Nelda Leanne Siebrits

• Quality review on regulatory records from sanction updates
• Quality review on Maritime, Implicit sanctions, General Research and Regulatory archive records
• Improve and maintain internal processes
• Provide after hour support
• Assist with gathering Audit evidence and step by step guidance on processes within the Sanctions team
• Provide support where needed in the team
• Maintain expected service levels
• In depth knowledge on Sanctions and Regulations issued by governing bodies

⦁ Perform quality assurance reviews on an ongoing basis.
⦁ Ensure in-depth and up to date knowledge of data inclusion criteria and guidelines.
⦁ Ensure that all record information is accurate and adheres to data inclusion criteria before validation and publication.
⦁ Ensure that all record information is in the correct format as well as sub-structurally and grammatically correct.
⦁ Analyze data to identify areas for improvement in the quality system.
⦁ Develop, recommend and monitor corrective and preventive actions.
⦁ Ensure prioritization of Sanctions workflow is adhered to.

• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Proved successful working within tight deadlines and a fast-paced environment.
• Skilled at working independently and collaboratively in a team environment.

• Company Overview: Financial Risk
• First line of contact for customers on content related inquiries, and work closely with team members and other departments globally to resolve client queries
• Manage and take ownership of the resolution process for all customer content related issues
• Ensure all relevant procedures are followed
• Assist in special projects assigned by Team Manager
• Knowledge of Thomson Reuters' products to assist with clients queries accordingly
• Maintain expected service levels

• Company Overview: Office Automation
• Provide direct customer services by informing them of products and services
• Identify sales opportunities
• Build strong relationships with existing accounts
• Make cold calls to prospective clients and inform them about new products
• Meet individual and department sales targets
• Handle and resolve customer complaints
• Submitting detailed proposals and quotations to clients
• Providing regular and accurate sales forecast updates to Senior Managers

• Company Overview: Office Automation
• Serve visitors by greeting, welcoming, directing and announcing them appropriately
• Answer and forward any incoming phone calls while providing basic information when needed
• Receive and sort daily mail/deliveries/couriers
• Maintain security by following procedures and controlling access
• Perform other clerical reception duties such as filing, data capturing, photocopying etc

• Company Overview: Banking
• Accurately and efficiently process and record routine transactions for bank customers including cashing checks, accepting deposits and withdrawals, processing loan payments and money transfers
• Promote and advise on the bank's products and services