TrakCare, Meditech, LDMS
Neeshan Ramdin
Operations Manager
Johannesburg
Summary
With 25 years of experience in the clinical laboratory environment, extensive knowledge in tuberculosis diagnostics for routine and clinical trial laboratory settings. Successfully managed technical and administrative staff, providing training, competency assessments, and mentorship. Expertise in validating new assays and systems, as well as writing validation reports. Proven track record of contributing to successful audits from SANAS, DAIDS, pharmaceutical, and FDA. Served as the Coordinator for the Gauteng province during the National TB Drug Resistant Survey in 2012. Valuable representative on the AIDS Clinical Trial Groups (ACTG) and CDC Tuberculosis Trials Consortium working groups as a tuberculosis laboratory subject matter expert. Led project management teams for pharmaceutical, academic, and research clinical trials as an operations manager. Oversaw central laboratory activities for the largest tuberculosis vaccine trial ever conducted.
Overview
25
25
years of professional experience
30
30
years of post-secondary education
Work History
Operations Manager
BARC SA
Johannesburg
10.2021 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Handle staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented quality control systems to boost overall product consistency and reliability.
- Analyzed and reported on key performance metrics to senior management.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Developed and maintained relationships with external vendors and suppliers.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Reduced operational risks while organizing data to forecast performance trends.
Laboratory Manager, CMJAH
National Health Laboratory Services
Johannesburg
11.2016 - 09.2021
- Managing the correct application of quality assurance processes and standard operating procedures to ensure corrective actions are taken as required
- Reviewing and implementing changes to standard operating procedures in order to ensure the laboratory support function is constantly able to provide a high quality, cost effective and safe service
- Overseeing and monitoring equipment maintenance to ensure reliable service
- Overseeing asset management and procurement of goods to ensure the most effective utilization of resources, optimize stock levels, reduce costs and ensure availability of required stock at all times
- Generating of management reports to monitor work performance and workloads
- Liaising with customers in order to resolve service-related issues, maintain a positive image of the organization and promote the services of the laboratory complex
- This includes participation in the hospital interdisciplinary committees and training of new intern medical doctors on the laboratory procedures and practice
- Developing of annual operational budgets and monitoring and controlling expenses against budget in order to control costs and maximise the profitably of the laboratory
- Training of staff and monitoring competency and performance of staff
- Managing data integrity to ensure accurate demographics are captures and correct tests are registered to ensure billing and reporting are correct
Associate Lab Services Project Manager
Q2 Lab solutions
Pretoria
06.2016 - 08.2016
- Review of protocols in conjunction with the Set-Up Manager and acts as a verification resource in the preparation of the Laboratory Specifications Document
- This document is a joint collaboration between Quintiles Laboratories and the Sponsor (and/or CRO) and defines the specification of services/materials required to conduct the analyses, and report the results, for a specific clinical trial
- Determine the protocol-specific kit contents as well as designs blood collection kits, laboratory requisitions and reports
- Authoring protocol-specific laboratory instruction manuals
- In conjunction with the Laboratory Director, defining the analytical and technical aspects required for each protocol (new testing methodologies, reference ranges etc.)
- Coordinating and presenting study specific materials and services at Investigator meetings
- Provides additional training (telephone training, attendance at CRA training meetings)
- Involvement in project start-up in collaboration with the Set-Up Manager
- Liaising with the appropriate sections of Quintiles Laboratories throughout the course the study to maximise adherence to the Laboratory Specifications Document
Laboratory Supervisor
BARC SA
Johannesburg
11.2012 - 05.2016
- Managing all BARC tuberculosis laboratory activities including validations of new technologies and methodologies, assisting BARC project managers with trial set ups and day to day queries
- Maintaining a high level of quality and ensuring GCP and GCLP compliance
- Serving as a Laboratory technical member on the ACTG Tuberculosis laboratory core group and TBTC laboratory working group
- Attend meetings with clients for possible new trials and new trails set ups
- Ensuring the laboratory meets the accreditation requirements of SANAS, DAIDS FHI 360 and PPD
- Managing and training of staff
- Compiling management reports, budgets, and monthly data extracts for clients
- Representing BARC at conferences and helping market the organization
- Promoted collaboration among team members through regular meetings, open communication channels, and team-building activities.
- Actively participated in industry conferences or workshops to stay current on trends, innovations, or best practices relevant to laboratory operations or management responsibilities.
- Reduced turnaround time for test results by optimizing workflows and laboratory procedures.
- Directed quality assurance standards to maximize results.
- Oversaw in-depth laboratory inspections and contributed to favorable outcomes.
- Maintained equipment and facilities in good working order.
- Maintained compliance with regulatory requirements by staying current on industry standards and updating policies accordingly.
- Improved staff competency through continuous training programs and performance evaluations.
- Facilitated troubleshooting efforts during unexpected challenges or crises while maintaining composure under pressure.
Senior Project Manager and Laboratory Manager
National Institute for Communicable Diseases NTBRL
Johannesburg
11.2008 - 10.2012
- Draft and review internal study-specific documentation
- Prepare agenda & minutes for internal/external project meetings
- Maintain project plans/timelines and identify potential issues
- Escalate critical problems to supervisor
- Assist with study site training
- Monitor and update project deliverables including research work, assay development, specimen shipments and clinical trial testing
- Keep Metrics to evaluate project and review trends
- Identify inefficiencies with current processes and recommended improvements
- Review data transfer specification for clinical studies and support data file transfers
- Manage day to day operations of the laboratory and training of staff
- Conducting validations on new equipment and techniques
- Attend meetings with clients including DOH meetings
- Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
- Monitored project progress, identified risks and implemented corrective measures to acquire success.
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
Senior Technician
Lancet Laboratories Microbiology
Johannesburg
06.2006 - 01.2008
- Process routine bench work in laboratory in order to ensure efficient processing of specimens
- Perform administration tasks in order to ensure effective administration systems in the laboratory
- Supervise laboratory personnel to ensure that departmental objectives are achieved
- Train laboratory staff in order to ensure continuous development and education
- Provide technical support within laboratory in order to ensure the efficient flow of specimens and timeous resulting of specimen
- Perform Quality Control procedures in the laboratory in order to ensure best practices are upheld
- Maintain good client relations in order to promote the image of the organization
Senior Technician
National Health Laboratory Services Tuberculosis Lab
Johannesburg
09.2003 - 07.2006
- Process routine bench work in laboratory in order to ensure efficient processing of specimens
- Perform administration tasks in order to ensure effective administration systems in the laboratory
- Supervise laboratory personnel to ensure that departmental objectives are achieved
- Train laboratory staff in order to ensure continuous development and education
- Provide technical support within laboratory in order to ensure the efficient flow of specimens and timeous resulting of specimen
- Perform Quality Control procedures in the laboratory in order to ensure best practices are upheld
- Maintain good client relations in order to promote the image of the organization
Administrative Clerk
National Health Laboratory Services LSS CMJAH
Johannesburg
01.2000 - 08.2003
- Receiving of specimens for laboratory testing, capturing information onto the LIMS
- Dealing with queries and phoning out of results
- Training of new staff
- Entered data into system and updated customer contacts with information to keep records current.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Managed daily mail distribution for both internal employees and external customers or clients.
Education
Graduate Certificate - Senior Management Development Program
University of Stellenbosch, Business School
Cape Town, South Africa 09.2020 - 03.2021
Graduate Certificate - Management Development Program
University of Stellenbosch, Business School
Cape Town 03.2018 - 06.2018
Certificate - Basic Monitoring Course
ACRO
Johannesburg 04.2001 - Current
Certificate in Project Management -
Project Management SA
Johannesburg 01.2013 - 01.2014
Medical Technician - Microbiology
SMLTSA And HPCSA
Johannesburg 03.2001 - 11.2002
Matric - Grade 12
Ficksburg High School
Ficksburg 01.1996 - 12.1998
Skills
Operations management
- Risk management
- Budgeting and forecasting
- Data evaluation
- Customer relationship management
- Decision-making
- KPI tracking
- Problem-solving
Education
HPCSA, 01/01/02, Medical Technician- Microbiology, Project Management SA, 01/01/13 - 12/31/14, Certificate in Project Management, ACRO, 01/01/16 - Current, Clinical Research Associate- Basic Monitoring Course, Ficksburg High School, 01/01/96 - 12/31/98, Matric (Grade 12), English, Afrikaans, Mathematics, Science, Technical Drawing, Motor Mechanics
Skills And Abilities
Word, Excel, PowerPoint, Outlook, Internet, LIMS, SA Tuberculosis Conference, Durban, 2010, SA Tuberculosis Conference, Durban, 2012, International Tuberculosis Vaccine Conference, Cape Town, 2013, SA Tuberculosis Conference, Durban, 2014, Tuberculosis Trials Consortium BI-Annual Meeting, Atlanta, 2014, Tuberculosis Trials Consortium BI-Annual Meeting, Atlanta, 2015, Tuberculosis Trials Consortium BI-Annual Meeting, Atlanta, 2016, Tuberculosis Trials Consortium BI-Annual Meeting, Atlanta, 2023, ACTG Annual Meeting, Washington, 2023, IMPAACT Annual Meeting, Washington, 2023, Changing Trend in Rifampicin Resistance, SA TB Conference, 2012, Key laboratory performance indicators during Tuberculosis clinical trials, Tuberculosis Trials Consortium BI-Annual Meeting, Atlanta, 2016, Geographic Distribution of Extensively Drug-Resistant Tuberculosis in KwaZulu-Natal Province, South Africa, IDWEEK, 2012, Performance Characteristics of the Cepheid Xpert MTB/RIF test in a tuberculosis Prevalence Survey, PLOS|ONE, 2012, The Impact of Expanded Testing for Multidrug Resistant Tuberculosis Using Genotype MTBDRplus in South Africa: An observational Cohort Study, PLOS|ONE, 2012, Evaluation of the efficiency of the sample inactivation reagent in the Abbott RealTime MTB assay for inactivation of Mycobacterium tuberculosis, JCM, 2015, Geographic Distribution of Extensively Drug-Resistant Tuberculosis in KwaZulu-Natal Province, South Africa, PLOS|ONE, 2015, High sensitivity of ABBOTT RealTime MTB and MTB RIF/INH resistance assays, Poster CROI, 2016
Contact Details
+2771 608 5653, +2711 855 5768, neeshanr@yahoo.com, neeshan.ramdin@gmail.com
Home Address
1313 Oxford Crescent, Ext 1, Lenasia South, Gauteng, 1830
Driving License
Code 10
Personal Information
- ID Number: 8008185190084
- Date of Birth: 08/18/80
- Gender: Male
- Marital Status: Married
Software
Timeline
Operations Manager
BARC SA
10.2021 - Current
Graduate Certificate - Senior Management Development Program
University of Stellenbosch, Business School
09.2020 - 03.2021
Graduate Certificate - Management Development Program
University of Stellenbosch, Business School
03.2018 - 06.2018
Laboratory Manager, CMJAH
National Health Laboratory Services
11.2016 - 09.2021
Associate Lab Services Project Manager
Q2 Lab solutions
06.2016 - 08.2016
Certificate in Project Management -
Project Management SA
01.2013 - 01.2014
Laboratory Supervisor
BARC SA
11.2012 - 05.2016
Senior Project Manager and Laboratory Manager
National Institute for Communicable Diseases NTBRL
11.2008 - 10.2012
Senior Technician
Lancet Laboratories Microbiology
06.2006 - 01.2008
Senior Technician
National Health Laboratory Services Tuberculosis Lab
09.2003 - 07.2006
Certificate - Basic Monitoring Course
ACRO
04.2001 - Current
Medical Technician - Microbiology
SMLTSA And HPCSA
03.2001 - 11.2002
Administrative Clerk
National Health Laboratory Services LSS CMJAH
01.2000 - 08.2003
Matric - Grade 12
Ficksburg High School
01.1996 - 12.1998
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