Daniel (Neil) Palm
National General Manager
Pretoria
Summary
The received academic training and my professional work have allowed me to build a project of my life characterized by ethics, responsibility, and respect for differences that leads to dignified treatment of others, the society and the institution I work for. I have conceptual clarity and an overwhelming ability for structure and project leadership, teamwork and the handling of interpersonal skills. I have continued interest in professional development. I consider myself a responsible, emotional intelligent, creative individual with initiative and punctuality, I accept with pleasure the challenges and goals that business and life assign to me, with a good handle of interpersonal relationships, ability to work in teams, ability to work under high pressure, so as to solve problems efficiently and achieve the goals set by myself, the company, my work group and family members.
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
28
28
years of professional experience
2
2
Languages
Work History
National General Manager
Corporate Services
07.2023 - Current
- Strategic Planning
- Develop and Implement Business Strategies
- Hiring employees
- Monitor Financial Performance
- Oversee Recruitment and Training
- Build and Maintain Customer Relationships
- Enforcing Policies and Procedures
- Ensure Regulations are Followed
- Financial Management
- Monitoring Industry Trends and Competition
- Reporting Key Results to Stakeholders
- Researching and Identifying Growth Opportunities
Senior Business Development Executive
Bidvest Prestige Cleaning
11.2013 - 06.2023
- Achieving set out sales targets
- Identifying new sales leads
- Maintaining fruitful relationships with existing customers
- Researching organisations and individuals to identify new leads and potential new markets
- Researching the needs of other companies and learning who makes decisions about purchasing
- Contacting potential clients via email or phone to establish rapport and set up meetings
- Planning and overseeing new marketing initiatives
- Attending conferences, meetings, and industry events
- Preparing presentations and sales demonstrations
- Developing quotes and proposals, tender packs and various target orientated sales packs
- Developing turnkey solutions from cradle to grave including cleaning services, hygiene services, gardening services, high access cleaning services and facilities management
- Negotiating and renegotiating by phone, email, and in person
- Training personnel and helping team members develop their skills and specific attributes
Key Account Manager, Area Manager
Cartrack Tzaneen, Nelspruit, Limpopo
02.2010 - 10.2013
- Achieving set out sales targets
- Providing good customer service to promote customer loyalty by ensuring the highest level of service that one could possibly expect.
- Achieving and exceeding profit as stipulated in annual budget
- Achieving and maintaining the highest possible Fitment Quality Rating in conjunction with Workshop Manager
- Sales
- Strategic sessions with National Key Account Managers across all aspects of the sales spectrum
- Weekly visits to various dealerships, generating new business, expanding existing deals and increase dealer focus
- Researching and reporting on factors influencing business performance
- Analysing competitors and market trends
- Supervising, motivating and monitoring team performance
- Providing help and advice to customers using the organization’s products and services
- Communicating courteously with customers by telephone, email, letter and face to face
- Investigating and solving customers' problems or complaints, which may be complex or long-standing problems that have been passed on by customer service assistants
- Visiting customers to provide a one-to-one service were necessary
- Leading or supervising a team of customer service staff
- Learning about the organization’s products or services and keeping up to date with changes
- Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses
- Playing a key role to generate net income on a consistent basis through keeping with the budget plan of the Franchise and also Onecell Holdings.
- Enforcing and enhancing Key Performance Indicators of all staff over 12 Offices countrywide
- Promoting quality achievement and performance improvement throughout the organization
- Setting QC compliance objectives and ensuring that targets are achieved
- Maintaining awareness of the business context and company profitability, including budgetary control issues
- Assessing the product specifications of the company and its suppliers, and comparing with customer requirements
- Working with purchasing staff to establish quality requirements from external suppliers
- Maintaining controls and documentation procedures with regards to QC officers
- Identifying relevant quality-related training needs and delivering training
- Ensuring tests and procedures are properly understood, carried out and evaluated
- Supervising technical staff in carrying out tests and checks
- Persuading reluctant staff to change their way of working to incorporate quality methods
- Ensuring the execution of corrective action and compliance with Quality Control specifications
Regional Manager
AM Marketing
08.2009 - 01.2010
- Sales, Marketing, Merchandising
- Monthly management of Accounts and Customers
- Superiors Details: Mike Vermaak, Owner, Contact Number: Not available – closed business relocated to Australia
- Reason for Leaving: Owner sold business
Sales and Admin Manager
TTS Tzaneen
05.2007 - 08.2009
- Sales
- Marketing
- F&I
- Training
- Administration, stock control
- Workshop and Spares
- Strategy planning and implementation
- Supplier Performance Reviews and service level agreements
- Superiors Details: Mr. Marius Thiart, Branch Manager, Tel: 082 853 4434
- Reason for Leaving: Family Reasons
Call Centre Agent, Sales Specialist – Northern Region, National Accounts Manager – Independents, National Groups Manager
Whirlpool Appliances/KIC South Africa
02.2001 - 04.2007
- Analysing incoming leads
- Stock Movement, customer liaisons
- Reports to balance to Debtors ledger
- Meeting strict deadlines according to movable targets set by management
- Client satisfaction, service scheduling
- Ongoing sales
- Direct Sales campaigns, intensive marketing
- Product knowledge and sourcing
- Account Manager responsible for 35 % of total turnover pa
- Strategy planning and implementation
- Daily and monthly sales performance management
- Superiors Details: Peter Brownlee, Sales Director, Tel: 011 621 0500
- Reason for Leaving: Relocation to Tzaneen
Assistant Manager
Sport Unlimited Cape Town
09.1998 - 01.2001
- Stock take, administration and recons
- Ensure that effective systems and controls are in place to guide staff
- Purchasing of stock, needs analysis
- Guiding and supervising work activities of teams
- Developing and motivating team members
- Reporting structure of between 35-40 employees
- Advice and counsel team members on work performance
- Costing analysis, analyse and interpret financial data
- Superiors Details: Mr. Shawn Dunbar, Owner, Tel: 021 461 7259
- Reason for Leaving: Family relocated back to Johannesburg
Teller, PRO Officer, Ledgers, Savings and Training Manager, Transition Leader (During RMB Merger)
FNB RMB
03.1997 - 08.1998
- Company Overview: (Gauteng)
- Teller duties, cash handling, investigating losses
- Operations on Customer’s Accounts
- Trainer to various individuals and teams
- Marketing, PRO
- Identifying problem areas requiring procedures or systems, implementation thereof
- Guiding and supervising work activities of team
- Developing and motivating team members
- (Gauteng)
- Superiors Details: Mrs. D Berning, Branch Manager, Tel: 011 826 6211
- Reason for Leaving: Family relocated to Cape Town
Education
High School Diploma -
Oosterlig High School
04.2001 - 01.1996
Various Sales and Marketing Diplomas - Business Management
RED Consultancy, NOSA, African Training Institute
Bachelor of Science - Psychology
University of Cape Town
Cape Town, South Africa 04.2001 -
Skills
Strong Leadership
Other
- Stock Taking
- Banking Codes and Conducts
- Various Top Sales and Best Service Awards
Contact Numbers - Mobile
+2778 423 9313
Personal Information
- ID Number: 780313 5086 080
- Nationality: South African
- Place of Birth: Namibia
Cricket, Woodworking, Restoration
I have over two decades of experience in business development, both in and outside of the cleaning and services industry. Strategic partnership development, market expansion, and revenue growth are all things I’m deeply familiar with.
At my current job, I led initiatives that resulted in a 42% increase in annual revenue through new client acquisition and the expansion of existing accounts. One of my key achievements was negotiating a partnership with a major food production plant, which extended our market reach and enhanced our product span.
I've consistently used market insights and competitive analysis to make strategic decisions, I could fit in great. I love driving innovation and profitability, so I’m excited to bring my skills and experience to your company. I’m sure I can contribute to your growth targets and overall success in the industry
Timeline
National General Manager
Corporate Services
07.2023 - Current
Senior Business Development Executive
Bidvest Prestige Cleaning
11.2013 - 06.2023
Key Account Manager, Area Manager
Cartrack Tzaneen, Nelspruit, Limpopo
02.2010 - 10.2013
Regional Manager
AM Marketing
08.2009 - 01.2010
Sales and Admin Manager
TTS Tzaneen
05.2007 - 08.2009
High School Diploma -
Oosterlig High School
04.2001 - 01.1996
Bachelor of Science - Psychology
University of Cape Town
04.2001 -
Call Centre Agent, Sales Specialist – Northern Region, National Accounts Manager – Independents, National Groups Manager
Whirlpool Appliances/KIC South Africa
02.2001 - 04.2007
Assistant Manager
Sport Unlimited Cape Town
09.1998 - 01.2001
Teller, PRO Officer, Ledgers, Savings and Training Manager, Transition Leader (During RMB Merger)
FNB RMB
03.1997 - 08.1998
Various Sales and Marketing Diplomas - Business Management
RED Consultancy, NOSA, African Training Institute
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