Summary
Overview
Work History
Education
Skills
Accreditations
Cellular
Dependants
Ethnicity
Personal Information
Timeline
Generic

Neil Zieller

____________________________________
Riverlea

Summary

I have proven track record as a committed team player and independent hard worker. I am a valuable asset to any reputable establishment. I am known for my dependability and eagerness to learn and striving to contribute positively to my employer success.

Overview

20
20
years of professional experience
2
2
Languages

Work History

Office administrator / Front Desk

Makhaya Guesthouse /Joburg Transport
02.2017 - Current
  • Reservations, including accepting payment, ensuring the guests services and our highest standards are met and maintained.
  • Arranging breakfast and excursions, transport shuttle from Guesthouse to Airport.
  • Buying supplies for Guesthouse, stocktaking, ensuring rooms are in order and cleaned once guest check out, handling complaints, customer service.

Data Capture Clerk II

COLLATERAL MANAGEMENT
07.2014 - 04.2016
  • Company Overview: (Administration, transactional processing and production)
  • Corporate strategic intent: to enhance the return on economic capital employed through the principle-based and efficient deployment of capital, risk propensity, pricing, marketing and rewards.
  • The focus remain on proactively procedure and systems in order to satisfy client and bank.
  • Requirements to achieve departmental objectives and targets.
  • Positive customer survey feedback received bi-annually.
  • Clean annual Audit Reports at all times.
  • Monthly SLA feedback meetings in process and adhered to.
  • All archiving and filing done accurately, to date and neat.
  • No lost documents due to mis-filing.
  • No financial losses due to negligence.
  • This includes any financial write offs and losses through negligence.
  • Be vigilant about work processes in order to minimise opportunities for threat of loss.
  • Adhere to all compliance requirements (inclusive of regulatory and statutory).
  • Adhere to all processes.
  • Propose costs reduction initiatives where possible.
  • (Administration, transactional processing and production)
  • Administrator: Provide operational support and quality administrative services to the area of operation.
  • Risk Manager / Mitigator: Manages risk exposure for optimal risk and reward.
  • Client services: Provides and maintains exceptional customer service.
  • Team player: The role focuses on participating in a team, fostering of teamwork and co-operation.
  • Offering client solutions by: Leveraging off our extensive regional presence capitalising on our industry specialisation enhancing client-focused structures optimising our client and product mix.
  • To obtain, capture or process data within laid down policies.

Credit Analyst

Nedbank
07.2011 - 07.2014
  • Refer suspicious deals to verifications for further confirmation.
  • Assess scoring; assess affordability calculations; assess ITC.
  • Payslip: check date of payslip / check deductions UIF.
  • Applications: contact numbers; banking details; signature; postal address.
  • ID: ensure ID is clear copy; check if not tampered with; check 7th digit if male/female.
  • Re-assess decline deals on request – via query clerk 7.
  • Re-assess offers via queries.
  • Deliver customer service.
  • Manager: Bettie Swarts - 0115561228

Call Centre Agent

Nedbank
03.2010 - 07.2011
  • Helpdesk, settlements, checking and verifying accounts.
  • Requesting refunds.
  • Transferring to collections, legal, direct responses, analyzing clients accounts.
  • Explaining terms and conditions.
  • Personal loans, calculating figures and instalments.
  • Assisting clients with online banking details for payments.
  • Checking application status.
  • Manager: Elana McDonald – 0791377465

Corporate Desk Consultant

Nedbank
01.2010 - 03.2010
  • Debiting and crediting merchants.
  • Checking and verifying Diners Card, AMEX, VISA, Local & Foreign MASTER Cards for SAA Airports, Air France, Kulula, Mango.
  • Requesting voucher information from travel agencies.
  • Book keeping.
  • Daily office administration, scheduling, charge backs, queries, investigations.
  • Client liaison.
  • Team Leader: Nadine Hendriks - 0833831895

Call Centre Agent

Multichoice Gauteng
04.2008 - 02.2009
  • Inbound calls.
  • Accounts collections and queries.
  • Technical Support.
  • Supervisor: Emma Dieketseng Mokoena – (011) 289 – 2252/Email:emokoena@multichoice.co.za

Debit collector

Private Individual
06.2006 - 12.2007
  • Ms Anastacia Talla: 0728140316

Graphic Designer

Bembezi Textile Design Gauteng
08.2005 - 09.2005
  • Responsible for printing campaigns, advertising and layouts.
  • Mr Bob Emzer: (011) 4030178

Education

Graphic Design - undefined

Wits Technikon (University of JHB)
Doornfontein

Matriculated - undefined

Parktown Vocational College
Parktown, Johannesburg

Skills

Administrative support

Customer engagement

Mail handling

File maintenance

Database entry

Document scanning

Meeting coordination

Leadership and supervision

Time management

Bookkeeping

Scheduling

Word processing

File organization

Verbal communication

Business administration

Report preparation

Payroll administration

Document management

Office management

Operations management

Human resources

Spreadsheet development

Staff management

Office supply management

Telephone reception

Office administration

Travel coordination

Inventory management

Supply inventory

Booking travel

Computer skills

MS office

Multitasking

Decision-making

Problem-solving abilities

Administration and reporting

Positive attitude

Written communication

Customer service

Customer relationship management

Self motivation

Adaptability

Reliability

Problem-solving

Team leadership

Task prioritization

Multitasking Abilities

Analytical skills

Scheduling and coordinating

Attention to detail

Interpersonal communication

Organizational skills

Problem-solving aptitude

Teamwork and collaboration

Active listening

Training and development

Adaptability and flexibility

Excellent communication

Negotiation

Problem resolution

Goal setting

Effective communication

Team building

Accreditations

  • 2005, 2nd Dan Black Belt
  • 2005, Mixed Martial Arts Instructor
  • 2003, World Summit Competition (1st Place for sculpture)
  • 2001, Hockey – Men u/16 (Southern Gauteng Colours)

Cellular

0682233975

Dependants

No dependants

Ethnicity

Coloured

Personal Information

  • ID Number: 8503265108
  • Gender: Male
  • Marital Status: Unmarried

Timeline

Office administrator / Front Desk

Makhaya Guesthouse /Joburg Transport
02.2017 - Current

Data Capture Clerk II

COLLATERAL MANAGEMENT
07.2014 - 04.2016

Credit Analyst

Nedbank
07.2011 - 07.2014

Call Centre Agent

Nedbank
03.2010 - 07.2011

Corporate Desk Consultant

Nedbank
01.2010 - 03.2010

Call Centre Agent

Multichoice Gauteng
04.2008 - 02.2009

Debit collector

Private Individual
06.2006 - 12.2007

Graphic Designer

Bembezi Textile Design Gauteng
08.2005 - 09.2005

Graphic Design - undefined

Wits Technikon (University of JHB)

Matriculated - undefined

Parktown Vocational College

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Neil Zieller____________________________________