results-oriented with excellent organizational and communication skills.
Overview
17
17
years of professional experience
2011
2011
years of post-secondary education
Work History
Regional Admin Support Manager
Masscash Holdings
03.2023 - Current
- Conducted monthly store visits.
- Improved employee satisfaction by addressing concerns and implementing targeted solutions in a timely manner.
- Enabled informed decision making for senior leadership by providing thorough analysis of financial reports.
- Reduced operational costs for the region through effective resource allocation and budget management.
- Ensured compliance with company policies and procedures through diligent oversight of regional activities.
- Supported talent acquisition efforts by assisting with recruitment, onboarding, and training initiatives for new employees.
- Boosted team productivity through regular performance evaluations, feedback sessions, and professional development opportunities.
- Streamlined administrative processes by implementing efficient regional management strategies.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Completed bi-weekly RAM outstanding document reports.
Admin Manager
Game Pavilion
06.2020 - 02.2023
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Met department budgets by monitoring and reporting on office expenses.
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
- Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Maximized organizational effectiveness by conducting regular audits of company policies and procedures, recommending necessary improvements as needed.
- Conducted regular performance reviews to identify areas for improvement and develop action plans for administrative staff.
- Led administrative team in supporting department heads, ensuring smooth day-to-day operations.
- Oversaw budget management for administrative functions, ensuring all expenditures remained within allocated funds.
Admin Manager
Dion Wired Gateway
01.2018 - 05.2020
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Met department budgets by monitoring and reporting on office expenses.
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
- Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Maximized organizational effectiveness by conducting regular audits of company policies and procedures, recommending necessary improvements as needed.
- Conducted regular performance reviews to identify areas for improvement and develop action plans for administrative staff.
- Led administrative team in supporting department heads, ensuring smooth day-to-day operations.
- Oversaw budget management for administrative functions, ensuring all expenditures remained within allocated funds.
Assistant Admin Manager
Dion Wired Amanzimtoti
04.2012 - 12.2017
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Met department budgets by monitoring and reporting on office expenses.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Verified customer information for orderly, up-to-date online systems.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Conducted departmental audits and performance reviews.
- Led administrative team in supporting department heads, ensuring smooth day-to-day operations.
Customer Service Manager
Dion Wired Amanzimtoti
06.2011 - 03.2012
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Receptionist
Dion Wired Amanzimtoti
08.2010 - 05.2011
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Cashier
Dion Wired Gateway
11.2007 - 07.2010
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Restocked and organized merchandise in front lanes.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Cash Office Assistant
Dion Wired Gateway
11.2007 - 07.2010
- Contributed to a safer work environment by adhering to strict cash handling security measures at all times.
- Ensured secure storage of daily cash deposits, minimizing the potential for loss or theft.
- Resolved cashier discrepancies promptly, fostering an atmosphere of trust and accountability among team members.
- Prepared bank deposits efficiently, ensuring accurate accounting of daily revenue and maintaining a solid relationship with banking institutions.
- Optimized overall efficiency by maintaining a clean workspace and organizing necessary supplies within the Cash Office Assistant area.
- Streamlined end-of-day closing procedures, expediting the reconciliation process and reducing overtime expenses.
- Maintained a well-organized cash office, streamlining daily tasks and increasing productivity.
- Trained new employees on proper cash routines, procedures, and requirements.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Performed daily cash reconciliations to determine accuracy of financial reports.
- Researched and resolved account discrepancies.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
Receiving & Despatch Clerk
Dion Wired Gateway
11.2007 - 07.2010
- Accurately capturing invoices from suppliers.
- Receiving of stock from DC and external suppliers.
- Dispatching customer deliveries.
- Dispatching damages and customer repairs back to supplier.
- Conducting self audits for department.
- Filing of all receiving documents.
Customer Service Assistant
Dion Wired Gateway
11.2007 - 07.2010
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Booking in of customer repairs.
- Streamlined the customer service process for increased efficiency and faster response times.
- Investigated and resolved customer inquiries and complaints quickly.
- Conducted client and market surveys to identify areas of improvement.
- Processed returns and exchanges, adhering to company policies while prioritizing customer satisfaction.
Education
NATIONAL CERTIFICATE N5 - PUBLIC RELATIONS
eThekwini fet college
GR12 - English, Afrikaans, Mathematics, Accounting, Computer Studies, Biology
DALEVIEW SECONDARY SCHOOL
01.2007 - 12.2007
Skills
Staff training and development
Operations management
Inventory control
Deadline management
Policy and procedure modification
Teamwork and collaboration
Excellent communication
Multitasking Abilities
Critical thinking
Effective communication
Personal Information
- ID Number: 8907240480085
- Gender: Female
Timeline
Regional Admin Support Manager
Masscash Holdings
03.2023 - Current
Admin Manager
Game Pavilion
06.2020 - 02.2023
Admin Manager
Dion Wired Gateway
01.2018 - 05.2020
Assistant Admin Manager
Dion Wired Amanzimtoti
04.2012 - 12.2017
Customer Service Manager
Dion Wired Amanzimtoti
06.2011 - 03.2012
Receptionist
Dion Wired Amanzimtoti
08.2010 - 05.2011
Cashier
Dion Wired Gateway
11.2007 - 07.2010
Cash Office Assistant
Dion Wired Gateway
11.2007 - 07.2010
Receiving & Despatch Clerk
Dion Wired Gateway
11.2007 - 07.2010
Customer Service Assistant
Dion Wired Gateway
11.2007 - 07.2010
GR12 - English, Afrikaans, Mathematics, Accounting, Computer Studies, Biology
DALEVIEW SECONDARY SCHOOL
01.2007 - 12.2007
NATIONAL CERTIFICATE N5 - PUBLIC RELATIONS
eThekwini fet college
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