Summary
Overview
Work History
Education
Skills
Timeline
Generic
Nelisiwe Cynthia Dlamini

Nelisiwe Cynthia Dlamini

Field Supervisor, Administration Clerk And Secretary
Johannesburg

Summary

Driven professional with proven expertise in office administration and customer service, honed at Correctional Services and BlackRock Casino. Excelled in cash handling and verbal communication, ensuring confidentiality and efficiency. Achieved high accuracy in financial transactions, enhancing customer satisfaction and operational excellence. Skilled in managing complex schedules and processing payments, demonstrating a results-focused approach to administrative excellence.

Overview

15
15
years of professional experience

Work History

Field Supervisor

Ekurhuleni Municipality
01.2023 - Current
  • Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
  • Met with customers to resolve issues and build productive relationships.
  • Collaborated closely with other Field Supervisors to share knowledge, expertise, and best practices in order to optimize overall performance.
  • Supervised field operations teams to complete projects within established timelines.

Secretary

Correctional Services
02.2021 - 08.2022
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.

Administration Clerk

Tsogo Sun (BlackRock Casino)
11.2009 - 06.2018
  • Handled incoming phone calls and answered questions from callers.
  • Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
  • Collect and report daily revenues.
  • Control of number stationery, vouchers and promotion accounts.
  • Ensure paperwork received is correct and administration procedures are adhered too.
  • Ensure monthly table, slot machine statistics are correct.
  • Checking and control of slots count. Cage/safe audits.
  • Participate in extra curriculum activities.

Education

National Diploma - Public Management

Majuba TVET College
Newcastle, South Africa
04.2001 -

Skills

Customer Service

Office Administration

Verbal and written communication

Appointment Scheduling

Quality Control

Operations Planning

Work Order Review

Schedule development

Document Control

File Organization

Data entry proficiency

Timeline

Field Supervisor

Ekurhuleni Municipality
01.2023 - Current

Secretary

Correctional Services
02.2021 - 08.2022

Administration Clerk

Tsogo Sun (BlackRock Casino)
11.2009 - 06.2018

National Diploma - Public Management

Majuba TVET College
04.2001 -

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Nelisiwe Cynthia DlaminiField Supervisor, Administration Clerk And Secretary