Hi, I’m
Nelisiwe Mxuma
Remote Healthcare & Clinical Support Professional
The way to get started is to quit talking and begin doing.
Walt Disney
Work Preference
Summary
Compassionate and performance-driven Healthcare Professional with over 3 years of experience in remote patient monitoring, telehealth support, and clinical operations within global healthcare environments. Proven ability to provide high-quality patient assistance, troubleshoot clinical and technical concerns, manage escalations, and maintain regulatory compliance. Strong communicator with experience supervising telecare teams, optimizing KPIs, and delivering patient-centered solutions in fast-paced remote settings. Adept at using digital health platforms, EHR systems, and CRM tools to ensure seamless patient support and service excellence.
Overview
4
years of professional experience
6
Certifications
1
Language
Work History
Talent World Group (Baxter/Vantive Peritoneal Dialysis Remote Monitoring Project)
Manager of Healthcare Portfolio
09.2024 - Current
Job overview
- Instrumental in establishing and scaling Baxter/Vantive’s Global Remote Patient Monitoring (RPM) line beyond the United States, successfully launching operations in 7 international markets.
- Led the international expansion strategy by training, onboarding, and supervising nursing teams across multiple countries while supporting continued growth of the US market.
- Currently oversee quality management and patient care auditing for a team of 38 nurses across 7 countries and the US, ensuring compliance with clinical governance and international regulatory standards.
- Spearhead escalation management for complex clinical and technical cases, serving as the senior clinical escalation point for the organization.
- Drive company-wide training initiatives, developing structured programs to standardize care delivery and improve KPI performance across global teams.
- Actively participate in client-facing strategic planning and operational meetings, contributing to service optimization, performance reporting, and long-term growth strategy.
- Implement data-driven quality improvement initiatives that strengthened patient outcomes and operational efficiency across remote care services.
Corevitas (Thermo Fisher Scientific Company)
Clinical Research Associate (Contract)
06.2023 - 12.2024
Job overview
- Successfully reduced a 2-year participant survey backlog within 4 months through structured patient engagement and targeted outreach strategies.
- Re-engaged inactive participants by leveraging strong interpersonal communication and simplified clinical explanations, significantly improving survey completion rates.
- Maintained strict adherence to research protocols and regulatory standards while ensuring accurate, timely documentation of all collected data.
- Strengthened participant retention and compliance through trust-based communication and patient-centered engagement techniques.
Talent World Group (Baxter/Vantive Remote Patient Monitoring Project)
Nurse Technical Support Supervisor
06.2023 - 08.2024
Job overview
- Supervised and coached a team of telecare representatives providing remote support to dialysis patients.
- Assisted patients with device troubleshooting, treatment guidance, and adherence monitoring.
- Managed escalations related to clinical or technical concerns, ensuring timely resolution.
- Conducted performance reviews and implemented targeted training to improve service quality.
- Maintained accurate documentation within electronic health record systems.
- Ensured all remote support activities complied with healthcare regulations and company policies.
Thelle Mogoerane Regional Hospital – Gauteng Department of Health
Professional Nurse
04.2022 - 02.2024
Job overview
- Served as Shift Lead overseeing 12 nurses per shift, ensuring high standards of patient care across Obstetrics & Gynaecology, Paediatric Surgery, and Theatre units.
- Acted as second-in-command to the Head Nurse, supporting operational management, technical decision-making, and clinical oversight.
- Provided advanced clinical guidance and mentorship to junior nursing staff, strengthening technical competence and adherence to protocols.
- Contributed to improved workflow efficiency and patient safety through hands-on leadership and multidisciplinary coordination.
- Delivered direct patient care across Obstetrics & Gynaecology, Paediatric Surgery, and Operating Theatre units.
- Developed patient care plans and educated patients and families on treatment protocols.
- Supervised junior staff and ensured compliance with hospital policies and safety standards.
- Maintained accurate medical records and coordinated multidisciplinary care.
Education
University of Cape Town
Postgraduate Diploma from TB-HIV Clinical Management
01.2024
Gauteng College of Nursing
Diploma from Nursing (General, Psychiatry, Community) & Midwifery
01.2022
Skills
EHR management
Telehealth monitoring systems
CTMS proficiency
CRM systems management
Advanced Microsoft Office proficiency
Data entry proficiency
Effective team leadership
Organizational strategy development
Certification
Good Clinical Practice (ICH E6 R2)
Timeline
Manager of Healthcare Portfolio
Talent World Group (Baxter/Vantive Peritoneal Dialysis Remote Monitoring Project)
09.2024 - Current
Clinical Research Associate (Contract)
Corevitas (Thermo Fisher Scientific Company)
06.2023 - 12.2024
Nurse Technical Support Supervisor
Talent World Group (Baxter/Vantive Remote Patient Monitoring Project)
06.2023 - 08.2024
Professional Nurse
Thelle Mogoerane Regional Hospital – Gauteng Department of Health
04.2022 - 02.2024
Gauteng College of Nursing
Diploma from Nursing (General, Psychiatry, Community) & Midwifery
University of Cape Town
Postgraduate Diploma from TB-HIV Clinical Management
Core Competencies
- Remote Patient Monitoring & Telehealth Support
- Patient Communication & Education
- Customer Service & Escalation Management
- Clinical Triage & Treatment Protocol Adherence
- KPI & Performance Tracking
- EHR & Clinical Systems Navigation
- Documentation & Data Accuracy
- Quality Assurance & Compliance (GCP)
- Stakeholder Coordination
- Multitasking in Remote Environments
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References
References
Chantal Dozil
Manager – Global Remote Patient Monitoring
Talent World Group (Baxter/Vantive)
Canada
Contact details available upon request
Busisiwe Mtshali
Nurse Manager
Thelle Mogoerane Regional Hospital
Gauteng Department of Health, South Africa
Contact details available upon request
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Intermediate (B1)