Neels Holtzhausen

As a leader within the MPU Group Technical Department, I managed a diverse team consisting of:

5 mid-level managers
31 technicians
7 service controllers
3 stock controllers

In terms of service, my responsibilities included:
Preparing and presenting yearly budgets to the Board of Directors
Leading all service projects to ensure cost, quality, and time requirements were met
Establishing service policies and processes to maintain consistent service standards
Building collaborative relationships across company divisions and with external partners

Regarding stock, warehouse, and procurement, I oversaw:
Annual stock takes and supervision
Conducting variance analysis to identify discrepancies and implementing preventive measures
Managing supplier relationships, taking corrective action, and developing action plans for improved delivery, quality, and cost reduction

As part of senior management, I actively contributed by:
Participating in monthly Opco, Exco and management meetings, preparing reports, and presenting data, projects, and plans
Assisting with the operations of all branches, ensuring effective service department management in terms of costs and staff efficiency
Designing and implementing new projects aimed at reducing costs and presenting proposals to Directors
Throughout my role, I closely monitored team performance, adhered to service level agreements (SLAs), and provided comprehensive job training. I engaged with customers to understand their service needs and delivered practical solutions. Additionally, I prioritized continuous improvement by analyzing service reports and providing feedback to enhance performance. Efficient resource allocation, budget management, and maintaining positive customer relations were crucial aspects of my responsibilities.