Hi, I’m
Nelisa Bambeni
Cashier/Waitress
East London
Summary
At Steers Drive Thru, excelled in enhancing customer satisfaction and streamlining checkout processes, showcasing proficiency in software and exceptional customer relations. Mentored new staff, contributing to a team that surpassed sales targets. Achieved a notable increase in efficiency and positive customer feedback through diligent cash handling and service excellence.
Overview
2
years of professional experience
Work History
Steers Drive Thru
Cashier
03.2023 - Current
Job overview
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Restocked and organized merchandise in front lanes.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Stocked, tagged and displayed merchandise as required.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
Education
Nyangilizwe Senior Secondary School Mtata
Skills
Stocking and replenishing
Proficient in Software
Product knowledge
Cash Handling
Customer Relations
Retail merchandising
Time management skills
Cleaning and sanitizing
Money handling
Basic math skills
Customer assistance
Currency counting
Guest inquiries
Order taking
Coaching and mentoring
Product and service sales
Identification checks
Point-of-sale system operation
Staff Training
Sales expertise
Till counting
Store merchandise stocking
Languages
English
Advanced (C1)
Timeline
Cashier
Steers Drive Thru
03.2023 - Current