Noluthando L Ngema
Pinetown
Summary
I am a results-driven professional with a strong background in digital marketing, sales, debt collection, and receptionist roles. With a solid foundation in digital marketing strategies and techniques, I have developed a keen understanding of online advertising, social media marketing, content creation, and search engine optimization.
In my sales experience, I have successfully built and maintained client relationships, exceeding sales targets and consistently delivering exceptional customer service. I possess excellent communication skills, persuasive abilities, and a track record of closing deals and driving revenue growth.
Furthermore, my expertise in debt collection has equipped me with strong negotiation and problem-solving skills. I am experienced in working with customers to resolve outstanding debts while maintaining professionalism and empathy. I understand the importance of maintaining a positive customer experience while effectively managing collections.
In addition to my sales and debt collection experience, I have worked as a receptionist, where I honed my organizational and multitasking abilities. I am adept at managing high call volumes, greeting visitors, scheduling appointments, and ensuring smooth day-to-day operations. My friendly demeanor, attention to detail, and ability to handle stressful situations make me an effective and reliable receptionist.
Overall, I am a versatile professional who combines a solid educational foundation in digital marketing with practical experience in sales, debt collection, and receptionist roles. I am driven to achieve results, excel in a fast-paced environment, and contribute to the success of an organization.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
2
2
Certificates
4
4
Languages
Work History
Cohort Coordinator
Digify
Remotely
03.2023 - 05.2023
- Collecting and processing project admin documents related to student enrolment to placements
- Working with individual students and small groups of students to reinforce of materials
- Ensured project folders are kept up to date with all required documents filed correctly and labelled suitably
- Working with the Digify Pro project team and implement the delivery of Digify Pro online
Debt Collector Agent
Gym Companny
Pinetown
02.2021 - 02.2023
- Monitored accounts for compliance with
established payment plans and flagged noncompliances. - Agree on payoff dates or payment schedules
- Add and update notes live on the system daily
and on diary excel - Maintained high volume of calls (15 calls 1 hour)
and met demands of busy and productive group. - Prevented impending loss and increased
profitability by enforcing scheduled collection
campaigns, consistently achieving 4th targeted
recovery rate
Receptionist
Gym Company
Pinetown
10.2020 - 01.2021
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained energy and enthusiasm in fast paced environment for more than 60 incoming clients per hour .
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Used critical thinking to break down problems, evaluate solutions and make decisions .
Intern
Indima Recruitment
Remotely
01.2020 - 09.2020
- Published digital marketing content on Indima Recruitment Social media page. Which includes create and implement content, managing also uploading captions. Respond to audience (comments or messages )
- Redesigned logo for company’s website. Updated the website regularly with new information about new learnerships, campaigns or vacancies available.
- Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue up to 70%
Sales Consultant
AMC Cookware
Johannesburg
01.2016 - 07.2023
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Created detailed sales presentations to communicate product features and market data.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Sales Agent
Tevo
Johannesburg
12.2015 - 01.2023
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Assisted call-in customers with questions and orders.
- Spoke to customers in native language to increase loyalty and establish relationships.
Social Media Marketing Assistant
Welile Hospitality
Durban
- Increased user base by promoting brand awareness and launching key marketing efforts.
- Strategized and developed video content for client's website and social media publications.
- Collaborated with sales, product management, and web development teams to create specific marketing campaigns across multiple platforms.
- Trafficked advertisements to target audience using specific algorithms for focused exposure.
- Responded to inquiries and engaged with followers to build community and support customer engagement.
Education
Bachelor of Science - Chemistry
Pune University
07.2016 - 12.2019
High School Diploma -
Heritage Academy
Pietermartizburg 01.2011 - 11.2015
Skills
Great Team Workundefined
Accomplishments
- Achieved [1st Target] through effectively helping with [February Target 2022].
- Achieved [2nd Target] through effectively helping with [March 2022].
- Achieved [2nd Target] through effectively helping with [June 2022].
- Achieved [1st Target] through effectively helping with [August 2022].
- Achieved [1st Target] through effectively helping with [September 2022].
- Achieved [4th Target] through effectively helping with [October 2022].
- Achieved [3rd Target] through effectively helping with [December 2022].
- Achieved [3rd Target ] through effectively helping with [November 2022].
- Achieved [3rd Target ] through effectively helping with [January 2023].
- Achieved [2nd Target] through effectively helping with [February 2023].
- Certificate of achievement completion of Time Management.
- Certificate of achievement completion of Managing Meetings.
Certification
Certified [Digital Marketing], [Digify Africa]
Timeline
Cohort Coordinator
Digify
03.2023 - 05.2023
Certified [Management], [Woolworths]
05-2021
Debt Collector Agent
Gym Companny
02.2021 - 02.2023
Certified [Digital Marketing], [Digify Africa]
12-2020
Receptionist
Gym Company
10.2020 - 01.2021
Intern
Indima Recruitment
01.2020 - 09.2020
Bachelor of Science - Chemistry
Pune University
07.2016 - 12.2019
Sales Consultant
AMC Cookware
01.2016 - 07.2023
Sales Agent
Tevo
12.2015 - 01.2023
High School Diploma -
Heritage Academy
01.2011 - 11.2015
Social Media Marketing Assistant
Welile Hospitality
References
1.Name: Ntombizodumo Chiya -Gym Company Manager
Contact: +27 676047888
Email: welcomedesk.pinetown@gymcompany.co.za
2. Name: Slindile Bhebha -Project Management Digify Africa
Contact: +27 81707214
Email: slindile@digifyafrica.com
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