Summary
Overview
Work History
Education
Skills
Timeline
Generic

Neel-Mari Kasselman

Internal Sales
Vanderbijlpark

Summary

Internal sales professional prepared to deliver impactful results. Known for optimizing client interactions and supporting sales initiatives, leading to enhanced performance. Collaborative and adaptable team player, skilled in negotiation and customer service, with focus on achieving goals. Experience in a range of pump applications, centrifugal, submersible and borehole pumps both in Industrial and Agricultural applications.

Overview

6
6
years of professional experience
2
2
Languages

Work History

Internal Sales Consultant

Ebara Pumps South Africa
08.2024 - Current
  • Basic pump system knowledge (centrifugal, submersible, and industrial pumps).
  • Pump Efficiency Analysis: Studied and documented the performance metrics of industrial pumps during my internship.
  • Developed new business opportunities by conducting market research and identifying potential clients.
  • Fostered positive work environment leading by example through teamwork approach and open communications channels.
  • Managed a diverse portfolio of accounts, ensuring timely follow-ups and maintaining long-lasting client relationships.
  • Consistently met or exceeded monthly sales quotas contributing significantly towards company''s overall revenue growth.
  • Collaborated with finance team to ensure accurate billing procedures were maintained for all accounts under management.
  • Increased sales by developing strong relationships with key clients and providing tailored solutions to their needs.
  • Conducted product presentations for existing and potential client development.
  • Developed thorough understanding of company''s products/services features and benefits enabling quick response times during client inquiries.
  • Enhanced client satisfaction by promptly addressing concerns and providing exceptional customer service.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.


Receiving Manager Assistant

Riverside Mega Mica
09.2023 - Current
  • Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
  • Developed strong relationships with vendors, resulting in better communication and reduced shipping errors.
  • Reduced product damage by establishing thorough inspection procedures during the receiving process.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Gathered and processed merchandise returns.
  • Solve all problems that may arise with suppliers
  • Paid attention to detail while completing assignments
  • Worked effectively in fast paced enviroments.
  • Improve staffing during busy periods by creating employee schedules and monitoring callout.
  • Negotiated favorable contracts with suppliers, resulting in cost savings on inbound freight charges
  • Improved employee retention by providing ongoing training and support, creating positive work atmosphere

Data Capture Clerk

Riverside Mega Mica
08.2022 - Current
  • Demonstrated strong time-management skills by consistently meeting or exceeding daily targets for data entry speed and accuracy.
  • Organized electronic filing systems efficiently, allowing for easy retrieval of archived documents when necessary.
  • Contributed to positive work environment through active participation in team meetings, sharing ideas about how to optimize workflows and troubleshoot challenges effectively.
  • Ensured timely completion of tasks by prioritizing high-volume projects and meeting strict deadlines.
  • Contributed to improved quality control measures by identifying discrepancies in captured data and implementing corrective actions.
  • Increased productivity through implementation of efficient data entry techniques and keyboard shortcuts.
  • Provided support to colleagues during periods of high workload, ensuring all projects were completed on time without sacrificing quality standards.
  • Assisted in training new hires on company-specific software programs, policies, and procedures related to data capture tasks.
  • Streamlined data entry processes for increased efficiency and reduced errors with diligent attention to detail.
  • Supported team members in managing workloads, collaborating on projects, and sharing knowledge of data capture best practices.
  • Achieved reputation for excellence in customer service due to exceptional communication skills and ability to handle sensitive information with discretion and professionalism.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Checked for accuracy by verifying data and records.
  • Kept optimal quality levels to prevent critical errors and support team performance targets.
  • Followed data entry protocols, rules and regulations.
  • Utilized techniques for increasing data entry speed.
  • Managed and organized documents for data entry tasks.
  • Updated and maintained customer information, documents and records.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Analyzed current data records to provide detailed reports.
  • Assisted with developing data entry processes.

Switchboard Operator

Riverside Mega Mica
01.2022 - Current
  • Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Maximized switchboard functionality with routine maintenance checks, minimizing technical issues or downtime.
  • Documented messages and forwarded to correct individual.
  • Increased company-wide communication by promptly connecting internal calls between departments.
  • Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
  • Provided reliable support to front desk staff, facilitating seamless coordination of daily operations.
  • Updated company directory regularly, ensuring accurate contact information for all employees and departments.
  • Demonstrated flexibility in adjusting work schedule to cover shifts during periods of high call volume or staff shortages, maintaining seamless phone coverage at all times.
  • Created and maintained company phone directory with current extensions and staff information.
  • Maintained accurate records of all calls, ensuring timely follow-ups and resolution of issues.
  • Facilitated emergency response efforts by swiftly connecting callers to relevant personnel or services when necessary.
  • Supported company initiatives by participating in cross-training opportunities, expanding skill set beyond switchboard operation duties.

Supervisor

Riverside Mega Mica
02.2021 - 07.2022
  • Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Achieved results by working with staff to meet established targets.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Identified operational inefficiencies and implemented corrective measures, leading to overall increase in effectiveness.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
  • Demonstrated commitment to organization''s core values, leading by example and fostering culture of excellence.
  • Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Reduced employee turnover by fostering positive work environment and providing ongoing feedback to staff members.
  • Championed continuous improvement efforts within organization by promoting best practices for processes, tools, or technologies.
  • Generated reports detailing findings and recommendations.
  • Collected, arranged, and input information into database system.
  • Educated staff on organizational mission and goals to help employees achieve success.

Administrative Officer

JFM Spares
01.2020 - 12.2020
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Created, prepared, and delivered reports to various departments.
  • Updated reports, managed accounts, and generated reports for company database.
  • Improved communication within the organization through regular updates on policies, procedures, and key events.
  • Enhanced overall office productivity through effective staff management and coordination of daily tasks.
  • Contributed to successful projects by providing essential administrative support and resource management.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Streamlined office processes by implementing efficient administrative systems and procedures.
  • Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings.
  • Expedited decision-making processes by preparing detailed reports that presented relevant data in an easily digestible format.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
  • Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
  • Assisted in achieving company objectives through active participation in strategic planning sessions and goal setting initiatives.
  • Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
  • Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
  • Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
  • Delivered performance reviews, recommending additional training or advancements.
  • Developed comprehensive training programs for new hires which resulted in faster onboarding and increased efficiency.
  • Spearheaded process improvements that led to reduced operational costs while maintaining high-quality service delivery standards.
  • Executed record filing system to improve document organization and management.
  • Created and maintained databases to track and record customer data.
  • Assisted development and implementation of new administrative procedures.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Developed strategies to streamline and improve office procedures.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Completed daily logs for management review.
  • Proofread and edited documents for accuracy and grammar.
  • Increased customer service success rates by quickly resolving issues.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.

Education

High School Diploma -

High School Transvalia
01.2020

Skills

Sales & Business Skills

  • Communication Skills
  • Negotiation
  • Customer Relationship Management (CRM)
  • Market Awareness
  • Presentation Skills
  • New Leads

Soft Skills

  • Problem-Solving
  • Time Management
  • Teamwork
  • Adaptability
  • Sales strategy development

Timeline

Internal Sales Consultant

Ebara Pumps South Africa
08.2024 - Current

Receiving Manager Assistant

Riverside Mega Mica
09.2023 - Current

Data Capture Clerk

Riverside Mega Mica
08.2022 - Current

Switchboard Operator

Riverside Mega Mica
01.2022 - Current

Supervisor

Riverside Mega Mica
02.2021 - 07.2022

Administrative Officer

JFM Spares
01.2020 - 12.2020

High School Diploma -

High School Transvalia

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