NELISA KAMASE
Langa
Summary
Detail-oriented Administrator with over 5 years in banking and retail environment. Demonstrates expertise in customer service, back office management, and procurement, ensuring compliance and operational efficiency. Skilled in document handling, data entry, and stakeholder engagement, with a strong focus on improving customer satisfaction and delivering cost-effective solutions.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
Work History
WFS Agent Process & Fulfillment
Woolworths Financial Services
01.2023 - 08.2024
- Verified customer information on the system to ensure compliance and requested that the team review older documentation on Trim before requesting current documents from the customer.
- Conducted FICA verifications for new and existing customers.
- Streamlined agent process workshops to enhance accuracy in fulfillment of financial service requests.
- Be knowledgeable of WFS product offerings and improving operational efficiency and customer satisfaction at Woolworths Financial Services.
- Managed and updated customer records and databases with great accuracy.
- Managed relationships with key stakeholders, ensuring alignment on project objectives.
- Acquired knowledge of ABSA system (CAMS) for improved task execution.
- Logistics and tracking of customer store/credit card deliveries on Track and Trace by assistance of assigned colleague.
- Arranged and scheduled customer card deliveries in-store or by courier using the CCD system.
Sourcing Administrator
Woolworths Financial Services
10.2015 - 12.2022
- Facilitated collaboration among internal business units, sourcing specialists, procurement teams, management, and external vendors to streamline operations.
- Facilitated procurement processes, including liaising with WFS Finance and authorizing daily business unit invoices.
- On boarding of New supplier onboarding, due diligence (sanctions, anti-bribery and corruption evaluations, and B-BBEE certification).
- Educated business units on sourcing standards and policies to ensure compliance across the organization.
- Managed supplier tracking for active and inactive vendor databases and offboarded inactive suppliers.
- Created monthly Oracle and EFT spend reports and reconciliations to ensure seamless supply chains and cost efficiency.
- Addressed and resolved invoice discrepancies to expedite supplier payments.
- Assisted sourcing specialists with supplier NDAs, contract renewals, and amendments.
- Prepped B-BBEE certificates for financial year ABSA audits and followed up on outstanding supplier B-BBEE certificates for compliance.
Education
Business Etiquette Certificate -
APSOL Training
Cape Town 11.2018 - 11.2018
Short Course| Fundamentals of Purchasing and World Class Procurement -
Commerce Edge
Cape Town 10.2017 - 10.2017
Diploma in Business Management -
Independent Institute of Education|Rosebank College
Cape Town 02.2008 - 03.2011
National Senior Certificate -
Cape Town High School
Cape Town 01.2003 - 12.2007
Skills
- Data Management
- Data Entry
- Document management
- Scheduling tools
- Microsoft Office proficiency
- Supply Chain Coordination
- Operational Planning
- Administrative support
- Report Presentation
- Customer service
- Critical thinking
- Detail-oriented
- Organized
- Multitasking
- Adaptability
- Building relationships
- Collaboration
- Independent work
- Ethics
- Confidentiality
Accomplishments
- Maintained an accurate records and an organized database with attention to detail.
- Facilitated efficient reporting and managed operations in a remote working environment.
- Positive B-BBEE audit results.
- Completed a successful 2019 WFS Collections RFP process and contracting.
- Participated in the WFS FICA attestation campaign by verifying customers, approving new accounts, and achieving daily targets.
Core Skills And Competencies
Business Etiquette in communication, Independent work, collaboration, and administrative support, Building relationships, Flexibility and Adaptability, Organized, Paying attention to details, A Critical thinker, Self-awareness and accountability, Focused on providing customer service, Ethics and Confidentiality, Skillfully multitasking and obeying instructions, Data Management, Proficient in Microsoft Office (Word, Excel, PowerPoint), Scheduling tools, Report Presentation, Data Entry, Basic financial literacy, Document Management, Logistics and event coordination
Languages
Isixhosa
Proficient
C2
English
Proficient
C2
Timeline
WFS Agent Process & Fulfillment
Woolworths Financial Services
01.2023 - 08.2024
Business Etiquette Certificate -
APSOL Training
11.2018 - 11.2018
Short Course| Fundamentals of Purchasing and World Class Procurement -
Commerce Edge
10.2017 - 10.2017
Sourcing Administrator
Woolworths Financial Services
10.2015 - 12.2022
Diploma in Business Management -
Independent Institute of Education|Rosebank College
02.2008 - 03.2011
National Senior Certificate -
Cape Town High School
01.2003 - 12.2007