Nehemiah Makalela
Independent Sales Dealer
Soweto,GP
Summary
I am presently working one of the ITC company , my main duty is based targets, quality and customer service. Our section is the National broadcast, We dealing with major broadcasters for the live sports /entertainment and other urgent live broadcast request by government., The processing of requested orders from beginning until the billing part of the customer accounts, I liase with customer on feedback and processing as to give them update..
Experienced with developing client relationships to drive sales. Utilizes negotiation and communication skills to secure and close deals effectively. Knowledge of market analysis and strategic planning to optimize sales performance.
Sales professional with robust experience in driving revenue growth and fostering client relationships. Known for strong negotiation skills, product knowledge, and ability to adapt to market changes. Focused on team collaboration, achieving measurable results, and delivering value to both clients and organization. Highly reliable and flexible, with keen understanding of sales strategies and customer needs.
Overview
25
25
years of professional experience
2
2
Certifications
5
5
Languages
Work History
Independent Sales Dealer
Telkom Business
09.2022 - Current
- Duties & Responsibilities: -Planning the day important -Making Calls to Business customer to present the product Fiber -Time management on Orders processed -Customer Relation Management System -Order Management System -Terittory Research -Products Training PABX {Offering switch board services} -Telkom Business Products
- Salary: R15 000.00+ Per Month
Sales Team Leader
Now Assist
02.2021 - Current
- Duties & Responsibilities: Research Presentation Cold calling Schedule meetings Accounts management Follow up Training
- Salary: R7 500.00+ Per Month
Contact center Agent Voice
Altron
01.2021 - Current
- Duties & Responsibilities: Inbound call center Reeiving calls from customers Project Resolve problems Escalating applications Disposition
- Salary: R5 300.00+ Per Month
Educator
Crescent Academy
05.2020 - 02.2021
- Duties & Responsibilities:
Customer Services Representative
BCX
08.2015 - 02.2019
- Duties & Responsibilities: Customer Services Representative Duties
- Commercial support -
- Account management
- Order Processing
- Time Management
- Quality Targets
Service Representative
BCX
08.2006 - 02.2019
- Duties & Responsibilities: Providing the network transmission for live broadcasting to major customers, Supersport International and the SABC LTD including the community radio stations.The processing of customer application .issuing of orders and puting them into service, billing the customer and observing the order pool. All this require interacting with customer on updates of their orders and achieving the given targets.
- Salary: R10 000.00+ Per Month
- Reason for leaving: To develop new skills and growth in my career,face new challenges.
Service Representative
Telkom soc
08.2002 - 05.2015
- Duties & Responsibilities:
- Salary: R11 000.00+ Per Month
Agent
Discover Life
02.2001 - 07.2002
- Duties & Responsibilities: The linking of Dicovery members with the Virgin Active group, explain how the vitality is going to benefit their membership.
- Salary: R6 000.00+ Per Month
- Reason for leaving: temporary contract
Customer Service
Section
01.2001 - 01.2002
- Duties & Responsibilities: Competencies Telephone Skills able to handle irate customers providing solutions. Time management able to keep customers targets. The management of work loads and working with the team mostly to achieve the given tasks.
Customer Agent
City Power
02.2001 - 12.2001
- Duties & Responsibilities: The interacting with the customers on their accounts quires,Power fail,Robots and general cutting of power to different areas. Assiting with electricity problems.
- Salary: R5 340.00+ Per Month
- Reason for leaving: The position was temporary..
Education
Advance Management Studies - Principle Management,Business Information System,Marketing,Microeconomics,Accounting,Business Statistics
MANCOSA
01-2017
Management Studies - Marketing,Accounting
Mancosa
01-2019
Matriculation - High School Matric Secondary Education Highest Grade/ Standard : Standard 10/ Grade 12
Namedi Secondary School
CAPM - Project Management
Mancosa
01-2019
Basic Project Management - Protect management
Mancosa
01-2019
Introduction to Project Managent - Project Management
MANCOSA
01-2019
Management Studies - Accounting Businesses information system
Mancosa
01-2017
Basic project management - Project management
MANCOSA
01-2019
No Degree - Management Studies
Mancosa
Milpark 04.2001 -
Skills
Computer skills
Telephone Etiquite
communications
communication skills
telephone skills
time management
commercial support
emai
exell
internet
microsoft powerpoint
microsoft word
communraiion skills, telephone etiquitte
computer competency, communication skills,
communication skills computer skills project skill
Call Centres
Power Stations
Sales presentations
Cold calling
Sales process optimization
Strong negotiation skills
Client acquisition
Sales pipeline management
Closing techniques
Customer relationship building
Client service
Staff training
Exceeds sales goals
Accomplishments
- Successfully launched (Telkom Broadcasting)
Certification
CONTACT Advance Certificate Certificate January 2017
Next job
- Desired Job Title: Customer Service Customer Care Agent
- Willing to relocate: Yes
- Desired Salary: Between R6 500.00 and R11 500.00
Reading
I am an individual who is willing to learn new challenges especial in modern technology
I work well on a team environment
The experience in remote work make me an independent individual with much responsibility.
Timeline
Independent Sales Dealer
Telkom Business
09.2022 - Current
Sales Team Leader
Now Assist
02.2021 - Current
Contact center Agent Voice
Altron
01.2021 - Current
Educator
Crescent Academy
05.2020 - 02.2021
Customer Services Representative
BCX
08.2015 - 02.2019
Service Representative
BCX
08.2006 - 02.2019
Service Representative
Telkom soc
08.2002 - 05.2015
No Degree - Management Studies
Mancosa
04.2001 -
Agent
Discover Life
02.2001 - 07.2002
Customer Agent
City Power
02.2001 - 12.2001
Customer Service
Section
01.2001 - 01.2002
Management Studies - Marketing,Accounting
Mancosa
Matriculation - High School Matric Secondary Education Highest Grade/ Standard : Standard 10/ Grade 12
Namedi Secondary School
CAPM - Project Management
Mancosa
Basic Project Management - Protect management
Mancosa
Introduction to Project Managent - Project Management
MANCOSA
Management Studies - Accounting Businesses information system
Mancosa
Basic project management - Project management
MANCOSA
Advance Management Studies - Principle Management,Business Information System,Marketing,Microeconomics,Accounting,Business Statistics
MANCOSA