Nelisiwe Ngcobo
Johannesburg,South Africa
Summary
Dynamic professional with a robust skill set encompassing problem solving, analytic skills, and statistical knowledge. Demonstrates adaptability and networking prowess, complemented by a strong foundation in finance, credit control, and legal background. Proven leadership abilities with a focus on customer satisfaction and results-driven performance. Upholds discipline, business ethics, and values while striving for continuous improvement in all endeavours.
Overview
23
23
years of professional experience
2016
2016
years of post-secondary education
Work History
Demand Manager for Africa
bp SA / Castrol
Rosebank, Johannesburg, South Africa
10.2015 - 02.2025
- Optimised Africa-wide S&OP process to improve operational efficiency
- Managed a team comprising two direct reports
- Reviewed and interpreted forecast and statistical data
- Managed demand forecasting and S&OP execution
- Applied statistical data and market insights to maintain SKU-level forecast
- Maintained 24-month rolling forecast based on sales and marketing plans ensuring product availability
- Analysed demand plan inputs and provided recommendations to enhance forecast accuracy and minimise bias
- Prepared month-end KPI reports to support data-driven decision-making
- Analysed sales patterns and channel trends to identify demand plan gaps
- Monitored assumptions to inform volume adjustments and develop effective mitigation strategies
- Coordinated with supply chain on product issues affecting sales
Demand Planner for Africa
bp SA / Castrol
03.2014 - 09.2015
- Monitor and facilitate Demand Control process
- Review, maintain and filtering sales history
- Extract and check sales figures against core financials
- Ensure that actual sales volumes are aligned with Finance data
- Analyze forecasting and product planning on sku level
- Analyze forecast and statistical forecast to improve forecast accuracy
- Prepare and submit monthly reports on absolute variance, forecast accuracy and forecast bias
- Monitor trends in forecasting & recommend adjustments
- Present monthly reports on KPI to the leadership team
Business Development Admin supervisor
SA Taxi Finance
03.2012 - 02.2014
- Assess the contracts requests
- Validate the documents using the checklist
- Check the amounts on the invoice corresponds with the credit approval
- Check the insurance details
- Check that all the relevant documents have been received and are FICA compliant
- Check the validity of the permit (Date, name, font etc.)
- Send any changes to Data capturers and ensure that they are sent to credit for updates
- Maintain good relationship with the dealerships
- Compile management reports
- Report on contract fall out, Activation, re-draw, cancellations and payments
- Report on queries
- Presentation of reports to management weekly
- Manage the team's performance
- Perform monthly appraisals
- Conduct coaching and training
- Ensure that targets are met within 48 hours (20 files compiled and activated within 48 hours)
- Quality control on voice logged calls to ensure compliance
- Effective team work and self - management
- Consistently manage own priorities so as to achieve all deliverables
- Follow any lawful and reasonable instruction from management
- Show willingness to help others go the extra mile to meet targets and objectives
- Act as part of a team and always assist other members of the team to achieve common goals
- Consistently live and be an example of the company values
- Adherence to the fraud policy, departmental Fraud Response Plan(FRP) and associated policies and procedures
- Timely reporting of all instances of suspected or proven fraud via the appropriate reporting channel
- Excellent communication skills
Corporate Credit Controller
Tracker Network
07.2007 - 02.2012
- Debt collection, allocation of payments and reconciliation of accounts
- Query resolution
- Sending out letters to customers (Arrears, notification of suspension and price increase)
- Scrutinize credit due on accounts and prepare credit notes
- Execute flexi traces on unreachable customers
- Compile hand over files for legal department on 90days and over accounts
Admin / Credit control team leader
Mobile Date
04.2006 - 07.2007
- Resolve customer queries
- Payment allocations and processing refunds
- Approve and sign off payment arrangements on outstanding payments
- Following up on bank returned debit orders
- Validate credit notes
- Report on ageing of accounts and present reports to management
- Manage teams performance
- Identify training need and arrange training interventions
- Coaching
- Quality control on voice logged calls to ensure compliance
- Perform monthly appraisals
- Ensure that targets are met daily and weekly
Sales Admin
Matrix Vehicle Tracking
04.2005 - 03.2006
- Internal sales and after sales services
- Following up on outstanding contracts
- Updating price list and preparing sales pack
- Handling sales queries
- Compiling and reporting on daily sales
- Backup for sales consultants
- Present monthly sales figures to management
Administrator and Quality Assurer
Namitech Prepaid
03.2003 - 02.2005
- Monitor printing process during production and validating sequence
- Check that quality of finished cards meet requirements
- Identify and investigate poor quality production
- Scanning and labelling of packs
- Ensure that finished pack are of good quality
- Record keeping of damaged, duplicates and missing cards
Office assistant administrator
PM Contractors
04.2002 - 11.2002
- Switch board operator
- Preparing and sending quotations
- Invoicing
- Filling, photocopying and faxing of documents
- Following up on unprocessed payments
Education
Postgraduate Diploma - Supply Chain
Supply Chain Management
South Africa 02.2024 - 11.2024
BA - Psychology
Unisa
South AfricaDiploma in Business management - undefined
Roodepoort College
Matriculated - undefined
Chris J Botha Senior Secondary
Skills
- Problem solving
- Analytic skills
- Statistical knowledge
- Adaptability
- Networking
- Finance
- Credit control
- Legal background
- Leadership
- Customer focus
- Result driven
- Discipline
- Business ethics
- Business values
Personal Information
- Date of birth: 11/23/81
- Nationality: South African
Timeline
Postgraduate Diploma - Supply Chain
Supply Chain Management
02.2024 - 11.2024
Demand Manager for Africa
bp SA / Castrol
10.2015 - 02.2025
Demand Planner for Africa
bp SA / Castrol
03.2014 - 09.2015
Business Development Admin supervisor
SA Taxi Finance
03.2012 - 02.2014
Corporate Credit Controller
Tracker Network
07.2007 - 02.2012
Admin / Credit control team leader
Mobile Date
04.2006 - 07.2007
Sales Admin
Matrix Vehicle Tracking
04.2005 - 03.2006
Administrator and Quality Assurer
Namitech Prepaid
03.2003 - 02.2005
Office assistant administrator
PM Contractors
04.2002 - 11.2002
Diploma in Business management - undefined
Roodepoort College
Matriculated - undefined
Chris J Botha Senior Secondary
BA - Psychology
Unisa
Similar Profiles
Kapil KshirsagarKapil Kshirsagar
Sr. HSSE Manager at BP Castrol India ltd MumbaiSr. HSSE Manager at BP Castrol India ltd Mumbai
Divyanshu KumarDivyanshu Kumar
Area Business Manager B2B at Castrol India Limited, BP GroupArea Business Manager B2B at Castrol India Limited, BP Group
Nomvelo ZondiNomvelo Zondi
Laboratory Technician at Shell and BP SA Petroleum RefineriesLaboratory Technician at Shell and BP SA Petroleum Refineries