Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Hi, I’m

Nehanda Dwane

Product Support Specialist
Boksburg

Summary

Dedicated consultant professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. An aspiring Industrial Psychology professional, and have demonstrated strengths and excellent knowledge in Psychometric assessment and organizational development in employment history. An excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals within any organization. Skilled Product Support Specialist with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction.

Overview

9
years of professional experience
19
years of post-secondary education

Work History

Systematic Business Solution (Pty) Ltd Trading as QBIT
Johannesburg

Product Support Specialist
04.2015 - Current

Job overview

  • Setting up tests, administering and scoring psychological tests as defined in competencies for a Psychometrist and/or learner in terms of the Psychometrics development program
  • Responsible for timing tests and recording results
  • Interprets test results considering standard norms, and limitations of test in terms of validity and reliability
  • Provides a written summary of the candidate's behavior during testing, including interactions with the candidate's peers and immediate managers that may be observed incidentally
  • Establishing client job requirements; with competency identification to guide the assessment process.
  • Reviews and ensure timeliness, accuracy, availability and security of information
  • Compile assessment pricing list
  • Provide client quotations and invoicing of assessment tools
  • Responsible for engaging with various Service Lines to get candidates booked and schedule and manage assessment program
  • Maintain updated versions of all psychometric assessments on assessment laptops and ensure that all the test materials are available prior to the start of the test
  • Manage relationships with external service providers.
  • Provide support for product testing cycles and system pre-implementation training
  • Manage product queues on query logging system
  • Prepare data extracts, reporting, loading, and analytics
  • Maintain training materials and monitor adherence to IT governance

Department of Infrastructure Development
Johannesburg

Intern Employee Equity Unit
10.2014 - 03.2015

Job overview

  • Assisted with the collection and analysis of the Directorates workforce profile
  • Identified under-represented and over-represented groups
  • Responsible for the analysis of policies, procedures, and work environment in terms of identified barriers to transformation
  • Identify strategies and Affirmative Action measures to improve under-representation and barriers identified
  • Assisted with the development and review of Departmental Employment Equity Plans.
  • Consolidated and submitted Employment Equity Annual and quarterly report
  • Coordinated the recruitment and selection of people with disabilities
  • Coordinated Employment Equity Forum meetings and activities.

Education

University of South Africa
Pretoria, South Africa

Bachelor of Commerce Honours from Industrial And Organizational Psychology
02.2021 - Current

University Overview

Major Subjects: Research Methodology, Industrial Psychological Assessment, Managerial and Organisational Psychology, and Personnel and Career Psychology.

University of South Africa
Pretoria, South Africa

Bachelor of Commerce from Industrial And Organizational Psychology
02.2013 - 06.2020

University Overview

Major Subjects: Industrial Psychological Testing & Assessment, Personnel Psychology: Organisational Entry, Career Psychology, Organisational Development & Change, Employment Relations, Personnel Psychology: Employee Retention, Psychology of Leadership, Strategic Planning, Human Resource Information Systems & Technology, and Performance Management.

Nelson Mandela Metropolitan University
Port Elizabeth, South Africa

National Diploma from Human Resources Management
02.2010 - 06.2013

University Overview

Major Subjects: Personnel Management, Business Management, Management of Training, and Industrial Relations

St James (R.C) Secondary School
Port Elizabeth, South Africa

National Senior Certificate from Grade 12
01.2004 - 12.2008

Skills

Written Communication

Interpersonal Communication

Attention to Detail

Desktop support

Psychological Assessments

Affiliations

Registered with the HPCSA-Student Psychometrist (PMTS 0005045)

Timeline

University of South Africa

Bachelor of Commerce Honours from Industrial And Organizational Psychology
02.2021 - Current

Product Support Specialist

Systematic Business Solution (Pty) Ltd Trading as QBIT
04.2015 - Current

Intern Employee Equity Unit

Department of Infrastructure Development
10.2014 - 03.2015

University of South Africa

Bachelor of Commerce from Industrial And Organizational Psychology
02.2013 - 06.2020

Nelson Mandela Metropolitan University

National Diploma from Human Resources Management
02.2010 - 06.2013

St James (R.C) Secondary School

National Senior Certificate from Grade 12
01.2004 - 12.2008
Nehanda DwaneProduct Support Specialist