Nehanda Makathandwe Tshangela
Student
Cape Town
Summary
Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Overview
3
3
years of professional experience
Work History
Sales Assistance
Maxhosa Africa
Cape Town
07.2023 - 02.2024
- Greeted and offered sales assistance to every customer upon entry into store.
- Assisted approximately 20 clients per day
- Supported outside sales representatives in achieving their targets by providing timely technical assistance as needed.
- Boosted sales through upselling promotional items and suggesting complementary products to customers.
- Increased sales by offering suggestive selling techniques to upsell menu items and beverages.
- Developed strong rapport with customers, earning their trust as their go-to bank representative for assistance on various financial matters.
Customer Service Representative
Superbalist (Takealot Subsidiary)
Cape Town
01.2021 - 12.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Closed approximately 50 calls a day.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Advanced Diploma in Entrepreneurship - Entrepreneurship And Business Management Science
Cape Peninsula University of Technology
Cape Town, South Africa04-2026
Diploma in Business Management And Science - Business
Cape Peninsula University of Technology
Cape Town, South Africa04-2025
Skills
Project management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I find that the harder I work, the more luck I seem to have.
Thomas Jefferson
Timeline
Sales Assistance
Maxhosa Africa
07.2023 - 02.2024
Customer Service Representative
Superbalist (Takealot Subsidiary)
01.2021 - 12.2021
Advanced Diploma in Entrepreneurship - Entrepreneurship And Business Management Science
Cape Peninsula University of Technology
Diploma in Business Management And Science - Business
Cape Peninsula University of Technology
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