Summary
Work History
Education
Skills
References
Interests
Timeline
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Neliswa Mtezelwa

Neliswa Mtezelwa

Administrator
East London,EC

Summary

Customer Service Assistant And A Cashier delivering fast, friendly service across cash handling, complaint resolution, and point-of-sale transactions. Supports smooth front-of-house operations by multitasking under pressure, managing difficult customer interactions, and keeping service moving during busy periods. Contributes to team sales goals while maintaining clear communication and a positive customer experience. Experienced with managing office environments and coordinating administrative tasks to support organizational goals. Utilizes strong organizational skills and effective communication to enhance team productivity. Track record of implementing efficient processes and maintaining high standard of operational excellence.

Work History

Customer Service Assistant And A Cashier

KFC
01.2022 - 01.2023
  • Working at KFC has taught me a a lot of things, It has been an amazing work environment, everyone is kind and willing to help with anything you need. I have learned how to multi-task, Complaint resolution,Cash handling and Team building.But in all of that our aim was to give the great customer service and Speed with service.
  • Accumulated 1 year 6 months experience as a cashier and customer service assistant, focusing on delivering exceptional customer interactions.

Administrator

Old Mutual
01.2024 - 06.2026
  • Streamlined administrative processes, enhancing operational efficiency within the team.
  • Coordinated scheduling and logistics for meetings and events, ensuring effective time management.
  • Managed internal communication channels, improving information dissemination across departments.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Trained new staff on administrative protocols, fostering a collaborative work environment.
  • Assisted in preparing reports and presentations, supporting data-driven decision-making initiatives.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.

Education

NCV Level4 - Civil engineering and Construction

Buffalo City College
East London
07.2026

Skills

Leadership

Teamwork

Communication

Time management

Customer service

Microsoft Office

Cash handling

Point of sale systems

Complaint resolution

Shift scheduling

References

Mr, A.J Nkwanyana, KFC RGM, 083 467 8801, KFC, Mr A.J Nkwanyana (KFC RGM)

Mr Mzuvukile Ntikinca- 076 8685202 (Old mutual Manager)

Interests

Mentoring and coaching, Reading, Running

Continuous learning

Detailed oriented craft

Digital organisation

Timeline

Administrator

Old Mutual
01.2024 - 06.2026

Customer Service Assistant And A Cashier

KFC
01.2022 - 01.2023

NCV Level4 - Civil engineering and Construction

Buffalo City College

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