Nehanda Makathandwe Tshangela
Student
Cape Town
Summary
Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Overview
3
3
years of professional experience
Work History
Sales Assistance
Maxhosa Africa
Cape Town
07.2023 - 02.2024
- Greeted and offered sales assistance to every customer upon entry into store.
- Assisted approximately 20 clients per day
- Supported outside sales representatives in achieving their targets by providing timely technical assistance as needed.
- Boosted sales through upselling promotional items and suggesting complementary products to customers.
- Increased sales by offering suggestive selling techniques to upsell menu items and beverages.
- Developed strong rapport with customers, earning their trust as their go-to bank representative for assistance on various financial matters.
Customer Service Representative
Superbalist (Takealot Subsidiary)
Cape Town
01.2021 - 12.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Closed approximately 50 calls a day.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Advanced Diploma in Entrepreneurship - Entrepreneurship And Business Management Science
Cape Peninsula University of Technology
Cape Town, South Africa04-2026
Diploma in Business Management And Science - Business
Cape Peninsula University of Technology
Cape Town, South Africa04-2025
Skills
Project management
Systems Awareness
Microsoft Office Suite Proficiency
Customer relations
Client relationship management
Active listening
Interpersonal communication
Team collaboration
Effective communication
Time management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
I find that the harder I work, the more luck I seem to have.
Thomas Jefferson
Timeline
Sales Assistance
Maxhosa Africa
07.2023 - 02.2024
Customer Service Representative
Superbalist (Takealot Subsidiary)
01.2021 - 12.2021
Advanced Diploma in Entrepreneurship - Entrepreneurship And Business Management Science
Cape Peninsula University of Technology
Diploma in Business Management And Science - Business
Cape Peninsula University of Technology